Care2Care (Yorkshire) Ltd

My husband has a traumatic brain injury and requires assistance with all aspects of daily living. He has been a service user for the last 9 years and the team in the office to the individual carers who attend our home are fantastic. Very attentive to all his needs and have built a beautiful relationship based on trust, integrity and honesty. Like with all agencies unfortunately you may have occasions where mistakes occur however this is always promptly rectified. This is what person centred care should be always working around making my husbands quality of life better and enjoyable. The care team always go above and beyond in the quest of delivery nothing but the highest service of care. I have also allocated this agency to support my autistic son with social inclusion and so far this this is also a success. The care team make a conscious effort in supporting his development in independent life skills. The team are always finding innovative ideas to further help him develop.

Invoicing- if you employ them privately, you could end up been billed for double the time staff are inside the property. Staff don't treat service users with dignity or respect which continued for a long period of time, new policies still did not prevent this.