Douglas House, Sir Alfred Owen Way, Pontygwindy Ind Est, Caerphilly CF83 3HU
Care One 2 One is an independent privately run organisation established in 2012 offering a different prospective on domiciliary care services.
They provide a wide range of services from domestic home-help and care provision, information, mobility aids, trusted tradespeople, right through to end of life support.
They pride themselves on the fact that Care One 2 One puts the client at the forefront of all decision making, including them in how and when they want their service provided, whether its for an hour a week or multiple calls over seven days a week.
If a client wants something done staff will try their utmost to accommodate them and if they can't, they usually know someone who can. Care One 2 One know it's the little things that matter, simple things like changing batteries in remotes and replacing lamp bulbs, putting the wheelie bin out, taking care of a pet while you are absent or just being safe and secure in your own home.
Care One 2 One's philosophy is one of assistance, to assist you or someone else to continue living life in the way they choose to, for as long as possible.
Owner : Care One 2 One Ltd
Person in charge: Alison Price (Company Director)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 10
Staff Languages (other than English): Italian
Fees Guide: Variable
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Visiting: The Office is open from 9.30-5.30pm Monday-Friday with an Out of Hours Service available when the office is closed. The office is located on the first floor accessed by stairs, there is a meeting room available on the ground floor along with toilet facilities if required.
Parking: Parking can be difficult in busier times as no on-site parking available.
Latest Care and Social Services Inspectorate Wales* Report on Care One 2 One Ltd: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Care One 2 One Ltd has a Review Score of 9.9 (9.875)
The Review Score of 9.9 (maximum of 10) for Care One 2 One Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Care One 2 One Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.875 for Care One 2 One Ltd is calculated as follows: ( (42 Excellents x 5) + (6 Goods x 4) ) ÷ 48 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Care One 2 One Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Sarah R (Client) on Tuesday 12 September 2017. Relates to September 2017.
I have been a service user for four and a half years and I am extremely happy with the service provided. The staff are caring, friendly, understanding, patient and professional. The visits are never rushed. The company whenever possible sends the same carer to ensure continuity of care. You can then build up a relationship with your regular carer. I would highly recommend Care One 2 One Ltd.
How likely would you be to recommend Care One 2 One Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Melanie O (Client) on Tuesday 5 September 2017.
I've used Care One 2 One Ltd for about 5 years at first now and again and became regular fortnightly. My carer is caring, friendly, polite, helpful and helps me with anything I ask. I find her supportive, enthusiastic and have never felt judged, she never assumes just asks. I wish everyone who needs help would get it at this high standard, we recommended her to a friend and she now sees her weekly.
How likely would you be to recommend Care One 2 One Ltd? Extremely Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by D W (Client) on Tuesday 5 September 2017. Relates to August 2017.
Care One 2 One Ltd, recommended to me by my sight support organisation, have a very comprehensive list of assistance in and out of the home. Including shopping and escorting. I have greatly appreciated their help.
How likely would you be to recommend Care One 2 One Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by Pamela W (Client) on Thursday 17 August 2017. Relates to August 2017.
I have been with Care One 2 One Ltd since February 2015 and have nothing but praise for the staff who come to me every morning to do the necessary - I am now having them hopefully next week for domestic duties - I am 85 years old and could not be left now I am a widow.
How likely would you be to recommend Care One 2 One Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Good
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by Jenni M (Client) on Thursday 10 August 2017. Relates to July 2017.
Care One 2 One helps me with jobs I cannot do due to my severe mental health problems and physical disability. The company director is easy to talk to and is flexible. I have grown to trust her a lot and can talk to her about things while we are performing tasks. When I am unwell, she just does an hour to get the kitchen clean which is vital to me.
How likely would you be to recommend Care One 2 One Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Diane B (Client) on Thursday 10 August 2017. Relates to July 2017.
I saw your advertisement - the photograph of Care One 2 One Ltd was lovely and I had a lovely lady in charge who helped me greatly to church. Along came another lovely carer - I felt safe with them there. I believe this company should do well in Caerphilly, other companies rush - upset you, as soon as see them they've gone. We are indeed lucky to have this company. The young lady got my shopping - excellent. I don't see anyone for days on end but they help at all times. Please give this wonderful company a pat on the back.
How likely would you be to recommend Care One 2 One Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Mary J (Client) on Friday 4 August 2017. Relates to July 2017.
What I like is that someone always comes when expected. The office always returns my calls if they are unavailable when I ring.
I appreciate the continuity of the carers.
How likely would you be to recommend Care One 2 One Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Karen L (Daughter of Client) on Thursday 3 August 2017. Relates to July 2017.
We have been very pleased with the care and support my parents have received from the company. My parents love the carers and look on them as part of the family. They are all punctual, reliable and provide an excellent service, going over and above their expected duties. We are very pleased.
How likely would you be to recommend Care One 2 One Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Job Title: Service Manager/ Director
Joined: 1987
Description:
I have worked in care for 30 years now and how things have changed. I first worked as a care assistant before becoming a senior, I then took the management qualifications leading to a deputy position and then registered manager. Unfortunately, my last management position ended when the home closed but I saw an opportunity to start my own home-help and care agency using all the experience I had gained over those many years. I have worked with individuals who had mental, sensory and physical impairments, including a range of age related conditions. My overwhelming drive is to make caring for others better than it is now.
