Care Provided by Hope Homecare Services Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
At Hope Homecare Services Ltd, we provide a full spectrum of domiciliary care designed to meet individual needs in the comfort of home. Our services include visiting care, overnight care, live-in support, and respite packages, all delivered by trained and experienced care professionals.
Beyond day-to-day personal and household support, we offer a robust Case Management service. This ensures that every care package is not only delivered safely but also continuously monitored, adapted, and coordinated in partnership with healthcare professionals. Our case management includes:
Nursing oversight to safeguard complex needs such as PEG feeding, catheter care, wound care, suctioning, nebuliser use, and stoma management.
Occupational Therapy input for mobility, equipment, and independence planning.
Dietitian collaboration to support nutritional needs, PEG regimes, and meal planning.
Multi-disciplinary coordination with GPs, district nurses, social workers, and hospital teams to provide seamless care.
Regular reviews and audits to ensure outstanding standards, compliance, and family-centred support.
Our approach blends compassion with clinical governance—giving families the peace of mind that care is not only person-centred, but also safe, regulated, and forward-looking.
The price(s) shown are provided by the agency. Contact Hope Homecare Services Ltd for full pricing details and T&Cs.
Contact Hope Homecare Services Ltd to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Hope Homecare Services
- Private Owned
Person in charge
- Gail Maimbolwa (Registered Manager)
Are you the Owner/Manager of Hope Homecare Services Ltd?View your Advertising Options
Hope Homecare Services Ltd Reviews (37)
9.8
Hope Homecare Services Ltd has a Review Score of 9.8 (9.844) out of 10, based on 18 reviews in the last 2 years.
Over all time Hope Homecare Services Ltd has 37 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hope Homecare Services Ltd
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Review from John R (Client / Service User) published on 2 October 2023 Submitted via Website•
Overall Experience
Some of the carers are very much better than others, else it would have been five stars. As I said before my current carer is in a class of her own.
Some of the carers are very much better than others, else it would have been five stars. As I said before my current carer is in a class of her own.
Review from Pauline L (Daughter of Client) published on 16 July 2023 Submitted via Website•
Overall Experience
Overall, the carers have been excellent. Mum has a lovely rapport with her regular carer, we have just had a few minor issues, mainly with weekend cover (omitting to do certain tasks).
Over the past few years we have dealt with several care agencies and this has been the best by far. Thank you.
Overall, the carers have been excellent. Mum has a lovely rapport with her regular carer, we have just had a few minor issues, mainly with weekend cover (omitting to do certain tasks).
Over the past few years we have dealt with several care agencies and this has been the best by far. Thank you.
Review from Ian B (Client / Service User) published on 24 April 2023 Submitted via Website•
Overall Experience
I have been visited by carers from Hope Homecare Services Ltd since 2017, mainly to help with my support stockings which I wear because of diabetic leg ulcers. I am very satisfied with the efficiency and reliability of the Hope staff. I also very much appreciate the caring attitude of the staff; in...
I have been visited by carers from Hope Homecare Services Ltd since 2017, mainly to help with my support stockings which I wear because of diabetic leg ulcers. I am very satisfied with the efficiency and reliability of the Hope staff. I also very much appreciate the caring attitude of the staff; in particular, when they observe that my legs require further medical attention, they promptly contact my GP and the District Nurses. They have been very valuable in enabling me to continue to live a normal life despite my disabilities.
Average Rating: five star.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Your valued feedback is much appreciated and we are extremely pleased that after all these years you are still happy with our service.
Review from Alyson E (Granddaughter of Client) published on 24 August 2021 Submitted via Website•
Overall Experience
My grandmother is very happy with the staff and services provided. She has dementia and it has been difficult for our family in the past 2 years. She moved to Hope Homecare at the beginning of May 2021, it has been a few months now, she is looking very well. The staff keep me and my family informed...
My grandmother is very happy with the staff and services provided. She has dementia and it has been difficult for our family in the past 2 years. She moved to Hope Homecare at the beginning of May 2021, it has been a few months now, she is looking very well. The staff keep me and my family informed on her health. Very happy with the service.
Review from Louise T (Daughter of Client) published on 15 July 2021 Submitted via Website•
Overall Experience
I'm very happy with the level of care and the team have been fantastic throughout. The staff are lovely. I have had no issues and would highly recommend to anyone looking for care for a family member.
