Nightingale Services

143–147, iCentre, Interchange House, Howard Way, Newport Pagnell MK16 9PY
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9.2 49 Reviews
  • Nightingale Services, Newport Pagnell
Previously known as Kare Plus Milton Keynes & Bedford, Nightingale Services is a CQC-rated "Good" provider (August 2019) of live-in and domiciliary care, delivering high-quality, compassionate support to individuals wishing to maintain independence at home.

A team of fully trained, DBS-checked carers ensures that each individual receives safe, professional, and personalised care, covering both standard and complex needs.

Care Services Provided:
Standard Care:
- Live-in Care – 24/7 assistance with personal care, companionship, and household tasks.
- Domiciliary Care – Flexible visits for hygiene, meals, and medication support.
- Respite Care – Short-term relief for family caregivers.
- Dementia & Alzheimer’s Care – Specialist care promoting routine and memory support.
- Palliative & End-of-Life Care – Comfort-focused care for individuals with life-limiting conditions.
- Companionship Care – Meaningful interaction to reduce loneliness.

Complex Care:
- Motor Neurone Disease (MND) & Multiple Sclerosis (MS) Care – Support with mobility, symptom management, and daily living.
- PEG Feeding – Safe and professional enteral nutrition management.
- Tracheostomy & Ventilation Care – Specialist airway management for respiratory needs.
- Catheter & Stoma Care – Hygiene-focused support ensuring comfort and dignity.
- Brain Injury & Neurological Care – Rehabilitation-based care tailored to individual needs.

Providing services across Milton Keynes, Bedford, and surrounding areas.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 10 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £50
  • Weekly Live-in Care Fees: £1400 – £2000

These prices are only a guideline, please contact Nightingale Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • S U V Healthcare Ltd

Nightingale Services Reviews (49)

9.2

Nightingale Services has a Review Score of 9.2 (9.167) out of 10, based on 5 reviews in the last 2 years.
Over all time Nightingale Services has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nightingale Services
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Total of 49, showing 1-20
Review from A V (Granddaughter of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nightingale Services have been absolutely wonderful with my grandma. The carers are kind, gentle, and always treat her with respect and warmth. She looks forward to their visits and we feel so reassured knowing she's in safe hands. Thank you for making such a difference in her life!
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Review from Anna S (Mother of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been with the agency for many years and the support has been faultless the carers have been very supportive and caring and my daughter has been extremely happy we hope this will continue for many years thank you for all your support
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Review from C S (Daughter of Client) published on 5 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mums usual morning carer sets the standard others should follow. Very very good, mum and I would be lost without her
Evening carers are adequate but show gaps in training which I think should be there
- Mum was asked what her pessiaries were as the carer had never seen one
- Also mum complains
of microwave meals still cold in the middle. I would expect
these to be checked before serving.
- Seems to be a lack of knowledge in basic cooking skills such as doing an
omlette.
Main issue in the evening is timing. Mum specifically identified a 6.00pm evening call time yet this sometimes becomes 5.00pm without explanation. When mum challenged this she was told 'you are the only one complaining' This is not what I want to hear and mum feels not valued.
Mum says that the carers gap for travelling has been cut resulting in carers leaving before the full hour is up.
Carers are respectful and friendly though.
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Review from Natasha V (Daughter of Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nightingale Services have been amazing with my mum. They have coped with her being in and out of hospital, even visiting her there when I have not been able to and gone out of their way to help our family care for Mum at all times. I could not be more grateful and highly recommend this service to anyone
with need of elderly care.
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Review from E H (Daughter of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good service, pretty quick to respond when unexpected situations occurred. Mostly good, thoughtful carer matching to client. Understanding of situations out of anyone's control regarding clients. Great to be able to keep family member at home for so much longer than we thought!
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Review from C K (Daughter-in-law of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Nightingale Services for approximately eighteen months. Having spoken with several care providers, I knew from my first contact that this was the agency for us. The manager is always helpful and the staff have no hesitation in contacting us if there is a problem. The agency keeps
us informed of times and carers weekly and will always do their best to help if the family are unable to attend appointments with Mother-in-law.
Following a recent medical emergency, the carer went above and beyond until we could get there ourselves. More importantly, Mother-in-law is happy and on the whole, likes the carers and she can be stubborn at times!
Our care needs will only grow as she deteriorates and we hope Nightingales and the team can continue with us, we would hate to have to change providers.
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Review from J S (Sister of Client) published on 22 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are a small family and required home care visits for a short period of time, to help our brother. The family live a distance away and sadly could not be there for him on a daily basis. Nightingale carers gave us peace of mind as we knew they were visiting at lunchtime to give our brother a hot meal
and hot drinks and help with a few other requirements. The carers provided company and a friendly face which we appreciated. Thank you to the Manager and her team.
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Review from Nicholas T (Son of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been using Nightingales' services for about seven months now, I cannot fault them in any way, always go above and beyond and out of their way to help my mum and make her feel safe and secure in her home.
The service staff and management are all 5-star people.
Thanks for always caring.
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Review from D J (Friend of Client) published on 3 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the Nightingale Team for nine months. From the start, we were supported as we sought the best care arrangements for our dear friend. The team have been professional and kind every step of the way. After a recent hospital stay, the team worked above and beyond, to provide extra care
as our friend was discharged back home. We feel relieved and reassured that the team have been there for our friend and ourselves at a difficult time.
We would highly recommend them if you are looking for a trustworthy care solution for a loved one.
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Review from Bob C (Father of Client) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Nightingale team has been looking after our son for some time now and will continue to do so for the foreseeable future. They have been excellent in keeping up with his changing complex needs and care requirements. Very supportive to the family and a wonderful group of carers, giving us much comfort
and peace of mind.
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Review from Catherine C (Wife of Client) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been working with Nightingale Services since June 2022 for my husband who has complex care needs. We have been very impressed with the level of professionalism, friendliness and attitude of his carers - they are always very kind and careful with him. As for the managerial side, they are incredibly
helpful and flexible in their approach - we are so glad we found them!
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Review from Laura H (Granddaughter of Client) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nightingale Services support my Gran to remain living within her own home as is her wish. They provide care to support her with personal care tasks, preparing meals, drinks and helping her maintain her home.
They also provide her with companionship during their visits. Nightingale provide consistent
carers so my Gran has been able to build a rapport with those visiting, she thoroughly enjoys their company. She was resistant to care initially but the care agency have worked hard to support her in an individualised way to make sure she is safe and her needs are met. I could not recommend the care agency more. They genuinely care about their clients, taking time to get to know Gran individually and always going the extra mile. It hasn’t always been easy for the agency with many challenges along the way but they have continued to provide a high quality of care and I feel reassured knowing my Gran is supported by this wonderful team. Thank you Nightingale.
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Review from Colin S (Cousin of Client) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't tell you what a pleasure it is to be able to comment on the care provided by Nightingale Services, my elderly cousin is in very safe hands thanks to the excellent team efforts made by this superb service.
It is my joy to see members of the team of carers go above and beyond their remit, they
are without doubt some of the best professionals available and my cousin loves them all and looks forward to them coming four times a day.
I can only say that we have the utmost respect for the care team and thank them for their past and future assistance, helping my cousin live her life.
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Review from S H (Grandson of Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first visit by the manager, we felt we were in safe hands. Notes were made and nothing was too much. Nani doesn't speak English, but it was never a problem. Nani has always been treated with dignity and respect and we are so grateful for that. We have never had a carer that we weren't
happy with and communication between us and the carers and the managers etc has been exemplary. They have adapted to Nani's needs as her dementia progressed which has been such a help to us. We highly recommend Nightingale Services if you want your loved one to feel cared for, safe and dignified. What a fantastic team of ladies! Thank you!
Reply from Juliette Peet, Registered Care Manager at Nightingale Services

