Heartfelt Care Yeovil and Sherborne

11 -12 High Street, Yeovil BA20 1RG
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8.0 26 Reviews
  • Heartfelt Care Yeovil and Sherborne, Yeovil
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Care Provided by Heartfelt Care Yeovil and Sherborne

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Heartfelt Care Yeovil and Sherborne Ltd
  • Privately Owned

Person in Charge

  • Dominic Cole (Director)
Are you the Owner/Manager of Heartfelt Care Yeovil and Sherborne? View your Advertising Options

Heartfelt Care Yeovil and Sherborne Reviews (26)

8.0

Heartfelt Care Yeovil and Sherborne has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Heartfelt Care Yeovil and Sherborne has 26 reviews.

Overall Experience
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Date Published
  • 26
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Reviewer Connection to Heartfelt Care Yeovil and Sherborne
  • 9
  • 5
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Total of 26, showing 1-20
Review from Ruth C (Daughter of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heartfelt Care only cared for my mum for 9 months. She was an incredibly independent lady and very reluctant to accept care. The team persevered and showed great kindness and involved her in her own care as much as possible allowing her to feel in control of her own life. It wasn't long before the carers
became her friends and she looked forward to their visits. They went above and beyond and management took great care in matching the right carer to meet mums needs. Many thanks to you all
Reply from Chris Bourke, Strategy Manager at Heartfelt Care Yeovil and SherborneThank you Ruth, it was a great pleasure looking after your mum, she is a lovely woman and we hope she has settled in well to her new surroundings.
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Review from Nicolette W (Next of Kin) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Heartfelt Care Yeovil and Sherborne care to be very helpful with advice and suggestions of what care would be best suited. The carers were hardworking, friendly and helpful which gave me peace of mind. Thank you so much, greatly appreciated.
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Review from Christopher P (Son of Client) published on 8 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Their carers are excellent, however, their emergency care is rubbish. Twice recently my mother needed attention in the evening and both times they had nobody who could attend. Their suggestion was that we should contact the district nurses even though we contacted them well before 9.45 pm, which they
told us was the latest time they could take a call for someone to attend.
Reply from Chris Bourke, Director at Heartfelt Care Yeovil and SherborneAs we have confirmed to you in writing, we do not, and have never agreed to provide an emergency service, but we have always helped at short notice if we can. Thank you for rating our care staff 5 stars. We note that your mother has now asked us for an evening visit each day to ensure she is comfortable for bedtime, which is being arranged.
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Review from Paul D (Son of Client) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers were very professional and took good care of Mum, despite meeting some resistance in the first few weeks from Mum. Mum did comment favourably about one staff member in particular. The carers always turned up for appointments - occasionally a bit late.
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Review from Helen C (Daughter-in-law of Client) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find Heartfelt Care Yeovil and Sherborne to be a very caring company. Fairly punctual in their visiting times and usually the carers go the extra mile with their care being very conscientious in looking after my mother-in-law.
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Review from S N (Daughter of Client) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very pleased with the support supplied by Heartfelt. Carers have mostly been very good and arrived on time. Maybe, an inexperienced carer could please read the care plan and not listen to the client who has memory problems. I would like to sincerely thank the carers who during covid have carried
out their duties without fail. Also, the management for making sure a carer has always been available during these difficult times.
Reply from Chris Bourke, Strategy Manager at Heartfelt Care Yeovil and SherborneThank you for your kind comments, much appreciated. With your Mother being that bit further out from our usual coverage it is a shame we have to charge a little bit more for mileage.
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Review from David A (Son of Client) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With my elderly father living at home on his own, I think the biggest risk is falling over, this happened again recently and previously, the Heartfelt carer was first on the scene to help my father. Taking responsibility for the situation and knowing exactly what to do. The daily care provided by Heartfelt
enables my father to continue living in his familiar surroundings, confident that he has exactly the support he needs.
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Review from Helen C (Friend of Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heartfelt Care have been absolutely brilliant in the care they have given. We have found them to be 100% reliable, totally professional and cannot fault them in anyway.
Would highly recommend.
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Review from M H (Grandson of Client) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were brilliant and very caring. Office staff very helpful too.
