Wisteria Care (Gillingham)

Middlefield House, Marlott Road, Gillingham SP8 4FA
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8.7 15 Reviews
  • Wisteria Care (Gillingham), Gillingham
Wisteria Care is a domiciliary (home care) company that covers South Somerset and North and West Dorset and has been operating in the local community for nearly 20 years.

The domiciliary care service that Wisteria Care provides enables every person that uses the service maximum choice, independence and autonomy whilst ensuring that personal dignity is upheld at all times.
Wisteria Care's mission is to provide high quality of life for all individuals throughout the county, delivering personalised care and support to the most vulnerable whilst being compassionate, responsive, and respectful.

Driven by excellence, Wisteria Care has grown to be a leading provider in the south west, whilst still maintaining their small family run company roots.

Wisteria is committed to providing the best and most appropriate care package to each individual. Wisteria Care prides itself on ensuring that every person that seeks services has an individually designed, flexible, quality person centred care package that meets the needs and requirements unique to each individual. Family and friends are encouraged to contribute to the planning of care to ensure the best care is provided to them.

The support can be flexible to suit your needs , for example to assist with reablement, occasional or on a long term basis. Wisteria Care offers flexible care packages dependent on an individuals needs, such as:
Companionship/Sit in service/respite/waking and sleeping nights/Live in
Domestic/Shopping services
Collecting prescriptions from local pharmacies
Forget Me Not Day Care Services at their sister Residential Home, Wisteria House
Personal care
Medication Support
Specialist care including dementia and end-of-life care
Reablement services
Support with mobility and aids within the home and community.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

For care outlined in the care plan and agreed by all parties. The fees mentioned shall remain unchanged unless the proprietor gives two weeks written notice and this agreement is jointly amended. Payment to be made within 7 days of invoiced date by cheque or bank transfer. There is a £10.00 late payment fee for each week payment is not received; this will be added on to the next invoice.


Cancellations. Should you wish to cancel services, we require 24 hours’ notice of cancellation of your visit. Wisteria Care reserve the right to charge the full amount for the visit(s) which would have taken place within this 24 hours. . If a client wishes to cancel their care package they need to do so in writing giving 2 weeks’ notice.

These prices are only a guideline, please contact Wisteria Care (Gillingham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jessica Kinsman (Registered Manager)

Wisteria Care (Gillingham) Reviews (15)

8.7

Wisteria Care (Gillingham) has a Review Score of 8.7 (8.746) out of 10, based on 7 reviews in the last 2 years. Over all time Wisteria Care (Gillingham) has 15 reviews.

Overall Experience

  • 6
  • 4
  • 2
  • 2
  • 1

Date Published

15
6
6
7
8

Review from A C (Son of Client) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very good service.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you so much for your extremely positive review. I am so pleased that Wisteria Care are able to provide a very good service to your family member.

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Value for Money

Review from Robin B (Relative of Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Wisteria employs carers that poach their clients for a cheaper price privately and then do not do their job. Management apparently aware so God only knows what happens with end of life care. We noticed large amounts of money withdrawn from our late aunties account.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Hi Robin, Thank you for your review, and I'm sorry you have had such a bad experience with your Aunts private carer and I'm so sorry for your loss. I can assure you that I was not made aware that a care worker employed by us was providing support to your Aunt in a private capacity until recently (within the last 2 weeks) in which was only made aware to me once your Aunt had sadly passed away. I can confirm that all of our care workers are DBS checked upon commencement of their employment, with a minimum of 2 references. All care workers also receive a full induction which includes our policy of the handling of service users money. Whilst I appreciate that you are unhappy with the service your aunt provided from her care worker that she paid for privately, which are unfortunately not regulated, I do not feel that this review is a direct reflection on Wisteria Care.

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Review from Matt H (Friend of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thank you to Wisteria Care. My friend was cared for by Wisteria Care for many years, and their level of service was impeccable. The management in the office would go leaps and bounds to help, and their communication was top-notch. Their empathy, along with their knowledge and integrity, knew no
bounds. Big thank you to them! Excellent team at Wisteria Gillingham.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you ever so much for your lovely review of Wisteria Care Gillingham. I am so pleased that we exceeded your expectations.

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Review from B M (Granddaughter of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that came and cared for my grandfather were second to none. The management in the offices were always on hand to help me with any queries. The carers were always respectful and managed to allow my grandfather to retain some independence and keep his dignity intact throughout his time as a
service user! Unfortunately, he did pass away, but his passing was graceful and made easier by the team at Wisteria.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you for the wonderful review, and I'm so sorry for the loss of your grandfather, an extremely kind gentleman, adored by all. I'm so glad that Wisteria Care were able to support yourself and your family through this awful time, with the upmost respect.

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Review from Kyle H (Grandson of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria has been an amazing care provider for my cousin. The staff have been very respectful and friendly, always asking if there is anything else they can do for us. The office staff especially the registered manager have always been amazing and extremely helpful with any concern we have and always
going out of her way to help us with what whatever we need.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you so much for the incredible review, we are very proud of our staff, and the level to which they work at upholding respect, dignity and choice to our clients. I's so glad Wisteria Care were able to support your family member.

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Review from Alison C (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was looked after by Wisteria for 20 months after he had suffered a stroke which left him completely paralyzed on the right side. This was an extremely difficult and upsetting change to my father and a frightening time for my Mother. Two people were sent to us like angels and even though we
have recently lost my father, we will be forever grateful. The two staff members in particular made a very difficult time so much better. They were professional, caring, empathetic and went above and beyond. Also others within their team - four in particular were fantastic with my father.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you so much for such a lovely review. Your father was very much adored by all care staff, and the two you mention in particular I know miss him greatly. I'm so pleased that Wisteria were able to support your family at such a worrying time, and wish you all nothing but the very best for the future.