Thankyou so much for your kind words, It has been a absolute privilege to look after Nani, as well as support you and your family, Nani will be sadly missed by the whole team.
If you ever need anything please contact me.

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Review from Melanie W (Daughter of Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the amazing services from the team for an hour a day to support my mother-in-law with daily personal care.
For a week in May, we had 24-hour care to enable my husband, daughter and me to go away on holiday, to recoup and know Mum was well cared for.
Previously we had Mum have
respite care in a care home but having live-in care enabled her to stay in her own home with her dog and lessen the confusion with her dementia. Impeccable service and totally trustworthy.
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Review from G T (Daughter-in-law of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the ladies have been amazing and extremely helpful with my mother-in-law. They have gone above and beyond. Helping with personal care on the days we requested. Help with household chores that she can not do by herself. They allow her independence all the time they have made life a lot easier for
her and would highly recommend her to anyone needing domiciliary care.
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Review from Kevin R (Son of Client) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nightingale Services has provided excellent 24/7 care for my mother-in-law at very short notice. My father-in-law went into hospital unexpectedly following a fall. He was the main carer for his wife who has early signs of dementia and cannot be left alone. Nightingale Services stepped in and found sensitive
and attentive carers to ensure my mother-in-law could stay at home. We are very happy with the service and would recommend Nightingale Services to anyone needing in-home care.
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Review from Adam S (Husband of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything good. No complaints. All requests to the manager were handled promptly. All carers exceptionally nice and seem to love their job. We are just starting to get back to normality after Christmas and New year celebrations.
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Review from J R (Client) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Nightingale Services after trying out other care services, obviously because I found Nightingale Services the better of the three. Since August last year, my carers (of Nightingales') have been fantastic with all the care they provided for me and still are. The fact that I have Parkinson's disease,
Pulmonary Fibrosis and Lumbar Spinal Stenosis, my carers carried out all the needs I required each and every day of the week, (both morning and evening times), willingly and without hesitation.


I am a bit of a perfectionist and probably a hard taskmaster (client) too! They always turn up with a great smile and a lovely greeting no matter whether I have them in the morning or evening, I cannot praise them enough, amongst my family and friends. I would indeed recommend Nightingale Services. Well done to my carers and to the managers of Nightingale Services who have organised a fabulous team and I have no doubt I imagine other clients of Nightingale's would feel the same.

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Review from H J (Wife of Client) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are very helpful and kind. Nothing is too much trouble.
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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Nightingale Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Nightingale Services is calculated as follows: ( (20 Excellents x 5) + (10 Goods x 4) ) ÷ 30 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingale Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Andrada

Andrada Rochian

Job Title: Care Supervisor Joined: 2025

As the Care Supervisor/Care Coordinator at Nightingale Services, I bring a diverse background encompassing domiciliary care work, leadership roles, and experience within the Ministry of Justice. My caring and passionate nature drives my commitment to effectively support clients using my comprehensive knowledge in this role.

Frequently Asked Questions about Nightingale Services

What Type of Services does Nightingale Services offer?

Nightingale Services offers Home Care.

How many Carers does Nightingale Services employ?

Nightingale Services employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingale Services to verify any information. View our terms and conditions. Nightingale Services has an Enhanced Service - more info.