Heartfelt Care Yeovil and Sherborne

11 -12 High Street, Yeovil BA20 1RG
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8.0 26 Reviews
  • Heartfelt Care Yeovil and Sherborne, Yeovil
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Care Provided by Heartfelt Care Yeovil and Sherborne

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Heartfelt Care Yeovil and Sherborne Ltd
  • Privately Owned

Person in Charge

  • Dominic Cole (Director)
Are you the Owner/Manager of Heartfelt Care Yeovil and Sherborne? View your Advertising Options

Heartfelt Care Yeovil and Sherborne Reviews (26)

8.0

Heartfelt Care Yeovil and Sherborne has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Heartfelt Care Yeovil and Sherborne has 26 reviews.

Overall Experience
  • 21
  • 4
  • 0
  • 0
  • 1
Date Published
  • 26
  • 1
  • 1
  • 1
  • 25
Reviewer Connection to Heartfelt Care Yeovil and Sherborne
  • 9
  • 5
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Rachel P (Daughter of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely happy with the care provided for my mother by Heartfelt Care. The carers were very friendly and willing to do things as we wanted. Back in the office they were very helpful and did their utmost to give us carers at the times we wanted and were always willing to answer any queries. I
would certainly recommend Heartfelt Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anthony V (Brother-in-law of Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's brother was diagnosed with Alzheimer's disease four years ago and we have jointly attempted to support him. We employed a support service because we live 140 miles away but felt we were nuisances impeding their work. Moving to Heartfelt Care changes that and now they operate superbly in cooperation
with us. We wish we'd known about them four years ago
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ken C (Son-in-law of Client) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, consistent, professional service. All carers excellent and good value.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela B (Daughter of Client) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Morning care - All new for carers but extremely happy with everything done and the two carers.
Lunchtime - Everything going well except for some timing issues and please remember, no new carers without a first visit with one of the regulars.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Philip D (Son of Client) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heartfelt Care were faced with a very challenging client in my father. Nevertheless, they demonstrated considerable adaptability and resourcefulness whilst developing good working relationships with both my father and other agencies and stakeholders. They were extremely caring and professional at all
times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R P (Client) assisted by family/friend published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the review period, I was attended by various carers who treated my requirements with dignity and professional expertise.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Heartfelt Care Yeovil and Sherborne is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Heartfelt Care Yeovil and Sherborne is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Heartfelt Care Yeovil and Sherborne is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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