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Review from K W (Granddaughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my grandmother had a fall and broke her wrist, the staff were very helpful to her, ensuring she had everything she needed before they left, I couldn't have asked for a better short-term service for my 93-year-old grandmother, they supported and encouraged her to be independent until she was once
again able to look after herself. Thank you to the team for being so lovely and caring towards my grandmother.

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Review from Anne M (Wife of Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and caring!

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Review from R J (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Initially, all was fine with the company. Carers pushed for time due to ridiculous rotas. Some carers not wearing the appropriate uniform. Numerous calls to management with concerns were pointless as not acted on. Management said if the client deteriorates no problem, not the case, the client was dropped
last minute on a Friday night without the client's knowledge, who was end of life!
Complete lack of care and compassion by the office.

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Review from M N (Son of Client) assisted by family/friend published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff.
A professional company.

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Review from Janet H (Client) assisted by family/friend published on 10 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with the service I receive, although some are more attentive than others.

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Review from J L (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

While individual carers working for Wisteria were fantastic, overall the experience of working with the agency was stressful. One major concern was timekeeping. Carers were often very late for scheduled slots. The individuals concerned were very apologetic but explained they had sometimes been scheduled
to be at three separate addresses at the same time. One carer told us she had 27 clients to visit that day - an insane number for any individual to undertake and ensuring each visit would be necessarily shorter than required. Most worryingly, one told us they had been specifically told not to tell clients about being booked to be in more than one place at one time, so, in essence, to lie. These issues of scheduling were articulated by more than one carer, so it was not one person with an axe to grind against their employer. As said, individual carers were often great, but hard-pressed to do their jobs given the way they were poorly managed.

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Review from Tony C (Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A highly recommended care service. The staff are professional and genuinely caring. Very accommodating of your needs and wishes.

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Review from L S (Niece of Client) published on 14 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous team of care workers who cannot do enough to help.
Extra visits put in place when needed for additional help. Great service.

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Review from A W (Client) assisted by family/friend published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers only stay for 15 mins, which is not long enough to do the necessary work. (This time is instructions from their office). DCC pays for 30mins.


There are always dirty crockery in the kitchen.


The level of care is minimal. Very poor value for money and is barely able to provide basic human

needs.

Reply from Mrs S Wortley, Registered Manager at Wisteria Care (Gillingham)

Care Package is commissioned by DCC for 2 x 15 minutes for meal preperation and there is no time allowed for domestic tasks such as washing up. Any issues about length of time of visits should be taken up with DCC. Decisions about the level of care are made by the Social Worker/Care Manager and they instruct Wisteria Care as to what tasks are to be undertaken, therefore management of the care package and value for money are related to DCC not Wisteria Care.

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Current Review Score: 8.7 (8.746)

Overview of Review Score

The Review Score of 8.7 (8.746) out of 10 for Wisteria Care (Gillingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.146 for Wisteria Care (Gillingham) is calculated as follows: ( (25 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 41 Ratings = 4.146

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wisteria Care (Gillingham) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (4)

Jessica

Jessica Kinsman

Job Title: Registered Manager

Joined: 2020

Hi, I'm Jessica, the Registered Manager of Wisteria Care Gillingham. I have worked in the health and social care sector since 2014, working my way up from a care worker to my current position. I joined Wisteria Care in 2020, and can honestly say that I have never worked with a company that has such a family feel for both its staff and clients. I love that not every 2 days are the same, and that we are always learning about new people, and their lived experiences.

Janet

Janet Chalk

Job Title: Head of Quality

Joined: 2020

Hello, my name is Janet Chalk, and I am the Head of Quality at Wisteria Care, working closely with our founder and the registered manager. I have worked in the care industry for over 20 years. I joined Wisteria Care in 2020 and thoroughly enjoy my time here. I love communicating with care workers and clients directly, and ensuring that we are delivering high-quality care to our local communities' most vulnerable. I love that every day is different and diverse.

Fay

Fay Starr

Job Title: Quality Manager

Joined: 2021

Hello, I'm Fay, and I am the Quality Manager for Wisteria Care Gillingham. I have worked in various roles throughout the care industry since 2004. I joined Wisteria Care in 2021 and love the family feel of Wisteria Care. I enjoy chatting to our clients and getting to know them. I work closely with our Quality Supervisors out in the field, and ensuring that our clients' care plans are updated and correct.

Emily

Emily Contaoi

Job Title: Care and Support Worker

Joined: 2023

Hi, I'm Emily, and I am a care and support worker for Wisteria Care Gillingham. I have been with Wisteria since 2023 in the community, having relocated from overseas where I was working as a Nurse. I really enjoy getting to know our clients and making them smile. Wisteria Care really promote the family feel to care work, and we all look after each other.

Frequently Asked Questions about Wisteria Care (Gillingham)

What Type of Services does Wisteria Care (Gillingham) offer?

Wisteria Care (Gillingham) offers Home Care.

How many Carers does Wisteria Care (Gillingham) employ?

Wisteria Care (Gillingham) employs 57 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wisteria Care (Gillingham) to verify any information. View our terms and conditions. Wisteria Care (Gillingham) has an Enhanced Service - more info.