Bluebird Care Gateshead

Ground Floor, 1 Boston House, Fifth Avenue Business Park, Gateshead NE11 0HF
Review Us
Top 20 award
9.9 53 Reviews
  • Bluebird Care Gateshead, Gateshead
Bluebird Care Gateshead is passionate about keeping their customers safe, secure and happy in their own homes.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care’s team offer a wide range of services from live-in care to care visits to include prescription and shopping collection, companionship and social outings. Bluebird Care Gateshead delivers homecare and support services in Gateshead and surrounding areas including Gateshead, Felling, Low Fell, Dunston, Wickham, Blaydon, Ryton, Rowlands Gill, Sunniside and Birtley.

The service has been built around a passion to deliver high-quality care and an unprecedented level of service and Bluebird Care Gateshead was awarded an 'outstanding' in Care at it's last CQC inspection (March 2019).
Show Bluebird Care Gateshead on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Katheryn Haswell (Director)

Bluebird Care Gateshead Reviews (53)

9.9

Bluebird Care Gateshead has a Review Score of 9.9 (9.927) out of 10, based on 14 reviews in the last 2 years.
Over all time Bluebird Care Gateshead has 53 reviews.

Overall Experience
  • 50
  • 3
  • 0
  • 0
  • 0
Date Published
  • 53
  • 6
  • 6
  • 14
  • 39
Reviewer Connection to Bluebird Care Gateshead
  • 19
  • 18
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 53, showing 21-40
Review from Christine C (Daughter of Client) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased with the care my Dad gets from Bluebird Care Gateshead. My Dad was initially very anxious about having carers but now he really looks forward to seeing them. Nothing seems too much trouble. Being able to check his care online is very useful for me as I live a long distance away from
my Dad.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann K (Client) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 2015, I needed the help of Bluebird Care. When I was in need of assistance again, I had no hesitation in calling them.
The excellent, very high standard of the carers has continued. I looked forward to the daily visits. Nothing, however small, was too much trouble for them. As I live on my own,
I enjoyed our chats. They felt like my friends encouraging me to get better.
Reply from Rebekah Grievson, Quality and Compliance Officer at Bluebird Care Gateshead

Thank you, Ann, for such a lovely review. We are thrilled that you chose to return to Bluebird Care Gateshead for support with your recovery. We take pride in our commitment to provide and maintain high professional standards, which I am pleased you have been able to experience first-hand.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire A (Daughter of Client) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the care and support provided to my mam by Bluebird Gateshead. All of the carers and employees I’ve been in contact with have been extremely professional, supportive, patient and knowledgeable. I can’t praise them enough for their help and support during a very difficult time. I’d highly
recommend them and thank them for their hard work and help.
Reply from Rebekah Grievson, Quality and Compliance Officer at Bluebird Care Gateshead

Thank you Claire for such a lovely review. It has been an honour to have been able to support your mum to remain at home through such a difficult time.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michelle F (Daughter of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We engaged the services of Bluebird Care in late December 2020 for my elderly mum who needs support as she has Alzheimer's. They stepped in at short notice and the transition process was very smooth. The carers are reliable, arriving on time and staying for the full duration of the visit. We don't live
locally so have only been present for a couple of care visits; the carers seemed friendly, kind and caring. Mum seems happy with her carers and tells us she has "a good bunch of girls". The office seems to be well run, emails are answered promptly and the staff have a positive/happy to help attitude. They have been very accommodating, e.g. organising and taking her for COVID vaccine appointments. The online system is great, it allows me to read the carer's notes from each visit. The only slight negative is the pricing of the shorter duration (30 min) calls, it's quite a bit more than other companies/the council approved rate. However, overall we are happy with the service so far.
Reply from Rebekah Grievson, Quality and Compliance Officer at Bluebird Care Gateshead

