Hope Homecare Services Ltd

Gail Maimbolwa is the Registered Manager, Nominated Individual, and a driving force behind Hope Homecare Services Limited. With a deep passion for care and over 14 years of experience in the sector, Gail is the heart of the business, overseeing all day-to-day operations and ensuring the highest standards of governance and compliance.

Gail co-founded Hope Homecare Services Limited with her mother, Gladys Maimbolwa, in 2013, sharing a vision to provide exceptional, person-centred care. Originally working as an accountant in central London with AAT qualifications and plans to complete ACCA, Gail discovered her calling in health and social care while working as a part-time carer. Inspired by her passion for making a difference, she transitioned fully into the care sector, and the company was born.

In 2018, Gail took on the dual responsibilities of managing the business and caring for her mother during her battle with breast cancer. Following her mother’s passing in 2019, Gail stepped into the role of Registered Manager, continuing her mother’s legacy while driving the company forward with unwavering dedication and compassion.

Gail holds a Level 5 qualification in Health and Social Care, a diploma in teaching, and a Train the Trainer qualification, equipping her to lead with expertise and professionalism. As a Safeguarding Champion, she ensures the safety and well-being of all service users, fostering a culture of trust and transparency within the organisation.

Her hands-on experience, from starting as a carer at age 22 to building and managing a thriving care business, gives her unique insight into every aspect of care provision. Gail is an integral part of Hope Homecare Services Limited, leading the team with integrity, passion, and a commitment to delivering exceptional care to every service user.

Gail’s inspiring journey, combined with her extensive expertise, makes her a respected leader and a true champion for those in need of care.

Helen Layton is a highly accomplished and dedicated registered nurse, registered with the Nursing and Midwifery Council (NMC). She joined Hope Homecare in February 2024 and serves as our Clinical Lead, overseeing all nursing and clinically complex packages of care.

Helen brings a wealth of expertise and academic achievements to her role, including:

Distinction in MSc in Global Health

Professional Diploma in Tropical Nursing

Graduate Diploma in Specialist Community Public Health Nursing

Bachelor’s Honours in Nursing

Foundation in Health and Human Sciences

Helen’s extensive career includes working as a Sister in the Neonatal Intensive Care Unit (NICU) in Cambridge, where she honed her clinical skills and developed a deep understanding of complex health needs. She also has considerable experience in community healthcare, making her an integral part of our team.

As Clinical Lead, Helen is responsible for writing and overseeing all care plans for nursing and clinical care packages. Her meticulous approach ensures that every package is delivered to the highest standard. Helen also supervises ongoing care to ensure our service users’ needs are continuously met with professionalism and compassion.

One of Helen’s standout qualities is her ability to provide in-house staff training. Holding a teaching qualification and a Train the Trainer certification, she delivers Continuing Professional Development (CPD) sessions and equips our staff with the skills needed to use service user-specific equipment. This capability significantly reduces waiting times for district nurse-led training, allowing us to start complex care packages swiftly and efficiently.

Helen’s leadership ensures that Hope Homecare remains at the forefront of delivering exceptional nursing care. Her dedication to clinical excellence and her ability to empower staff with comprehensive training are pivotal in providing seamless, high-quality care to service users with complex needs.

Agnieszka Gerke is a highly valued member of the Hope Homecare Services Limited team, serving as our Deputy Manager and Capacity Champion. She joined the company in 2017 as a care worker and quickly demonstrated exceptional skills and dedication. Her hard work and commitment led to her promotion to Office Administrator, and by 2020, she was appointed Deputy Manager—a role she has excelled in ever since.

Agnieszka holds a Level 5 qualification in Health and Social Care and brings extensive experience in managing a wide range of care packages. She is highly skilled in supporting individuals with complex health needs, physical disabilities, and mental health challenges. Her expertise extends to conducting detailed service user assessments, liaising with local authorities to ensure optimal care packages, and delivering person-centred care.

As our Capacity Champion, Agnieszka plays a pivotal role in upholding the principles of the Mental Capacity Act within the organization, ensuring that decisions made on behalf of our service users are in their best interests. Her knowledge, efficiency, and commitment to excellence make her an integral part of the team and an invaluable resource for staff, service users, and their families.

Agnieszka is a true all-rounder, bringing passion and professionalism to every aspect of her work, and is dedicated to ensuring the highest standards of care for those we support.

Fabiola Insalaco is a dedicated and indispensable member of the Hope Homecare Services Limited team, serving as our Field Care Supervisor, In-House Trainer, and Medication Champion. She joined the company in 2019, bringing a wealth of professionalism and a commitment to excellence in health and social care.

After an impressive 20-year career in the aviation industry, Fabiola made a significant career change to pursue her passion for care. Since joining, she has exceeded expectations with her exceptional attention to detail, dedication, and natural ability to support and guide her colleagues. Her outstanding contributions quickly earned her a promotion to her current roles.

Fabiola holds an MDT-3 qualification in Health and Social Care, alongside certifications in teaching and "Train the Trainer." As our in-house trainer, she is responsible for inducting all new staff members and ensuring their training is updated every six months or annually, in line with CQC requirements and Skills for Care standards.