I'm very happy with the level of care and the team have been fantastic throughout. The staff are lovely. I have had no issues and would highly recommend to anyone looking for care for a family member.
Review from Milica R (Friend of Client) published on 21 June 2021 Submitted via Website•
Overall Experience
Great service and caring staff. The carers are excellent, obliging and helpful. Nothing is too much trouble. The management team is very professional, organised and there to support and give advice. Would highly recommend them!
Great service and caring staff. The carers are excellent, obliging and helpful. Nothing is too much trouble. The management team is very professional, organised and there to support and give advice. Would highly recommend them!
Review from Debo B (Client / Service User) published on 5 June 2021 Submitted via Website•
Overall Experience
Great company, staff are friendly and helpful, very approachable. Would recommend in a heartbeat. The owner is on hand at all times if you need her and they offer an excellent professional service.
Great company, staff are friendly and helpful, very approachable. Would recommend in a heartbeat. The owner is on hand at all times if you need her and they offer an excellent professional service.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Many thanks for the lovely feedback! Much appreciated.
Review from George G (Son of Client) published on 1 June 2021 Submitted via Website•
Overall Experience
Hope Homecare Services Ltd is responsible for my parent's quality of life and gives us as children peace of mind that our parents are cared for at times when we could not be there. Professional, sincere, and helpful. Thank you for everything you have done!
Hope Homecare Services Ltd is responsible for my parent's quality of life and gives us as children peace of mind that our parents are cared for at times when we could not be there. Professional, sincere, and helpful. Thank you for everything you have done!
Review from Elizabeth B (Wife of Client) published on 28 April 2020 Submitted via Website•
Overall Experience
My invalid husband and I would highly recommend Hope Homecare Services without reservation. All the carers that have visited have been professional, caring, hardworking and cheerful, even during this dreadful Coronavirus pandemic. He was very reluctant to have people involved in his personal care...
My invalid husband and I would highly recommend Hope Homecare Services without reservation. All the carers that have visited have been professional, caring, hardworking and cheerful, even during this dreadful Coronavirus pandemic. He was very reluctant to have people involved in his personal care and felt very embarrassed, but after only a few visits, he was reassured by their professional approach. I used to think that anyone could be a carer, but I know now that I was quite wrong. It is obvious from observing the carers that have visited him, that a lot of training has been given to achieve the high standard they have each attained. He looks forward to their visits; they are cheerful and encouraging as well as caring and always make sure that he is comfortable before they leave. I too welcome their visits, they have become our friends. It is reassuring that it is always easy to get in touch with the Manager if we have any problems, however small.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Thank you for your valued review. Many thanks from the team.
Review from Pauline S (Wife of Client) published on 28 April 2020 Submitted via Website•
Overall Experience
The staff are organised caring and will do anything to help my husband; they are reliable and will help with all tasks asked.
The staff are organised caring and will do anything to help my husband; they are reliable and will help with all tasks asked.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Thank you for your valued review. Many thanks from the team.
Review from Michael H (Son of Client) published on 15 November 2019 Submitted via Website•
Overall Experience
Hope Homecare visited my mum four times a day for the past seven months whilst she was at home with my dad. The staff were very friendly and cared for my mum well over this period.
Hope Homecare visited my mum four times a day for the past seven months whilst she was at home with my dad. The staff were very friendly and cared for my mum well over this period.
Review from Alan B (Client / Service User) published on 18 September 2019 Submitted via Website•
Overall Experience
I have been with the agency since October 2018, all of the carers are okay.
There have been a few issues which have been resolved, I can't really say much else.
I have been with the agency since October 2018, all of the carers are okay.
There have been a few issues which have been resolved, I can't really say much else.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Many thanks for your review, it is very much appreciated.
Review from Michael (Son of Client) published on 18 September 2019 Submitted via Website•
Overall Experience
Having used many companies in the past for my 86 year old mum with dementia and mobility issues, Hope is BY FAR the best! The care workers are patient, warm and genuinely caring. Over the last two years, they now feel like family and treat Mum in that way as well.
It is so wonderful to have...
