Nightingale Services

143–147, iCentre, Interchange House, Howard Way, Newport Pagnell MK16 9PY
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9.2 49 Reviews
  • Nightingale Services, Newport Pagnell
Previously known as Kare Plus Milton Keynes & Bedford, Nightingale Services is a CQC-rated "Good" provider (August 2019) of live-in and domiciliary care, delivering high-quality, compassionate support to individuals wishing to maintain independence at home.

A team of fully trained, DBS-checked carers ensures that each individual receives safe, professional, and personalised care, covering both standard and complex needs.

Care Services Provided:
Standard Care:
- Live-in Care – 24/7 assistance with personal care, companionship, and household tasks.
- Domiciliary Care – Flexible visits for hygiene, meals, and medication support.
- Respite Care – Short-term relief for family caregivers.
- Dementia & Alzheimer’s Care – Specialist care promoting routine and memory support.
- Palliative & End-of-Life Care – Comfort-focused care for individuals with life-limiting conditions.
- Companionship Care – Meaningful interaction to reduce loneliness.

Complex Care:
- Motor Neurone Disease (MND) & Multiple Sclerosis (MS) Care – Support with mobility, symptom management, and daily living.
- PEG Feeding – Safe and professional enteral nutrition management.
- Tracheostomy & Ventilation Care – Specialist airway management for respiratory needs.
- Catheter & Stoma Care – Hygiene-focused support ensuring comfort and dignity.
- Brain Injury & Neurological Care – Rehabilitation-based care tailored to individual needs.

Providing services across Milton Keynes, Bedford, and surrounding areas.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 10 minutes

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.99
  • Weekly Live-in Care Fees: from £1400

Special Offers:
Free trial available for our Live-in Care services
Exclusive discounts for new visiting care clients

These prices are only a guideline, please contact Nightingale Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • S U V Healthcare Ltd

Person in charge

  • Manager (Care Manager)

Nightingale Services Reviews (49)

Total of 49, showing 21-40
9.2

Nightingale Services has a Review Score of 9.2 (9.167) out of 10, based on 5 reviews in the last 2 years. Over all time Nightingale Services has 49 reviews.

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Date Published

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Review from Helen W (Daughter of Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the time Nightingale Services supported my mum was short, I cannot praise the team enough. Everyone that visited my mum treated her with dignity and respect. Mum enjoyed spending time with them alongside having a cup of tea and a chat. Also, the management went above and beyond to ensure care
was received over a very busy Christmas period and communication was good.

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Review from C C (Daughter of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are very kind, thorough and patient. They are reliable on their visits even when challenged with road closures and petrol shortages. They make every effort to get to know my Mother as a person so that there is a good rapport.

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Review from Sue R (Daughter of Client) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been able to live independently in their home for 4 years now, though both in their nineties, as the service from the home care is exceptional. It is professional, caring and accessible whenever we need to contact them. The manager is always helpful and attentive and gives me confidence
that my parents are in the best hands.

Reply from Juliette Peet, Registered Care Manager at Nightingale Services

Looking after both of them all these years is a reward for us, they are an amazing couple and a total joy to support.

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Review from Karen B (Mother of Client) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a great company providing live-in care and respite care to my son, who is extremely disabled. The manager is always on call 24 hours a day if needed for any query or problem and the carers are all trained to a very high standard and treat my son with respect and dignity at all times. They contact
me or the care manager straight away if they are unsure of anything to do with his care. I can't recommend them enough to look after other clients with the same high level of care.

Reply from Juliette Peet, Registered Care Manager at Nightingale Services

Its been a pleasure to look after your son over the many years and deal with such a supportive and loving family.

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Review from Elizabeth P (Wife of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband's MS symptoms got too difficult for me to manage on my own, I turned to KarePlus (as the company was known then) for help. The carers were all extremely professional but also helpful and friendly. We got to know them all quite quickly and my husband became fond of them all, particularly
when they joked with him. My husband's health deteriorated so he had to go into hospital and then into a care home, but while he was here with me, I know I couldn't have coped without the care and support of those carers. I have no hesitation in recommending their services.

Reply from Juliette Peet, Registered Care Manager at Nightingale Services

Looking after your husband was a pleasure, and we enjoyed our time with you both.
We will always be here if you need any further help and support.

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Review from A K (Granddaughter of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent home care for my grandmother, and we were grateful that they were so quick to reply. All the carers are lovely people, and we really appreciate how cooperative the management team have always been in getting us the carers who can provide the specific care my grandmother requires. We're
very happy with the quality of care and would recommend the service.

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Review from Steve W (Son of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and understanding staff.
A well-organized team that provides regular feedback on visits.
Always on time and willing to accommodate all reasonable requests for specific care instructions.

Reply from Juliette Peet, Care Manager at Nightingale Services

Thank you for your kind words, the girls love spending time with your mum and helping her each week.

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Review from Ian T (Son of Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls who come into my mum daily, work with care and consideration to her needs and strong will. My mum is not someone who easily accepts help, or indeed readily accepts that she even needs help, so it takes great care and time to introduce anything for example cooking her meals or tidying up. She
typically, in her situation, also gets lonely even though my brother and I plus other family members do visit regularly and the Kare Plus girls do help tremendously with being friendly and chatty daily visitors.

Reply from Juliette Peet, Care Manager at Nightingale Services

Mum is a pleasure to care for and the girls have built up a wonderful relationship.

