Bluebird Care Gateshead

Ground Floor, 1 Boston House, Fifth Avenue Business Park, Gateshead NE11 0HF
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Top 20 award
9.9 53 Reviews
  • Bluebird Care Gateshead, Gateshead
Bluebird Care Gateshead is passionate about keeping their customers safe, secure and happy in their own homes.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care’s team offer a wide range of services from live-in care to care visits to include prescription and shopping collection, companionship and social outings. Bluebird Care Gateshead delivers homecare and support services in Gateshead and surrounding areas including Gateshead, Felling, Low Fell, Dunston, Wickham, Blaydon, Ryton, Rowlands Gill, Sunniside and Birtley.

The service has been built around a passion to deliver high-quality care and an unprecedented level of service and Bluebird Care Gateshead was awarded an 'outstanding' in Care at it's last CQC inspection (March 2019).

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Katheryn Haswell (Director)

Bluebird Care Gateshead Reviews (53)

Total of 53, showing 41-53
9.9

Bluebird Care Gateshead has a Review Score of 9.9 (9.927) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Gateshead has 53 reviews.

Overall Experience

  • 50
  • 3
  • 0
  • 0
  • 0

Date Published

53
6
6
14
39

Review from Barbara W (Daughter of Client) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Currently, carers get my mother out of bed and put her back to bed in the evening. All the girls are very smart, polite and extremely helpful. My mother does not like being showered but the girls manage to get her into the shower every other day, which is what we asked for. My mother has a very good
sense of humour which the girls make the most of each day so that by the time they have her downstairs, she is in a good frame of mind. They are very good at picking up any problems mam has, such as a possible water infection, which I can act on before things become worse. After having a bad experience with a previous care company, my dad particularly was worried about having someone else come into the home, but we did not need to have worried, the difference in the atmosphere in the home is so much better. Previous carers wanted to get in and out as fast as possible but Bluebird girls take as long as mam needs, which is very variable due to her many health problems.

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Review from Kathryn C (Daughter of Client) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are conscientious, caring and pleasant. They are reliable and take the time to talk to my mam as they do her meds etc, as an equal. They all wear their uniform and ID badges. If I have had to tell them about any changes to my mams routine, they are helpful and do their best to make my mam have
the best care possible.

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Review from Gillian T (Daughter of Client) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleased we took the difficult decision to have support for my parents at home. My mother suffers from dementia and needed assistance with personal care and routine activities. My parents were reluctant to have strangers in their home and needed convincing. Bluebird Care Gateshead's staff have
been exceptional from the off and put my parents at ease. My mother enjoys the carers' visits and her spirits are lifted. My father is relieved of some of the stress of caring in circumstances of deteriorating mental and physical health. My mother can stay in her home longer with Bluebird Care's service. A huge thank you to all involved at Bluebird Care.

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Review from Elizabeth R (Daughter of Client) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank Bluebird Care for looking after my mother in her last few months. Well done and greatly appreciated.

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Review from E G (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, always on time and we have a laugh.

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Review from Edith H (Client) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Bluebird Carers in each morning for a month for general help. All carers have been very kind and helpful. I have found their emotional care as effective as personal care. I have looked forward to their visits.

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Review from Mara G (Mother of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to have help with my son, they are great.

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Review from E R (Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two wonderful carers.
Since the beginning of my care, I have improved amazingly.
Because of my physical disabilities I have gained in fitness and confidence.
I know I can never dispense with care as my injuries etc are permanent.
I am more than happy with the company and service.

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Review from S F (Wife of Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, efficient and arrive on time.
They take an interest in the client and his needs.
Extra support is offered if required, such as staying with the client if the family or carer needs to get out.
One carer volunteered to collect a prescription which was not available via the
usual pharmacy delivery service (hospital pharmacy only).
They also show concern for the well-being of the family carer.

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Review from Liz M (Daughter of Client) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is consistent and reliable in caring for our mum. They have been remarkably flexible and very responsive to our mum's needs. Her needs have changed quite quickly and Bluebird has quickly adapted their care plan. The manager and the carers listen and act with kindness and respect both to our
mum and to us, her daughters. The management is approachable, friendly and makes communication easy. The carers are kind, cheerful, helpful and make sure they maintain our mother's dignity. I have confidence that Bluebird sees our mum as the individual she is and I trust them to look after her well.

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Review from Mary T (Client) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My girls are great and do everything for me without me even having to ask. Having them means I can stay at home and be happy. I don't know what I would do without them. The manager is very good and comes to see me often.

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Review from Lynne M (Client) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very pleased with the standard of care from Bluebird Care Gateshead. I am treated with respect and the care is of an excellent standard.

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Review from H T (Client) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just honestly said it's one of the best decisions I have made as all the girls are really kind and helpful and so easy to get on with. My previous care agency were so disorganised and picky, my carers were very demanding and unpleasant.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Bluebird Care Gateshead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Bluebird Care Gateshead is calculated as follows: ( (77 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gateshead is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (11)

Meet the Team (1)

Katheryn

Katheryn Haswell

Job Title: Director

Joined: 2015

Katheryn is very passionate about delivering an outstanding service to customers and ‘the quality of care that we would expect for our own families’ is the driving force behind her business. She is passionate about developing a successful business and a dedicated team of staff who will be proud to be part of Bluebird Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Gateshead to verify any information. View our terms and conditions. Bluebird Care Gateshead has an Enhanced Service - more info.