Hope Homecare Services Ltd

1st Floor, Studio House, Delamare Road, Chestnut, Waltham Cross EN8 9SH
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9.9 37 Reviews
  • Hope Homecare Services Ltd, Waltham Cross
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Care Provided by Hope Homecare Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £30
  • Weekly Live-in Care Fees: £1200 – £1600

At Hope Homecare Services Ltd, we provide a full spectrum of domiciliary care designed to meet individual needs in the comfort of home. Our services include visiting care, overnight care, live-in support, and respite packages, all delivered by trained and experienced care professionals.


Beyond day-to-day personal and household support, we offer a robust Case Management service. This ensures that every care package is not only delivered safely but also continuously monitored, adapted, and coordinated in partnership with healthcare professionals. Our case management includes:


Nursing oversight to safeguard complex needs such as PEG feeding, catheter care, wound care, suctioning, nebuliser use, and stoma management.


Occupational Therapy input for mobility, equipment, and independence planning.


Dietitian collaboration to support nutritional needs, PEG regimes, and meal planning.


Multi-disciplinary coordination with GPs, district nurses, social workers, and hospital teams to provide seamless care.


Regular reviews and audits to ensure outstanding standards, compliance, and family-centred support.


Our approach blends compassion with clinical governance—giving families the peace of mind that care is not only person-centred, but also safe, regulated, and forward-looking.

These prices are only a guideline, please contact Hope Homecare Services Ltd to find out the exact price for your requirements.

Contact Hope Homecare Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Hope Homecare Services Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Gail Maimbolwa (Registered Manager)
Are you the Owner/Manager of Hope Homecare Services Ltd? View your Advertising Options

Hope Homecare Services Ltd Reviews (37)

9.9

Hope Homecare Services Ltd has a Review Score of 9.9 (9.875) out of 10, based on 19 reviews in the last 2 years.
Over all time Hope Homecare Services Ltd has 37 reviews.