In her role as Field Care Supervisor, Fabiola conducts service user assessments, care reviews, and spot checks on staff to ensure the highest standards of care are consistently maintained. She also goes out into the community to connect with service users, ensuring their care plans remain relevant and reflective of their needs.

As our Medication Champion, Fabiola ensures all staff are properly trained and adhering to best practices in medication administration. With her warm, approachable nature and outstanding organizational skills, Fabiola is an exceptional mentor and trainer, fostering a culture of continuous learning and development within the team. Her dedication to excellence and her role in maintaining compliance make her a vital part of the Hope Homecare team.

Charlotte Taylor is the Quality and Compliance Officer at Hope Homecare Services Limited, bringing a wealth of experience and a meticulous approach to ensuring the highest standards across our operations. Since joining the team in 2023, Charlotte has proven to be an invaluable asset, using her expertise and passion for health and social care to help the company thrive.

With a background in the recruitment sector, focusing on the clinical side, Charlotte is highly skilled in compliance and regulatory processes. Her previous experience as a support worker in a mental health unit further enhances her understanding of care provision and the importance of delivering person-centred support.

Charlotte holds a degree in Law with Human Rights, which complements her role by providing her with a strong foundation in legal and ethical frameworks. Her attention to detail and commitment to maintaining compliance ensure that Hope Homecare consistently operates within its policies, procedures, and regulatory requirements.

Charlotte’s dedication and focus on quality make her a vital member of the team, driving continuous improvement and upholding the standards that Hope Homecare is known for. Her passion for the sector and her invaluable contributions make her a great addition to the organisation.

Saeran Devakumar joined Hope Homecare in October 2024, bringing over a decade of experience in healthcare recruitment. As our dedicated Recruitment Officer, Saeran plays a key role in ensuring that our team consistently meets the highest standards by managing all in-house recruitment activities.

Specialising in clinical recruitment, Saeran is skilled in sourcing and hiring highly qualified Band 5, Band 6, and Band 7 nurses, including paediatric nurses, as well as support workers, healthcare assistants, care workers, and doctors. His extensive background includes over 10 years of successfully supplying staff to the NHS, a track record that has elevated Hope Homecare’s recruitment processes to new heights.

Saeran’s academic achievements include a Bachelor's in Business Management and an HND in Business Management, with a dissertation that further enhances his strategic approach to recruitment. His wealth of experience and educational foundation allow him to expertly match skilled professionals to the unique needs of our service users and organisation.

Since joining our team, Saeran has made a significant impact, streamlining our recruitment processes and ensuring we maintain a robust workforce capable of delivering exceptional care. His expertise, professionalism, and dedication are instrumental to the continued success of Hope Homecare.

Luke Riccardi joined Hope Homecare Services Limited in 2023 as an Office Administrator, bringing over 13 years of invaluable experience from his previous role in Enfield Council’s brokerage team. Luke’s extensive background in managing packages of care, understanding service users’ needs, and handling administrative processes has made him a key member of our team.

Luke holds an Accredited Broker Level 2 qualification from the National Broker Network and a qualification in IT, which he uses to streamline our operations and improve our practices. His deep understanding of service user requirements and his commitment to excellence have allowed him to seamlessly transfer his skills and knowledge to enhance our service delivery.

In his role, Luke handles a wide range of responsibilities, including managing queries and concerns, coordinating the ordering of medication, and assisting service users in resolving any issues they may face. His approachable nature and proactive attitude ensure that both service users and colleagues feel supported and valued.

Luke’s dedication, expertise, and focus on continuous improvement make him an integral part of the Hope Homecare team, contributing to the smooth running of our operations and the delivery of exceptional care.

Marlena Juskowiak joined Hope Homecare Services Limited in 2023 as an Office Administrator, bringing her qualifications and expertise in Business and Administration to the team. With a strong organisational skill set and a proactive approach, Marlena has quickly become an essential part of our office operations.

In her role, Marlena handles a variety of tasks, including managing service user queries and concerns, coordinating the ordering of medication, and assisting service users in addressing their needs. Her attention to detail and dedication ensure that every interaction is handled efficiently and with care.

Marlena’s business and administration background enables her to streamline office processes, contributing to the smooth running of the organisation. Her friendly and professional demeanor makes her a valued member of the team, ensuring both service users and colleagues feel well-supported.

Marlena’s commitment to excellence and her passion for delivering outstanding service make her a vital asset to Hope Homecare Services Limited, enhancing the quality of care and support we provide.

Augusta Siaw has been an integral part of Hope Homecare since 2015. With nearly a decade of dedicated service, Augusta brings a wealth of frontline experience in the health and social care sector. Her expertise spans supporting a wide range of service users, from children to adults, with diverse and often complex needs.

Augusta's skill set includes caring for individuals with complex health needs, PEG feeding, medication administration, as well as assisting with shopping, domestic tasks, and community activities. Her compassionate and adaptable approach makes her a true all-rounder and a trusted team member.

As our Medication Champion, Augusta plays a pivotal role in ensuring the highest standards of medication management within our service. She supervises staff in this area, providing guidance and maintaining compliance. Additionally, Augusta is responsible for shadowing and mentoring new staff members, sharing her extensive knowledge and fostering the professional development of her colleagues.

Her dedication, professionalism, and unwavering commitment to providing outstanding care make Augusta a valued member of the Hope Homecare team.