Care Nexus Limited is a trusted domiciliary care provider delivering high-quality, person-centred care services across Redbridge, Waltham Forest, Epping Forest and surrounding areas.
As a commissioned Local Authority care provider, Care Nexus works in partnership with Redbridge Council, Waltham Forest Council and Epping Forest District Council to support individuals in living safely, independently and with dignity in their own homes. These partnerships reflect the confidence placed in Care Nexus to deliver...
Care Nexus Limited is a trusted domiciliary care provider delivering high-quality, person-centred care services across Redbridge, Waltham Forest, Epping Forest and surrounding areas.
As a commissioned Local Authority care provider, Care Nexus works in partnership with Redbridge Council, Waltham Forest Council and Epping Forest District Council to support individuals in living safely, independently and with dignity in their own homes. These partnerships reflect the confidence placed in Care Nexus to deliver reliable, compassionate and professional care services throughout the community.
A wide range of support is available, including personal care, companionship, dementia care, complex care, medication support, respite care, overnight care and end-of-life care. Every care plan is tailored to the individual's needs, preferences and outcomes, helping to promote independence, wellbeing and quality of life.
Care Nexus is committed to delivering care that is built on trust, consistency and meaningful relationships. Close collaboration with clients, families, healthcare professionals and local authority partners ensures that care remains responsive, safe and focused on achieving positive outcomes.
With a strong reputation for professionalism, compassion and quality, Care Nexus continues to support people across London and Essex to remain comfortable, independent and connected to their communities while receiving the care they need in the place they call home.
Care Provided by Care Nexus
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£25 - £35
Weekly Live-in Care
£1,450 - £1,550
Fees are individually assessed based on each person’s care needs, level of support required, and frequency of visits. We provide clear and transparent pricing following a free, no-obligation care assessment.
The price(s) shown are provided by the agency. Contact Care Nexus for full pricing details and T&Cs.
Review from Patricia R (Client / Service User) published on 28 March 2025 Submitted via Website•
Overall Experience
I find all of the carers that cone to me are excellent in all ways. They always do the very best for my care.my only thoughts is if the office could care when they know a carer has been held up. The standard of the company is of high quailty
I find all of the carers that cone to me are excellent in all ways. They always do the very best for my care.my only thoughts is if the office could care when they know a carer has been held up. The standard of the company is of high quailty
↩Reply from Rakib Karim, HR Manager at Care Nexus
Thank you for your kind words and valuable feedback. We're delighted to hear that your mother's regular carers provide excellent care and support, making a positive impact on her well-being.We appreciate your honesty regarding past communication challenges and are continuously working to improve...
Thank you for your kind words and valuable feedback. We're delighted to hear that your mother's regular carers provide excellent care and support, making a positive impact on her well-being.We appreciate your honesty regarding past communication challenges and are continuously working to improve our service. It's great to know your recent experiences have been more positive.Your trust means a lot to us, and we remain committed to providing the best care possible. Please don't hesitate to reach out if we can support you further.Best regards,Kare Plus Redbridge Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Colleen M (Mother of Client) published on 11 March 2025 Submitted via Website•
Overall Experience
At first the transition was a little problematic due the mental health issues & demands of client, but after much liaising with Kare Plus all is almost perfect, the carers are efficient & understanding of the mental health issues but, they are friendly kind & respectful. I hope to continue using...
At first the transition was a little problematic due the mental health issues & demands of client, but after much liaising with Kare Plus all is almost perfect, the carers are efficient & understanding of the mental health issues but, they are friendly kind & respectful. I hope to continue using them.
↩Reply from Rakib Karim, HR Manager at Care Nexus
Thank you for your thoughtful review. We appreciate your patience and collaboration during the transition period, and we're delighted to hear that our carers have been able to provide the compassionate and respectful care your loved one deserves.Mental health support requires a tailored approach,...