Reply from Chris Bourke, Strategy Manager at Heartfelt Care Yeovil and SherborneThank you for the review, much appreciated by all the team.
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Review from H L (Daughter of Client) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been receiving support from Heartfelt Care for 6-months. I cannot fault their care, professionalism and overall attitude to "go the extra mile". Sincerely thank you for all you do.
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Review from S W (Daughter of Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the few weeks that the Heartfelt Care team looked after Dad, the care and attention given was amazing. They would always ask Dad if it was ok to wash and dress him or ask what he would like to eat, so he felt he still had control. The team would have a laugh and banter with him; which he enjoyed.
The team were also a big support to all of us as a family in Dad's last days. It was very reassuring for us that he was having the best care in his own home.
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Review from J S (Daughter of Client) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very 'can do' and caring ethos exists with this company. All requests are cheerfully undertaken and generally care is above and beyond what might be expected. Their services have enabled my mother to remain in her home for as long as possible. Administration is also of a high professional standard.
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Review from Patricia P (Client) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was treated with dignity and a welcoming smile and politeness. They all helped me feel a lot better and very clean and looked forward to their visit.
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Review from Tracey T (Daughter of Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad and indeed our whole family were treated with the utmost care, dignity and understanding at all times. Nothing was too much trouble and our own wishes were always adhered to. The carers were as punctual as possible, always kind and compassionate and treated my dad and his home with total respect.
Their impact at a most difficult time was invaluable to dad and our family. Thank you!
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Review from N C (Son of Client) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to Heartfelt Care, my mother was able to live independently in her own home for many more months than would otherwise had been the case. They handled various panics, as well as the routine tasks with skill and care. They have my thanks and gratitude and mum's too.
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Review from S M (Client) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been one of pleasure. Every carer was most thoughtful and such a help when I was useless after my operation. Nothing was too much for them they had to sleep the night for the first fortnight which I taught some of them how to light a fire! Most cheerful and bright at all times. Although
I don't need the help now I miss them coming in every morning.
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Review from E B (Daughter of Client) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heartfelt Care cared for my parents whilst they lived at home. My dad had dementia and my mum has Parkinson's Disease. The kindness shown by the carers and the understanding from the manager was amazing. The hour a day they spent at home each day meant that dad could stay at home as long as possible
before moving into full-time care and meant that mum could spend those precious months with him supported by people who she trusted.
It's very hard accepting help and allowing people to share your home and family. Heartfelt Care made it much easier.
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Review from L S (Friend of Client) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely impressed by the care received by Heartfelt care. All the staff seem to really care about what they are doing. Like many elderly people, my friend gets lonely and the staff at Heartfelt always make time to have a chat with her. They seem willing to go the extra mile. We would not hesitate
to recommend them.
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Review from S B (Friend of Client) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy to help and accommodate our ever-changing situation. Feel confident that if we have a problem or something hasn't been done as we would like, that they will take it onboard and work with us to change it.
Mum has become very fond of some of the regular Carers, which has helped her wellbeing.
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Review from Linda M (Wife of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my instructions were carried out to the letter. No problems were met and my husband was very happy with everything, as was I.
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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Heartfelt Care Yeovil and Sherborne is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Heartfelt Care Yeovil and Sherborne is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Heartfelt Care Yeovil and Sherborne is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heartfelt Care Yeovil and Sherborne

How many Carers does Heartfelt Care Yeovil and Sherborne employ?

Heartfelt Care Yeovil and Sherborne employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heartfelt Care Yeovil and Sherborne to verify any information. View our terms and conditions. Heartfelt Care Yeovil and Sherborne has an Basic Service - more info.