Overall Experience
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Date Published
  • 37
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  • 19
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Reviewer Connection to Hope Homecare Services Ltd
  • 8
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Total of 37, showing 1-20
Review from Marilyn S (Wife of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has needed care since October 2024 for MND and 24 hour care from July25. Hope Home Care have provided excellent carers with majority of them having not only a nursing background but are also understanding & personable to not only my husband but to me as well. Any problems that may have occurred
have been resolved quickly and efficiently.
I would definitely recommend Hope Home Care to anyone who is looking for an agency that listens to your needs & provides the right type of carer.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you so much for sharing your experience. It has been a privilege to support your husband since October 2024 and to step up with 24-hour care from July 2025. We know how important it is for families affected by MND to have not only clinically skilled carers but also people who bring compassion, understanding, and warmth.We are truly delighted that you feel listened to, and that our carers have been the right match for your husband's needs while also supporting you. Your kind words about how quickly any issues have been resolved mean a great deal to us, as we are committed to ensuring peace of mind for the families we care for.Thank you for recommending Hope Homecare - your feedback inspires us to continue striving for the very highest standards of safe, person-centred care.With warm regards,
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Review from M H (Son of Client) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother been under Hope Homecare since 2017. The staff and care workers have been very supportive with my mother. Assisting with personal care - my mum was hospitalised and since then they supported with her dementia.
I would recommend Hope Homecare.
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Review from M C (Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I been with Hope for a few years now they help with my daily task like support medication, out and about, cleaning, the staff are excellent and they always ensure I'm safe.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you so much for your kind words and for sharing your experience with Hope Homecare. We are truly grateful to have been supporting you over the years, and it's wonderful to hear that our staff have made a positive impact on your daily life. Ensuring your safety, dignity, and well-being is always our priority. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We appreciate your trust in us!Best wishes,
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Review from C S (Mother of Client) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hope Homecare have been supporting my daughter for the last year. She has complex health and behavioural needs.
The carers have been like extended family. Making my daughter very happy. She is always excited to see the carers. They do a fantastic job interacting and taking care of her. nothing seems
to much.
I would recommend the service to everyone.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your kind words and for sharing your experience. It's truly heartwarming to hear that our carers feel like extended family and that your daughter looks forward to seeing them. Providing compassionate, high-quality care for individuals with complex needs is our priority, and knowing we've made a positive impact means so much to us. We appreciate your recommendation and will continue to support your daughter with the same dedication. Thank you for trusting Hope Homecare!
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Review from A L (Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are pleasant properly clothed with PPE always helpful and understand what is asked of them when here. It's nice to have a quick chat while tasks are being carried out . Some of the carers go that little bit further to always help.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your lovely review! We're delighted to hear that our staff are professional, friendly, and always willing to go the extra mile. Ensuring our carers are well-equipped, attentive, and supportive is a key part of the service we provide. It's great to know that you feel comfortable and enjoy the interactions while tasks are being carried out. We truly appreciate your feedback and your trust in Hope Homecare!
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Review from Nataly L (Mother of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Hope Homecare for a year now. Initially, I was very hesitant to go ahead with a caring agency for my son who has complex needs and drug-resistant epilepsy. However we have been working with 2 carers consistently and I can honestly say that this has made a massive difference in our
life. It took awhile to gain that confidence and for me to leave my son's care to someone else. Our carers knows our son really well, she is very caring, attentive and lovely with him. They comes in 3 days a week and on those days I have been able to claim a little of my life back, I am able to leave the house whilst comfortable that someone that I trust is looking after my son. I was not able to do this before I had carers coming to the house. I can only speak from my personal experience but I have to say I would highly recommend Hope Homecare to anyone considering getting help with their loved one.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you so much for your heartfelt review. We understand how difficult it can be to entrust someone else with your loved one's care, especially when complex needs are involved. It's truly rewarding to hear that our care workers have made a positive difference in your life and provided the support your son deserves. Building trust and ensuring compassionate, consistent care is at the heart of what we do. We appreciate your recommendation and remain committed to providing the highest quality of care. If there's anything more we can do, please don't hesitate to reach out.
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Review from Dilek A (Daughter of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hope homecare started visiting dad for early morning washing and getting him ready for the day. The carers were very friendly, empathetic and efficient. Dad was treated with respect and dignity. They always arrived on time and we felt very safe and in good hands. They even visited on Christmas Day and
that meant a lot to us.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your review and acknowledgement. It is much appreciated.
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Review from Ian L (Son-in-law of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
At what was a very difficult time for our family, the preparation and care provided by the team from Hope Homecare Services Ltd was nothing short of brilliant. They took care of my father in law carefully and sensitively, always arriving in good time, were flexible with his care (adapting to any changing
needs) and made him comfortable for the final weeks he stayed at home.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your review, it is much appreicated.
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Review from Mwaadi M (Daughter of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father suffered a fall and stroke. One side of his body is now paralysed. When he came home he needed supported of carers to help him get washed and make his meals. He also had a Stoma fitted. The Stoma was something new to our family, but hope we're great in explaining everything to us and the staff
