Hope Homecare Services Ltd

Some of the carers are very much better than others, else it would have been five stars. As I said before my current carer is in a class of her own.

Over the past few years we have dealt with several care agencies and this has been the best by far. Thank you.

Average Rating: five star.

My grandmother is very happy with the staff and services provided. She has dementia and it has been difficult for our family in the past 2 years. She moved to Hope Homecare at the beginning of May 2021, it has been a few months now, she is looking very well. The staff keep me and my family informed on her health. Very happy with the service.

I'm very happy with the level of care and the team have been fantastic throughout. The staff are lovely. I have had no issues and would highly recommend to anyone looking for care for a family member.

Great service and caring staff. The carers are excellent, obliging and helpful. Nothing is too much trouble. The management team is very professional, organised and there to support and give advice. Would highly recommend them!

Great company, staff are friendly and helpful, very approachable. Would recommend in a heartbeat. The owner is on hand at all times if you need her and they offer an excellent professional service.

Hope Homecare Services Ltd is responsible for my parent's quality of life and gives us as children peace of mind that our parents are cared for at times when we could not be there. Professional, sincere, and helpful. Thank you for everything you have done!

My invalid husband and I would highly recommend Hope Homecare Services without reservation. All the carers that have visited have been professional, caring, hardworking and cheerful, even during this dreadful Coronavirus pandemic. He was very reluctant to have people involved in his personal care and felt very embarrassed, but after only a few visits, he was reassured by their professional approach. I used to think that anyone could be a carer, but I know now that I was quite wrong. It is obvious from observing the carers that have visited him, that a lot of training has been given to achieve the high standard they have each attained. He looks forward to their visits; they are cheerful and encouraging as well as caring and always make sure that he is comfortable before they leave. I too welcome their visits, they have become our friends. It is reassuring that it is always easy to get in touch with the Manager if we have any problems, however small.

The staff are organised caring and will do anything to help my husband; they are reliable and will help with all tasks asked.

Hope Homecare visited my mum four times a day for the past seven months whilst she was at home with my dad. The staff were very friendly and cared for my mum well over this period.

There have been a few issues which have been resolved, I can't really say much else.

I really can not praise this company enough.

On the whole, the carers are very efficient, polite and friendly and check with me that I don't need anything more.

Caring, competent and safe service.

Hope is an owner-managed business run by people who are experienced carers who are still prepared to deliver cover when your regular carers can’t be there, and who listen and respond to your concerns.

Hope Homecare Agency and its staff were a valuable asset in all our lives. To explain, they were assigned as the care team when Dad's health issues escalated. With the dedication from the management team down to the staff on the ground, my father was able to continue to live at home independently for longer and their regular visits were a blessing. As a family, we enjoyed peace of mind knowing our father was cared for and all his medication given. This, in turn, meant my step mum enjoyed some respite too as she could get her day organised knowing someone was there for her husband and his washing and dressing needs etc. As a family, if we phoned the Agency and needed to vary the care plan instructions, they attended to it immediately and by the next care worker's visit, the amendments were in hand.