Having used many companies in the past for my 86 year old mum with dementia and mobility issues, Hope is BY FAR the best! The care workers are patient, warm and genuinely caring. Over the last two years, they now feel like family and treat Mum in that way as well.
It is so wonderful to have regular care workers, as they know Mum's needs and how to handle her even when she is at her worst.
Their online updates regarding care and sudden changes to care/medication have been fantastic, as changes are not a problem, even last-minute ones.
It has been the first time since taking over Mum's care that I feel comfortable enough to not have to be there all of the time.
This is truly a care company that really cares!
Even over busy periods, such as Christmas and holidays we have never been let down.
If mum has had a short stay in hospital, Hope have also checked with me regularly to ensure the care package is ready for her return.
It is so wonderful to have regular care workers, as they know Mum's needs and how to handle her even when she is at her worst.
Their online updates regarding care and sudden changes to care/medication have been fantastic, as changes are not a problem, even last-minute ones.
It has been the first time since taking over Mum's care that I feel comfortable enough to not have to be there all of the time.
This is truly a care company that really cares!
Even over busy periods, such as Christmas and holidays we have never been let down.
If mum has had a short stay in hospital, Hope have also checked with me regularly to ensure the care package is ready for her return.
I really can not praise this company enough.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Many thanks for your review, it is very much appreciated.
Review from Charles M (Client / Service User) published on 18 September 2019 Submitted via Postal Card•
Overall Experience
On the whole, the carers are very efficient, polite and friendly and check with me that I don't need anything more.
On the whole, the carers are very efficient, polite and friendly and check with me that I don't need anything more.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Many thanks for your review, it is very much appreciated.
Review from L B (Daughter of Client) published on 18 September 2019 Submitted via Postal Card•
Overall Experience
Caring, competent and safe service.
Caring, competent and safe service.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Many thanks for your review, it is very much appreciated.
Review from Malcolm S (Son of Client) published on 18 September 2019 Submitted via Website•
Overall Experience
My father, in his nineties, had a fall, and after a period of intermediate support when he left hospital, he continued to need morning and evening care. We chose to work with Hope because of their mix of humanity and practicality. They have always sent carers who have time to care and showed a...
My father, in his nineties, had a fall, and after a period of intermediate support when he left hospital, he continued to need morning and evening care. We chose to work with Hope because of their mix of humanity and practicality. They have always sent carers who have time to care and showed a genuine interest in my father.
On the odd occasion when things don’t go according to plan, their communication has been good, and their excellent recording system means that carers are updated with any changes so that you only need to tell them once.
As well as taking care of my father, they also paid attention to our needs and often came up with helpful suggestions.
On the odd occasion when things don’t go according to plan, their communication has been good, and their excellent recording system means that carers are updated with any changes so that you only need to tell them once.
As well as taking care of my father, they also paid attention to our needs and often came up with helpful suggestions.
Hope is an owner-managed business run by people who are experienced carers who are still prepared to deliver cover when your regular carers can’t be there, and who listen and respond to your concerns.
↩Reply from Gail Maimbolwa, Director at Hope Homecare Services Ltd
Many thanks for your review, it is very much appreciated.
Review from Jacci B (Daughter of Client) published on 17 September 2019 Submitted via Website•
Overall Experience
Hope Homecare Agency and its staff were a valuable asset in all our lives. To explain, they were assigned as the care team when Dad's health issues escalated. With the dedication from the management team down to the staff on the ground, my father was able to continue to live at home independently...
Hope Homecare Agency and its staff were a valuable asset in all our lives. To explain, they were assigned as the care team when Dad's health issues escalated. With the dedication from the management team down to the staff on the ground, my father was able to continue to live at home independently for longer and their regular visits were a blessing. As a family, we enjoyed peace of mind knowing our father was cared for and all his medication given. This, in turn, meant my step mum enjoyed some respite too as she could get her day organised knowing someone was there for her husband and his washing and dressing needs etc. As a family, if we phoned the Agency and needed to vary the care plan instructions, they attended to it immediately and by the next care worker's visit, the amendments were in hand.
↩Reply from Gail Maimbolwa, at Hope Homecare Services Ltd
Many thanks for your review, it is very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
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Accreditations
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hope Homecare Services Ltd to verify any information. View our terms and conditions. Hope Homecare Services Ltd has a Basic Service -what a Basic Service includes.