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Review from Anne S (Niece of Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that have been looking after my aunt have been doing so with dignity, have shown compassion and been so caring to her. They have gone well over and above just being her carers taking so much time and effort with her. They have not rushed her in any way and have had the patience to be able
to give her time to keep her independence to keep doing the tasks that she still wants to do.

Reply from Juliette Peet, Care Manager at Nightingale Services

Thank you for your kind words, it is a pleasure to care for her.

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Review from Fiona A (Wife of Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus were brilliant. They were able to provide a Carer for nights at very short notice when we were in real need of help. Everyone was very friendly and caring but still professional. The lady who sat with my husband was lovely and I felt totally confident with her in the house. She had experience
of others with dementia and was able to reassure my husband and put him at his ease. I am happy to recommend to others. Thank you to the whole team.

Reply from Juliette Peet, Care Manager at Nightingale Services

The carer enjoyed very much looking after your husband and we hope that we can support you again in the future.

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Review from Michael H (Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not the easiest service user to learn a routine, however, the girls have picked it up quite well. Always on time and respectful. I have not had any issues. I would recommend the company to anyone needing care.

Reply from Juliette Peet, Care Manager at Nightingale Services

The girls do enjoy your humour, especially when doing the evening call, after a long day you cheer them up. Thank you.

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Review from J C (Son of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using these care providers for well over a year now and are very satisfied with the service. Kind caring staff and quick response when contacted. Prompt and time-efficient, replacement sent if carers can’t make it for any reason.

Reply from Juliette Peet, Care Manager at Nightingale Services

The girls love looking after your father and enjoy his conversations of the past.

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Review from Jackie M (Niece of Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never dealt with any care agencies, I internet searched the services listed for Milton Keynes. Kare Plus was an obvious choice, the information provided on the site was informative, descriptive and comforting. I was also impressed by the photographs of the staff and their experience. My email
was answered promptly by the Care Manager and sympathetically in respect of the care I needed for my 92-year-old auntie. This was followed up by a visit and consultation which was conducted with compassion, care and a lovely friendly approach that straight away impressed myself and auntie. All our needs were made into a care plan which I am able to look at after each carer visit. The carers are absolute stars and my auntie is exceptionally pleased as this is a huge step trusting strangers (at first) to take care of personal needs, and she looks forward to their visits. The Care Manager is an angel, always helpful, friendly and a lovely lady. Thank you for making us both feel so valued.

Reply from Juliette Peet, Care Manager at Nightingale Services

Thank you for your lovely kind words, she has the most amazing sense of humour and is always so happy.

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Review from Meena H (Granddaughter of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first visit, my grandmother has received high-class care. She generally only has one carer who can understand her mother tongue Punjabi, but when she has had other carers, they have all been consistent in the care they give, unlike other carers my grandmother has had in the past. Nothing
is too much for them, and they treat my grandmother with care and dignity. They are very polite to us as a family as well and also show concern for my grandma. She looks forward to their daily visits, which is a stark contrast to how she felt about her previous carers! Thank you, Kare Plus, for your outstanding care.

Reply from Juliette Peet, Care Manager at Nightingale Services

Thank you for your lovely words, the carers enjoy very much looking after your grandmother as well as talking to you.

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Review from Caroline M (Daughter-in-law of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers who provided care to my mother-in-law at the end stages of her life were amazing. They were caring, compassionate and professional in their approach. Sadly, Kare Plus was not required for too long, but the care and support they provided made a real difference to the life of my mother-in-law.

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Review from Suzanna S (Client) assisted by family/friend published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall satisfied with the quality of support from the carers, the attendance, timekeeping, support and loving care given.

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Review from A M (Client) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and assist me as directed.
Prompt, reliable service.

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Review from Keith T (Son of Client) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are many care agencies but what sets Kare Plus above others is their efficient management, willingness to listen and provide the appropriate service. The carers are professional whilst being empathetic to the client's wishes. They have, on more than one occasion, gone the extra mile.

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Review from Izzy H (Client) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Kare Plus now for the last 7 months almost. I have found them to be a very reliable agency and always respond to my requests or care changes exceptionally fast. The staff are very helpful and friendly, weekly rotas are always sent to me in plenty of time and my carer is brilliant.
She’s a pleasure to have in the house, trustworthy and has 100% respect for my home and my care needs. Happy to continue to use this agency for the foreseeable and would definitely recommend.

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Review from Tracy G (Daughter of Client) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care, support and professionalism received from Kare Plus. My mum, who lives alone and is recovering from a stroke was in a bit of a mess at home. I contacted Kare Plus two weeks before Christmas for some advice and I was so impressed that they managed to arrange a
meeting with myself and my mum, then a team of carers to visit mum to make her comfortable in time for Christmas! The care manager is exceptional and a delight to deal with. 2020 is not looking quite so daunting now knowing that Kare Plus are going to be regularly visiting my mum. Thank you.

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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Nightingale Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Nightingale Services is calculated as follows: ( (20 Excellents x 5) + (10 Goods x 4) ) ÷ 30 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingale Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Andrada

Andrada Rochian

Job Title: Care Supervisor

Joined: 2025

As the Care Supervisor/Care Coordinator at Nightingale Services, I bring a diverse background encompassing domiciliary care work, leadership roles, and experience within the Ministry of Justice. My caring and passionate nature drives my commitment to effectively support clients using my comprehensive knowledge in this role.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingale Services to verify any information. View our terms and conditions. Nightingale Services has an Enhanced Service - more info.