Bluebird Care Gateshead

Thank you to all the staff.

I know I can rely on the Bluebird staff who look after my mother to make decisions in her best interests. They gently encourage her to eat and drink appropriately. Whilst she may not always be keen to wash and shower as thoroughly as she always did, a kind encouragement helps to get these tasks completed. The detailed care notes give me the confidence to understand how much support she has received each visit irrespective of what I might be told on the phone. Perhaps most significantly if there are any health or medication worries that might arise I know a referral to a GP or pharmacy will be made and I will be informed immediately.

I can't praise Bluebird Care and the fabulous staff that look after my elderly aunty enough for what they do, they have been so diligent, compassionate and proactive in getting her the extra help she needs. Knowing that they are there every day when I can't be is a huge relief. They keep me informed and share their experience of similar situations with me so that I know what to expect. My aunties needs are complex, like any elderly person with dementia and seem to change rapidly but Bluebird Care has shown flexibility to respond, whatever happens. I have no doubt their lovely carers have enriched my aunties days, and she looks forward to her chats with them. I can't thank them enough.

Excellent as usual.

I cannot thank Bluebird enough for its compassion and attention to my aunt.

I'm very pleased with the care my Dad gets from Bluebird Care Gateshead. My Dad was initially very anxious about having carers but now he really looks forward to seeing them. Nothing seems too much trouble. Being able to check his care online is very useful for me as I live a long distance away from my Dad.

The excellent, very high standard of the carers has continued. I looked forward to the daily visits. Nothing, however small, was too much trouble for them. As I live on my own, I enjoyed our chats. They felt like my friends encouraging me to get better.

I can’t fault the care and support provided to my mam by Bluebird Gateshead. All of the carers and employees I’ve been in contact with have been extremely professional, supportive, patient and knowledgeable. I can’t praise them enough for their help and support during a very difficult time. I’d highly recommend them and thank them for their hard work and help.

We engaged the services of Bluebird Care in late December 2020 for my elderly mum who needs support as she has Alzheimer's. They stepped in at short notice and the transition process was very smooth. The carers are reliable, arriving on time and staying for the full duration of the visit. We don't live locally so have only been present for a couple of care visits; the carers seemed friendly, kind and caring. Mum seems happy with her carers and tells us she has "a good bunch of girls". The office seems to be well run, emails are answered promptly and the staff have a positive/happy to help attitude. They have been very accommodating, e.g. organising and taking her for COVID vaccine appointments. The online system is great, it allows me to read the carer's notes from each visit. The only slight negative is the pricing of the shorter duration (30 min) calls, it's quite a bit more than other companies/the council approved rate. However, overall we are happy with the service so far.

I am a mum of a 16 year old disabled and extremely challenging boy who is supported by Bluebird Care Gateshead. They came into our lives just before the lockdown in March 2020 and I must say I don't know where I would be without them. They are in constant touch with us and there service has been outstanding. They have stepped in at really short notice to help provide valuable support to our family when other services have let us down. They're very reliable as a company and my son loves his new carers. He has positive relationships with them and they have embraced learning all about him and his needs. The management and the girls in the office do a very good job at keeping routine and continuity in my son's life. I would highly recommend them as a care company.

I am very pleased with Bluebird Care and what they are doing for my chronically sick mother. I have found the level of support very good and the staff commitment to be excellent. Further, I have found the communication with management to be good and all necessary things explained and made clear. I will continue to advise my mother to use Bluebird Care services as I believe it is making a positive difference to her life at the moment.

My dad receives regular daily care from Bluebird Gateshead. My sister and I don’t live near to dad so it's extremely important to us that he receives the best support possible to enable him to live safely in his own home. During lockdown it was an especially worrying time, however, Bluebird were (and still are) amazing. We receive regular updates through Bluebird’s office and carers. Their carers are always patient, professional and most of all kind. The carers frequently go out of their way to help my dad and adapt to his needs when necessary and without instruction from us. This can include taking dad for a hair cut or maybe encouraging him to take a walk on a sunny day. I have no doubt that without Bluebird’s care my dad would be unable to safely live in his home.

The staff are professional and genuinely caring nothing is ever too much trouble.

Bluebird Care has provided support to my mum since August 2020. All the staff at Bluebird Care made the transition to having support in her home a positive experience. The girls who visit are always friendly and professional making sure she is up and sorted in the morning. Communication with the management staff is excellent. They are always just a phone call away any time of the day. My mum and I would highly recommend this service provider.

I have been a member of Bluebird Care Gateshead since 20-11-2020. I have a lady who comes once a week to assist me to have a bath and hair wash one week and the next, a little domestic work in my home. I was impressed when I applied, by receptionists on the phone, also by the supervisor/manager. May I say the lady who assists me is most polite and ladylike. I use hearing aids and need glasses.

Everyone at Bluebird Care management, office staff and carers have consistently given the highest level of service. Carers often went "above and beyond" what was required and became part of the family without the exceptional level of care and support given my mum would never have been able to remain in her own home for an additional 2 years. We'll be forever grateful for what they've done for us all. Many many thanks.

My mother is very happy with the quality of care she receives from the girls at Bluebird Care. Nothing is too much trouble for them even if it's not on the care plan, the girls have always carried out her wishes. They are prompt, smart, happy and sympathetic at all times.

The carers are friendly but professional. They afford me all the dignity, respect and care I require and nothing seems to be a bother to them. I look forward to their visits - 5 a week - as they are sometimes my only visitors throughout the day. The carers are an invaluable help to me and I also appreciate the input of the management team.

Bluebird Care has made a great difference in my life. I can trust them in every way and they act in a really willing manner. A pleasant smile means a lot when you live alone.

My mother in law didn't want to have carers but we persuaded her to have them for a week while we were on holiday. After the week she immediately agreed to have them three days a week permanently. Office staff have been most helpful. The carers have made a good impression on my mother in law and she now seems happy to have their help.