Kare Plus Coventry

Sherborne House, Humber Avenue, Coventry CV1 2AQ

Kare Plus Coventry prides itself on offering a tailored, professional home care service that really focuses on the individual's care needs.

It is able to provide personalised care to people in their own homes ensuring each customer retains their dignity and independence.

Kare Plus Coventry work closely with its customers and carers to ensure that the service provided is friendly and professional at all times enabling each customer to continue living the life they love.

Group : Kare Plus Agencies

Person in charge: Shelli Chisholm (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Kare Plus Coventry: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Kare Plus Coventry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Kare Plus Coventry in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Kare Plus Coventry is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Kare Plus Coventry is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Kare Plus Coventry has a Review Score of 8.4 (8.375) from 4 Reviews

Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kare Plus Coventry?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kare Plus Coventry

  • Client / Service User
    1
  • Husband of Client/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Wife of Client/Service User
    1

Very satisfied with the services provided, whether weekly assistance or sitting duties. Always on time but any delay they will call ahead to inform us. Friendly staff, always chatting and making sure everything is okay.

How likely would you be to recommend Kare Plus Coventry? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My wife has dementia and has to be treated as one would do a recalcitrant small child. This is what is provided by Kare Plus.

How likely would you be to recommend Kare Plus Coventry? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Everything is OK, but not much to do. I am rather independent.

How likely would you be to recommend Kare Plus Coventry? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Kare Plus are 100% in everything. We tried 3 other agencies that could not suit my friend's needs. She is 98 and only needed care in the last 5 years.
Continuity and communication are so important and are met every time. In her words "best thing about the carers who come in is they care".

How likely would you be to recommend Kare Plus Coventry? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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