Thank you for your thoughtful review. We appreciate your patience and collaboration during the transition period, and we're delighted to hear that our carers have been able to provide the compassionate and respectful care your loved one deserves.Mental health support requires a tailored approach, and we are committed to continuous improvement to ensure the highest level of care. It's wonderful to know that you are happy with our service, and we look forward to continuing to support you.Should you ever need anything, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carlos G (Son-in-law of Client) published on 11 March 2025 Submitted via Website•
Overall Experience
One staff member in particular has been wonderful, she always makes sure my mother in law has had something to eat and drink and stays for a chat to make her comfortable whether we're here or not. Best of the ladies we have visit.
One staff member in particular has been wonderful, she always makes sure my mother in law has had something to eat and drink and stays for a chat to make her comfortable whether we're here or not. Best of the ladies we have visit.
↩Reply from Rakib Karim, HR Manager at Care Nexus
Thank you for taking the time to share your feedback. We truly appreciate your honesty and are pleased to hear that, despite initial challenges, you have found our carers to be efficient, understanding, and respectful in meeting your loved one's needs.At Kare Plus Redbridge, we are committed to...
Thank you for taking the time to share your feedback. We truly appreciate your honesty and are pleased to hear that, despite initial challenges, you have found our carers to be efficient, understanding, and respectful in meeting your loved one's needs.At Kare Plus Redbridge, we are committed to providing compassionate and high-quality care, and we value open communication to ensure the best possible experience for our clients and their families. We are delighted that things have now improved, and we remain dedicated to supporting you and your loved one.Please do not hesitate to reach out if there is anything further we can do to enhance your experience. We look forward to continuing to provide the care and support you deserve.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kristy Y (Daughter of Client) published on 21 February 2025 Submitted via Website•
Overall Experience
London Kare Plus, avoid at all costs! They have no idea what person centred care is. Your loved one is just a £ sign to them. Carers are paid minimum wage, are not experienced and given impossible travel schedules. They also don't get paid for travel. This company is only about money and no local...
London Kare Plus, avoid at all costs! They have no idea what person centred care is. Your loved one is just a £ sign to them. Carers are paid minimum wage, are not experienced and given impossible travel schedules. They also don't get paid for travel. This company is only about money and no local authority should give them hospital discharge contracts. Missed medication, three times in 5 days. Medication not on company app for carers after 7 days. Some Carers do not or cannot read simple instructions. Lacking communication and common sense. Wet clothes left in washing machine - family not notified. Office Coordinators don't take complaints seriously and are bordering on rude when things are flagged. Horrendous experience every day so far since care started on 6/2/25.
↩Reply from Rakib Karim, HR Manager at Care Nexus
Dear Kristy Y, we are sorry to hear your concerns and take all feedback seriously. However, we firmly refute the claim that our carers are paid minimum wage and lack experience. They receive well above the National Minimum Wage and undergo comprehensive training to ensure high-quality care. We also...
Dear Kristy Y, we are sorry to hear your concerns and take all feedback seriously. However, we firmly refute the claim that our carers are paid minimum wage and lack experience. They receive well above the National Minimum Wage and undergo comprehensive training to ensure high-quality care. We also refute the claim regarding impossible travel schedules or lack of travel compensation-our carers have manageable workloads and receive appropriate allowances. Kare Plus Redbridge has provided person-centred care in the community for over 12 years, committed to client well-being. While the start of care can come with adjustments, our trained team works diligently to provide safe, compassionate support. We always address concerns professionally and encourage open communication. Please feel free to reach out directly so we can work towards a positive resolution about the service you received. Rakib Karim HR Manager Kare Plus, Redbridge
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C S (Client / Service User) published on 10 December 2024 Submitted via Postal Card•
Overall Experience
I've left the management section blank because I've had no contact with management. Also, value for money is excellent because I'm not paying.
Carers have varying levels of ability and English. Some would like to rush off as soon as they can while others are prepared to look for how they could...
I've left the management section blank because I've had no contact with management. Also, value for money is excellent because I'm not paying.
Carers have varying levels of ability and English. Some would like to rush off as soon as they can while others are prepared to look for how they could help.