help him clean and change it so it isn't as frightening anymore. Thanks to all at Hope Homecare Services Ltd.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your review, it is much appreicated.
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Review from Damian M (Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law's health declined suddenly and I live abroad in Spain. Hope Homecare Services Ltd put carers in quickly and completed all paperwork. I also have access to their system online so I can read up on how he is daily, which is great for the family. My father in law and family are happy. Thank
you.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your valued review, it is much appreicated.
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Review from Mary J (Mother of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter suffers with celebral palsy. She regularly aspirates and needs to be peg feed, oral suctioned and nebulized. The team have been brilliant. The nurse at Hope Homecare Services Ltd as been great and is ensuring that my daughter has what she needs and often communicates with the hospital and
doctors to support me. We have the team of 7 staff who support my daughter for the past 18 months or so. They are here 24/7 so I have now have respite and I'm able to have time to myself without having to worry about my daughter and sleep at night as the carers are there. Thank you so much Hope.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThanks for your valued review, it is much appreicated.
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Review from S M (Mother of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hope Homecare Services provide personal care to my daughter who suffers with autism. They get her ready for school every morning which gives me time to attend to my other children. It's been a great help and the office are very good at making changes when needed.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your review. It is much appreicated.
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Review from M I (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is bed bound and non verbal. The care workers provide 24/7 support for him at home. It's been a massive weight lifted off the families shoulders knowing the girls are there with him. The family is pleased with the best services provided by Hope Homecare Services.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your valued review. We truly appreicate your acknowledgement.
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Review from J T (Mother of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my 4 year old son is receiving from Hope Homecare Services. They provide him with 24/7 support as he suffers with cerebral palsy. They peg feed him and provide all his personal care and give him his medication. Its such a relief to have their support.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your valued review. We truly appreicate your acknowledgement.
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Review from K A (Granddaughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad has been having Hope Homecare Services for the past 6 months. He sleep walks at night and needs someone there to make sure he doesn't go outside and keep him safe. The guys have been great at supporting my grandad and the office always let me know if there are any issues. Happy with the service
so far. Thank you.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your valued review. We truly appreicate your acknowledgement.
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Review from M I (Father of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been with Hope Homecare Services for a while now and I can honestly say we feel so supported. The carers are amazing, especially when it comes to my daughter's complex health care needs. They're skilled at oral suctioning and PEG feeding, but it's the personal touches that make them stand out.
They always take the time to make sure she's comfortable and happy. The carers also help with cleaning, shopping, and even doing the little things that make a huge difference. I can't thank them enough for their care and support.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your valued review. We truly appreicate your acknowledgement.
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Review from J F (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother requires visits 4 times a day. The care workers are brilliant at dealing with my mother and her needs who suffers from Dementia. They are a great help and amazing at what they all do. Thank you very much.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your valued review. We truly appreicate your acknowledgement.
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Review from M F (Friend of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hope Homecare Services has been a lifeline for our family as we navigate my father's journey with dementia. The carers are incredibly patient, understanding and skilled in meeting his needs. They provide compassionate personal care, helping with everything from bathing to dressing, while ensuring his
dignity is always respected. They've created a safe and calm environment for him, which has made a huge difference in his daily life.
The team is also so supportive of us as a family, offering guidance and reassurance. Whether it's during the day or the waking night shifts, we always feel confident that Dad is in good hands. The carers even help with domestic tasks like cleaning and shopping, which takes a huge burden off us.
What truly stands out is how they treat Dad as an individual, they take the time to talk with him, engage him in activities he enjoys and make him feel valued. We're so grateful to Hope Homecare for their kindness, professionalism, and dedication.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your valued review. We truly appreicate your acknowledgement.
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Review from S R (Father of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service we receive. Communication with us is excellent and the daily care support likewise.
The staff is always helpful and extremely prompt in getting back to me to answer any questions I may have.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your lovely feedback, it is much appreciated.
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Review from S C (Daughter-in-law of Client) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic engagement at my mother-in-law's recent review and understood the issues and problems she faces daily. Increasing her care to 4x per day and dispensing meds has been a great relief to my husband and me, who have noticed a steady decline and also provided us with reassurance that she is being
well cared for.
Thank you to everyone at Hope Homecare; you are all amazing.
Reply from Gail Maimbolwa, Director at Hope Homecare Services LtdThank you for your lovely feedback and acknowledgement of our work.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Hope Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Hope Homecare Services Ltd is calculated as follows: ( (100 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 110 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Hope Homecare Services Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Hope Homecare Services Ltd

What Type of Services does Hope Homecare Services Ltd offer?

Hope Homecare Services Ltd offers Home Care.

How many Carers does Hope Homecare Services Ltd employ?

Hope Homecare Services Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hope Homecare Services Ltd to verify any information. View our terms and conditions. Hope Homecare Services Ltd has an Basic Service - more info.