Zinnia Care Ltd - Hemel Hempstead

My dad receives care from this company and how he is treated is absolutely disgraceful! The company says that they provide person-centred care and with the lack of training the staff have, it would surprise me if they knew what person-centred care was. How they neglect vulnerable people that require help and support is sickening and distressing to witness. On multiple occasions, we have had to complain about the type of care my dad is currently receiving, due to carers coming in to “provide” care and falling asleep on the sofa or leaving him without dinner because they “didn’t have time”. It is absolutely disgusting and no individual should be treated like this.

Only given 1 star in order to be able to do a review. Our first experience of having carers in our home. I was caring for another dying relative at the time so needed their help with my frail father who required support with all aspects. Dismissed after 3 months as neglectful and night sitters repeatedly fell asleep resulting in falls. Now we have good care with another company I look back now at the horrific video footage of care given by this organisation and cannot believe they have not been stopped trading. Left with legs hanging over bed barrier while carer on phone! Hindsight. Avoid avoid. Look at reviews. Demand good care. Don’t settle because you are new to using carers. There are proper carers out there.

The carers are doing a good job looking after me, I can't find any fault with them.

I am extremely happy with the service I'm getting. The carers are really nice and can't do enough for you.

Great service. The carers are great.

They are very helpful and I need them.

My carers are very good.

My carers are very lovely and kind to me.

The carers are very pleasant and kind to my husband which I am pleased with.

All the people who have come into my home to attend to my daughter have been very efficient, pleasant and understanding of her disabilities and needs also helpful to myself. They are always polite and cheerful and do all that is possible for my daughter's needs to keep her happy and contented. In the two years they have been attending my daughter, there has never been need for any complaint in their work or attitude to both her and myself.

The Carers are very competent, friendly and pleasant. They take care and are always mindful of what they are doing. Nothing is too much trouble.