Care Nexus

I find all of the carers that cone to me are excellent in all ways. They always do the very best for my care.my only thoughts is if the office could care when they know a carer has been held up. The standard of the company is of high quailty

At first the transition was a little problematic due the mental health issues & demands of client, but after much liaising with Kare Plus all is almost perfect, the carers are efficient & understanding of the mental health issues but, they are friendly kind & respectful. I hope to continue using them.

One staff member in particular has been wonderful, she always makes sure my mother in law has had something to eat and drink and stays for a chat to make her comfortable whether we're here or not. Best of the ladies we have visit.

London Kare Plus, avoid at all costs! They have no idea what person centred care is. Your loved one is just a £ sign to them. Carers are paid minimum wage, are not experienced and given impossible travel schedules. They also don't get paid for travel. This company is only about money and no local authority should give them hospital discharge contracts. Missed medication, three times in 5 days. Medication not on company app for carers after 7 days. Some Carers do not or cannot read simple instructions. Lacking communication and common sense. Wet clothes left in washing machine - family not notified. Office Coordinators don't take complaints seriously and are bordering on rude when things are flagged. Horrendous experience every day so far since care started on 6/2/25.

Carers have varying levels of ability and English. Some would like to rush off as soon as they can while others are prepared to look for how they could help.

My main two carers are faultless.

My main carer is great. We now have a good routine and I feel that she cares about helping me. She is always thorough and does not rush me. She pre-empts my needs, so I never have to ask her to do anything. If she sees that the bin or recycling needs emptying, she will do it. She cleans down my work surfaces and sink area when she's washed up after making breakfast or after dinner. I miss her on her days off, because my Monday morning help is rushed and nothing is cleaned up afterwards. The carer is usually in and out within 10 minutes.

My mother who is 88 years old has vascular dementia. Our carers Trupti and Sandeep show so much care, affection and consideration for my mother. We would struggle without their help and support and kindness.