Alexandra's Community Care - Redruth

Upper Floor, Cardrew House, Cardrew Business Centre, Redruth TR15 1SP
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9.6 21 Reviews
  • Alexandra's Community Care - Redruth, Redruth
The Redruth office is one of the 6 offices in the Cornwall region covered by Westcountry Home Care and Alexandras Community Care opening in 2012 and quickly growing.

The Alexandras Community Care team offer expert, flexible care solutions to help people with additional needs remain at home and their services. The team provide care to clients in Camborne, Pool, Redruth and surrounding areas.

They offer flexible care packages with visit durations starting at 30 minutes up and ranging up to 24 hour care. This includes support with personal care such as dressing, washing and medication, to palliative care and dementia care. The office works extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.
The Redruth team has a real family feel and are passionate about fundraising for local charities. The efforts of the team were recognised in 2019 when they were shortlisted for ‘Team of the Year’ for the 2019 Care and Support awards.

They are kept fully trained on latest techniques and best practices with their in house trainer as well as other externally accredited sources and are all DBS checked.

With an ethos of “Our Team is Your Team”, the Redruth Alexandras Community Care team become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.
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Care Provided by Alexandra's Community Care - Redruth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1400

These prices are only a guideline, please contact Alexandra's Community Care - Redruth to find out the exact price for your requirements.

Contact Alexandra's Community Care - Redruth to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Alexandra's Community Care - Redruth to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nicola Rowe (Registered Manager)

Alexandra's Community Care - Redruth Reviews (21)

9.6

Alexandra's Community Care - Redruth has a Review Score of 9.6 (9.567) out of 10, based on 10 reviews in the last 2 years.
Over all time Alexandra's Community Care - Redruth has 21 reviews.

Overall Experience
  • 20
  • 1
  • 0
  • 0
  • 0
Date Published
  • 21
  • 1
  • 6
  • 10
  • 11
Reviewer Connection to Alexandra's Community Care - Redruth
  • 8
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 21, showing 21-21
Review from Karen H (Niece of Client) published on 29 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful for the care and support that was given to my beloved aunt in Carharrack who was taken from us far too soon. Being a Senior HCA in this industry, I am humbled by the support you gave her and seeing you all at her funeral today showed a genuine compassion and respect for such a wonderful
lady. Thank you x
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Alexandra's Community Care - Redruth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Alexandra's Community Care - Redruth is calculated as follows: ( (49 Excellents x 5) + (11 Goods x 4) ) ÷ 60 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alexandra's Community Care - Redruth is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Nicola

Nicola

Job Title: Registered Manager Joined: 2012

Registered Manager, Nicola Rowe, has recently returned to manage Redruth having started her career with Alexandras in 2012 as a carer.


Nicola progressed through the management levels becoming Deputy Manager of Redruth for 3 years before ultimately becoming manager of Truro.


Having taken a career break, Nicola has now returned to the Reduth team and is fully supported in Redruth by a great team of Team Leaders, Carers and Admin staff.

Heidi

Heidi

Job Title: Deputy Manager Joined: 2023

I joined Alexandra's back in 2015 when my first daughter was only 2 months old.


I decided to have a new start at a hospital using previous skills I had gained many years ago. I then saw an advert for an office admin (maternity cover) in Redruth where I originally started my caring career and decided to apply. I got the job and re-joined as the Redruth office admin!


The job for Deputy Manager then opened up and I applied as thought I would make a good Deputy Manager from the work I had already produced. I found out I got the Deputy Manager's job and was over the moon! I'm excited to see what new experiences this job will bring me.

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