Heartfelt Care Yeovil and Sherborne

Heartfelt Care only cared for my mum for 9 months. She was an incredibly independent lady and very reluctant to accept care. The team persevered and showed great kindness and involved her in her own care as much as possible allowing her to feel in control of her own life. It wasn't long before the carers became her friends and she looked forward to their visits. They went above and beyond and management took great care in matching the right carer to meet mums needs. Many thanks to you all

I found Heartfelt Care Yeovil and Sherborne care to be very helpful with advice and suggestions of what care would be best suited. The carers were hardworking, friendly and helpful which gave me peace of mind. Thank you so much, greatly appreciated.

Their carers are excellent, however, their emergency care is rubbish. Twice recently my mother needed attention in the evening and both times they had nobody who could attend. Their suggestion was that we should contact the district nurses even though we contacted them well before 9.45 pm, which they told us was the latest time they could take a call for someone to attend.

All carers were very professional and took good care of Mum, despite meeting some resistance in the first few weeks from Mum. Mum did comment favourably about one staff member in particular. The carers always turned up for appointments - occasionally a bit late.

We find Heartfelt Care Yeovil and Sherborne to be a very caring company. Fairly punctual in their visiting times and usually the carers go the extra mile with their care being very conscientious in looking after my mother-in-law.

Overall very pleased with the support supplied by Heartfelt. Carers have mostly been very good and arrived on time. Maybe, an inexperienced carer could please read the care plan and not listen to the client who has memory problems. I would like to sincerely thank the carers who during covid have carried out their duties without fail. Also, the management for making sure a carer has always been available during these difficult times.

With my elderly father living at home on his own, I think the biggest risk is falling over, this happened again recently and previously, the Heartfelt carer was first on the scene to help my father. Taking responsibility for the situation and knowing exactly what to do. The daily care provided by Heartfelt enables my father to continue living in his familiar surroundings, confident that he has exactly the support he needs.

Would highly recommend.

Carers were brilliant and very caring. Office staff very helpful too.

Dad has been receiving support from Heartfelt Care for 6-months. I cannot fault their care, professionalism and overall attitude to "go the extra mile". Sincerely thank you for all you do.

The team were also a big support to all of us as a family in Dad's last days. It was very reassuring for us that he was having the best care in his own home.

A very 'can do' and caring ethos exists with this company. All requests are cheerfully undertaken and generally care is above and beyond what might be expected. Their services have enabled my mother to remain in her home for as long as possible. Administration is also of a high professional standard.

I was treated with dignity and a welcoming smile and politeness. They all helped me feel a lot better and very clean and looked forward to their visit.

My dad and indeed our whole family were treated with the utmost care, dignity and understanding at all times. Nothing was too much trouble and our own wishes were always adhered to. The carers were as punctual as possible, always kind and compassionate and treated my dad and his home with total respect. Their impact at a most difficult time was invaluable to dad and our family. Thank you!

Thanks to Heartfelt Care, my mother was able to live independently in her own home for many more months than would otherwise had been the case. They handled various panics, as well as the routine tasks with skill and care. They have my thanks and gratitude and mum's too.

My experience has been one of pleasure. Every carer was most thoughtful and such a help when I was useless after my operation. Nothing was too much for them they had to sleep the night for the first fortnight which I taught some of them how to light a fire! Most cheerful and bright at all times. Although I don't need the help now I miss them coming in every morning.

It's very hard accepting help and allowing people to share your home and family. Heartfelt Care made it much easier.

We are extremely impressed by the care received by Heartfelt care. All the staff seem to really care about what they are doing. Like many elderly people, my friend gets lonely and the staff at Heartfelt always make time to have a chat with her. They seem willing to go the extra mile. We would not hesitate to recommend them.

Mum has become very fond of some of the regular Carers, which has helped her wellbeing.

I was extremely happy with the care provided for my mother by Heartfelt Care. The carers were very friendly and willing to do things as we wanted. Back in the office they were very helpful and did their utmost to give us carers at the times we wanted and were always willing to answer any queries. I would certainly recommend Heartfelt Care.