Thank you for your lovely review and for choosing us to support your mum. It is a privilege to be part of her life and to support her to remain in her own home. We are pleased your mum has built a good relationship with our care staff and that you have had a positive experience with our team. Our pricing is structured as we pay our staff the national living wage and shorter care visits mean that there is increased travel time/mileage for staff. We believe happy staff means happy customers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanne W (Mother of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a mum of a 16 year old disabled and extremely challenging boy who is supported by Bluebird Care Gateshead. They came into our lives just before the lockdown in March 2020 and I must say I don't know where I would be without them. They are in constant touch with us and there service has been outstanding.
They have stepped in at really short notice to help provide valuable support to our family when other services have let us down. They're very reliable as a company and my son loves his new carers. He has positive relationships with them and they have embraced learning all about him and his needs. The management and the girls in the office do a very good job at keeping routine and continuity in my son's life. I would highly recommend them as a care company.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for a lovely review. We are delighted to hear that we are making a difference and that your son has built up such positive relationships with his care and support team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert M (Son of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very pleased with Bluebird Care and what they are doing for my chronically sick mother. I have found the level of support very good and the staff commitment to be excellent. Further, I have found the communication with management to be good and all necessary things explained and made clear. I will
continue to advise my mother to use Bluebird Care services as I believe it is making a positive difference to her life at the moment.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for such a lovely review. We are delighted to hear that your mother is really benefiting from our care and support and that you have such confidence in the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire (Daughter of Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad receives regular daily care from Bluebird Gateshead. My sister and I don’t live near to dad so it's extremely important to us that he receives the best support possible to enable him to live safely in his own home. During lockdown it was an especially worrying time, however, Bluebird were (and
still are) amazing. We receive regular updates through Bluebird’s office and carers. Their carers are always patient, professional and most of all kind. The carers frequently go out of their way to help my dad and adapt to his needs when necessary and without instruction from us. This can include taking dad for a hair cut or maybe encouraging him to take a walk on a sunny day. I have no doubt that without Bluebird’s care my dad would be unable to safely live in his home.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

It is an absolute privilege to support your father to remain living safely at home. I know how fond of him his care team is and I will pass on the lovely feedback to them.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela S (Daughter of Client) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Gateshead provide excellent care with a very reliable service. They keep me very well informed of how my mother is both physically and socially. Due to their excellent service, it allows my mother to remain in her own home in consultation with various health care professionals, Bluebird
care appears to be highly regarded.
The staff are professional and genuinely caring nothing is ever too much trouble.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for leaving us such a lovely review. It is an absolute pleasure to be able to support your mum to live independently at home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Deb G (Daughter of Client) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has provided support to my mum since August 2020. All the staff at Bluebird Care made the transition to having support in her home a positive experience. The girls who visit are always friendly and professional making sure she is up and sorted in the morning. Communication with the
management staff is excellent. They are always just a phone call away any time of the day. My mum and I would highly recommend this service provider.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

We are delighted to hear that your mum is having such a positive experience. We will make sure that your lovely feedback is passed on to her team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from O H (Client) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a member of Bluebird Care Gateshead since 20-11-2020. I have a lady who comes once a week to assist me to have a bath and hair wash one week and the next, a little domestic work in my home. I was impressed when I applied, by receptionists on the phone, also by the supervisor/manager. May
I say the lady who assists me is most polite and ladylike. I use hearing aids and need glasses.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for your review. We are delighted to hear that your experience dealing with the whole team has been a positive one and that you have a great relationship with your care assistant.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jen I (Daughter of Client) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Bluebird Care management, office staff and carers have consistently given the highest level of service. Carers often went "above and beyond" what was required and became part of the family without the exceptional level of care and support given my mum would never have been able to remain
in her own home for an additional 2 years. We'll be forever grateful for what they've done for us all. Many many thanks.
Reply from Katheryn Haswell at Bluebird Care Gateshead

