Bluebird Care (Gateshead)

Unit 21, Team Valley Business Centre, Gateshead NE11 0QH

Bluebird Care (Gateshead)
Bluebird Care (Gateshead)
Bluebird Care (Gateshead)

Bluebird Care (Gateshead) delivers homecare and support services in Gateshead and surrounding areas.

Bluebird Care UK opened in 2004 as a family business and now makes around 20,000 visits to the people it cares for every day.

It delivers care services in the way its customers want in the comfort of their homes. Its motto is to deliver the same standard of care that staff would expect for their own families.

The care offered could be anything from a 30 minute visit to 24 hour live-in-care.

Those needing short term help after an illness or respite care, because their usual carer is away, can benefit from the service offered by Bluebird Care.

Sensitive domiciliary care support is given to help people live with dementia.
   
The agency visits clients in Gatesahead, Kibblesworth, Blaydon, Ryton, Rowlands Gill, Dunston, Wickham, Felling, Low Fell, Birtley and Sunniside.

Group : Bluebird Care

Person in charge: Katheryn Ranson (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 9

Staff Languages (other than English): Italian

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Bluebird Care (Gateshead): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Bluebird Care (Gateshead) has a Review Score of 9.9 (9.907)

The Review Score of 9.9 (maximum of 10) for Bluebird Care (Gateshead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Gateshead) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.907 for Bluebird Care (Gateshead) is calculated as follows: ( (51 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Gateshead) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Gateshead)?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Gateshead)

  • Client / Service User
    6
  • Daughter of Client/Service User
    1
  • Mother of Client/Service User
    1
  • Wife of Client/Service User
    1

I have had Bluebird Carers in each morning for a month for general help. All carers have been very kind and helpful. I have found their emotional care as effective as personal care. I have looked forward to their visits.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Happy to have help with my son, they are great.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have two wonderful carers.
Since the beginning of my care, I have improved amazingly.
Because of my physical disabilities I have gained in fitness and confidence.
I know I can never dispense with care as my injuries etc are permanent.
I am more than happy with the company and service.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

The carers are friendly, efficient and arrive on time.
They take an interest in the client and his needs.
Extra support is offered if required, such as staying with the client if the family or carer needs to get out.
One carer volunteered to collect a prescription which was not available via the usual pharmacy delivery service (hospital pharmacy only).
They also show concern for the well-being of the family carer.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Bluebird is consistent and reliable in caring for our mum. They have been remarkably flexible and very responsive to our mum's needs. Her needs have changed quite quickly and Bluebird has quickly adapted their care plan. The manager and the carers listen and act with kindness and respect both to our mum and to us, her daughters. The management is approachable, friendly and makes communication easy. The carers are kind, cheerful, helpful and make sure they maintain our mother's dignity. I have confidence that Bluebird sees our mum as the individual she is and I trust them to look after her well.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very very pleased with the standard of care from Bluebird Care Gateshead. I am treated with respect and the care is of an excellent standard.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My girls are great and do everything for me without me even having to ask. Having them means I can stay at home and be happy. I don't know what I would do without them. The manager is very good and comes to see me often.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have just honestly said it's one of the best decisions I have made as all the girls are really kind and helpful and so easy to get on with. My previous care agency were so disorganised and picky, my carers were very demanding and unpleasant.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have a hip replacement but live on my own, so needed temporary help with basic jobs. Luckily I found Bluebird Care, Gateshead. The carers have been excellent. They were punctual, gave me my full allocated time, cheerfully did all I asked them, were encouraging in helping me progress, kind and, very importantly, they were friendly. Having decided that I can now cope on my own I really miss their visits.

How likely would you be to recommend Bluebird Care (Gateshead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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