Alexandra's Community Care - Redruth

I do appreciate the staff all the time

Fantastic understanding staff. Very professional and empathetic. Tailors a service to the clients needs. Helps family members and takes the pressure off. Love the app which gives me updates.

Excellent care company who all really went above and beyond at a time when our family was in need. The carers are friendly, helpful and amazing at the service they provide to the clients. I Would recommend Alexandra's care company in a heart beat! Thank you so much for all you do to support your clients!

Friendly, kind carers. Efficient service. Lifesavers!

We hasten to suggest that you keep all your records on us on file, as we are unable to see into the future, it could be that we may once again require your valuable skills. Thank you all once again . We wish you all success for the future.

An emergency situated my needing immediate care for my disabled husband. This company responded with twice daily care immediately. Everyone who came was punctual and extremely competent. I can highly recommend this company and will definitely use them again if necessary.

Alexandra's Community Care have been caring for my dad for four years now. I cannot praise them enough, from the office team to the Carers on their daily visits. They treat my dad with care and compassion, chat and laugh together, all the time maintaining his dignity and desire to live independently. They give me some breathing space, as I know he is safe in their hands, for which I am so grateful.

The carers are doing exactly what they have been asked to do by taking it really slowly with Mum. Mum absolutely hates any form of help in her house or for herself but I feel that the team are slowly bringing her around to accepting small amounts of help so all credit to them. The whole team are amazing and go over and above the norm to help where help is needed.

I couldn't praise them enough for all they do .... nothing is too much trouble .

Usually the carers are on time and friendly.

Everyone is polite, clean, and tidy. Overall very pleased.

A most enjoyable visit enjoyed meeting some of your other clients. Your staff worked hard to ensure everyone enjoyed themselves.

We approached Alexandra's for holiday cover whilst staying in a different area. I was impressed from the outset with the agency's professionalism and communication. Once we arrived on holiday things weren't quite as disabled-friendly as advertised, but we were supported and helped to overcome the challenges and I couldn't have been happier with our choice. All staff are very polite and courteous, and I really don't have anything negative to report. Will definitely use it again.

As a family we will be forever grateful for the care, kindness and support shown to us all.

Provide care with dignity and adapt to given situations like extra care sessions. Always respond to questions and keep me updated on Mum's situation especially as I live so far away. Good mixture of staff who are multi-skilled and adaptable.

My mum is a very new client and so far we have been very impressed with the service provided. Mum has really liked all of the care assistants who have visited her and they have been both professional and so friendly, which is great! I live over 300 miles away from Mum so can only visit her a few times a year, so it is really good to know that she now has personal interaction every day and the online system is an excellent way for me to get a daily update on how she is getting on. Many thanks to the excellent Alexandra team!

We were so pleased with the professionalism of all the staff who came to care for our Mother. They were so kind to her, caring and compassionate. They ensured she was comfortable at all times and were even able to joke with her at times. She was always very grateful for their expert help and thanked them every time. The carers were very welcome and made an unbearable situation bearable. We were so grateful to them all for their cheerfulness and calm attitude to their work. It was a pleasure to have met them all and thank each and every one.

Completely happy with everything.

Very good service. No complaints about staff or the way they carry out their duties.

We initially used the care services of Alexandra’s in Redruth for our elderly Mum on an ad hoc basis alongside our private carers but came to rely on them more and more. I cannot rate them highly enough. All the staff have been so friendly, caring, respectful and generally lovely people; both the hands-on carers and in the office. We were given a weekly rota so we knew exactly who was coming and when. Generally, Mum saw the same faces so knew who was who, and more importantly, they knew her and her likes and dislikes. Alexandra’s have taken everything in their stride; Covid, lockdowns, staff shortages, medical emergencies, overnight stays, and eventually sadly the death of our Mum. Everything has been dealt with sensitively, professionally, and with total compassion for Mum and for us as a family. We thank you, Alexandra’s, for helping make a very difficult situation so much easier to deal with.