It has been an absolute pleasure to be part of your mum's life and she will be a huge miss to everyone in the team. We wish her every happiness in her new home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Neil S (Son of Client) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy with the quality of care she receives from the girls at Bluebird Care. Nothing is too much trouble for them even if it's not on the care plan, the girls have always carried out her wishes. They are prompt, smart, happy and sympathetic at all times.
Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you very much for your review, we will pass your lovely comments on to your mum's team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G J (Client) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly but professional. They afford me all the dignity, respect and care I require and nothing seems to be a bother to them. I look forward to their visits - 5 a week - as they are sometimes my only visitors throughout the day. The carers are an invaluable help to me and I also appreciate
the input of the management team.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

We are delighted to hear that our team is providing a valuable and caring service. Thank you for letting us be a part of your daily life. We will pass on your comments to our staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B N (Client) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has made a great difference in my life. I can trust them in every way and they act in a really willing manner. A pleasant smile means a lot when you live alone.
Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for a lovely review, we are delighted to hear that you have trust in the team and they are making such a difference.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F J (Daughter-in-law of Client) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law didn't want to have carers but we persuaded her to have them for a week while we were on holiday. After the week she immediately agreed to have them three days a week permanently. Office staff have been most helpful. The carers have made a good impression on my mother in law and she
now seems happy to have their help.
Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for such a lovely review, we are pleased to hear that your mother in law has been able to build a trusting relationship with her team and feels confident to continue with the support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia W (Cousin of Client) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Gateshead is a first-class and well-run organisation. They have been helping my relative for a while now.
The manager and staff always listen, are accessible, polite, understanding, prompt and willing to help in whatever situation arises. My relative, who has a number of health issues, both
physical and mental, is always treated sympathetically by the friendly carers who combine sensitivity with efficiency.
Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for such a lovely review. We are delighted to receive your comments and will pass these on to the rest of the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael B (Nephew of Client) published on 2 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A small group of carers are providing an excellent personal care service for my aunt. They are always punctual and she is treated with respect and dignity. My aunt needs a great deal of help to remain safely living at home and the carers go above and beyond on occasions to ensure that the service they
are providing is meeting her needs. The Care Manager notifies me of any issues that may need to be addressed so that a positive outcome can be achieved.
Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for such a lovely review. We are pleased to hear that our team are delivering an excellent service. I shall pass your comments on to the team, I know they will be delighted to hear them!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Les B (Client) assisted by family/friend published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird have allocated 2 staff to provide care: one carer covers 4 afternoons and has been an absolute gem; she is friendly, efficient and very caring. She is well liked and we rely upon and trust her. Another carer only comes one afternoon but again is liked and trusted. One minor area for improvement
by Bluebird is communications - they should try harder to get in touch if there's any change to staffing.
Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for your lovely review. We do introduce all of our care assistants to customers in advance of them doing a call and I will pass your feedback on to our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David (Son of Client) published on 28 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care provider. Staff are very professional but also very friendly with an excellent sense of humour. The level of training is very good and staff are capable of dealing with whatever they encounter. They are willing to use their initiative, whilst staying within company policies.
They keep me well informed, contacting me if anything unusual has occurred, or been dealt with. They are not afraid to contact the GP or ambulance if they think it necessary.
All staff in the office and the catering staff have great personal and communication skills and customer service is excellent.
Very good value for money.
Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for such a lovely review. It is a privilege to support your mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine H (Client) published on 10 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Gateshead are really supportive if I have any queries about my care. My care package has worked well up to date and it's being increased as my needs have changed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Bluebird Care Gateshead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Bluebird Care Gateshead is calculated as follows: ( (77 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gateshead is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (1)

Katheryn

Katheryn Haswell

Job Title: Director Joined: 2015

Katheryn is very passionate about delivering an outstanding service to customers and ‘the quality of care that we would expect for our own families’ is the driving force behind her business. She is passionate about developing a successful business and a dedicated team of staff who will be proud to be part of Bluebird Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Gateshead to verify any information. View our terms and conditions. Bluebird Care Gateshead has an Enhanced Service - more info.