Staff
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
Review from Lionel S (Client / Service User) published on 10 December 2024 Submitted via Postal Card•
Overall Experience
My main male carer is 100%, some of the others need additional work in PPE e.g. changing gloves before preparing my food; one incident dripped my tablets, picked them up, and blew on them! Not staying the correct amount of time.
My main two carers are faultless.
My main male carer is 100%, some of the others need additional work in PPE e.g. changing gloves before preparing my food; one incident dripped my tablets, picked them up, and blew on them! Not staying the correct amount of time.
My main two carers are faultless.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A R (Client / Service User) published on 18 November 2024 Submitted via Website•
Overall Experience
My experience with Kare Plus as a whole has been very negative. There is little to no communication in the office. In the beginning, I was getting a different carer twice a day, every day. It was very hard to build a routine as you had to always explain to the new carer, what you need help with. It...
My experience with Kare Plus as a whole has been very negative. There is little to no communication in the office. In the beginning, I was getting a different carer twice a day, every day. It was very hard to build a routine as you had to always explain to the new carer, what you need help with. It did not seem to be explained before they arrived.
My main carer is great. We now have a good routine and I feel that she cares about helping me. She is always thorough and does not rush me. She pre-empts my needs, so I never have to ask her to do anything. If she sees that the bin or recycling needs emptying, she will do it. She cleans down my work surfaces and sink area when she's washed up after making breakfast or after dinner. I miss her on her days off, because my Monday morning help is rushed and nothing is cleaned up afterwards. The carer is usually in and out within 10 minutes.
↩Reply from Rakib Karim, HR Manager at Care Nexus
Thank you for sharing your experience with Kare Plus Redbridge. We regret the initial challenges you faced with communication and continuity of care. Providing consistent, high-quality service is our priority, and we apologise for any inconvenience caused. We're delighted to hear your main carer...
Thank you for sharing your experience with Kare Plus Redbridge. We regret the initial challenges you faced with communication and continuity of care. Providing consistent, high-quality service is our priority, and we apologise for any inconvenience caused. We're delighted to hear your main carer has made such a positive impact, and we'll ensure her dedication is recognised. However, we're concerned about your experience on her days off and during Monday morning care. We are addressing this to ensure all carers deliver the same high standard of service. Your feedback about communication in the office is also noted, and we are reviewing our processes to make improvements. Please don't hesitate to contact us at our office number to discuss this further. Thank you for your valuable feedback. We're committed to improving and ensuring your satisfaction. Kind regards, Kare Plus Redbridge Customer Care Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol F (Mother of Client) published on 18 October 2024 Submitted via Website•
Overall Experience
My mother who is 88 years old has vascular dementia. Our carers Trupti and Sandeep show so much care, affection and consideration for my mother. We would struggle without their help and support and kindness.
My mother who is 88 years old has vascular dementia. Our carers Trupti and Sandeep show so much care, affection and consideration for my mother. We would struggle without their help and support and kindness.
↩Reply from Rakib Karim, HR Manager at Care Nexus
Dear Carol, Thank you so much for taking the time to share your positive experience with Kare Plus Redbridge. We are truly touched by your kind words about the care and support that the carers provide to your mother. It means a great deal to us to know that their compassion and dedication are...
Dear Carol, Thank you so much for taking the time to share your positive experience with Kare Plus Redbridge. We are truly touched by your kind words about the care and support that the carers provide to your mother. It means a great deal to us to know that their compassion and dedication are making such a difference. At Kare Plus, we pride ourselves on delivering the highest standard of care, ensuring that each individual is treated with dignity, respect, and empathy. We understand how important it is for families to feel supported, and we are delighted that our team has been able to offer this level of care to your mother. Your feedback is invaluable and will be shared with the carers, who will undoubtedly be motivated by your recognition of their hard work and kindness. Thank you once again for choosing Kare Plus Redbridge and for placing your trust in us. Warm regards, Kare Plus Redbridge.
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Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Care Nexus.
Accreditations
There are no accreditations posted yet for Care Nexus.
Meet the Team (1)
Depa SahaJob Title Compliance OfficerJoined 2021
Recruitment Consultant
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