People Partners

Sherborne House, Humber Avenue, Coventry CV1 2AQ
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9.8 33 Reviews
  • People Partners, Coventry
People Partners prides itself on offering a tailored, professional home care service that really focuses on the individual's care needs.

It is able to provide personalised care to people in their own homes, ensuring each customer retains their dignity and independence.

Peoples Partners works closely with its customers and carers to ensure that the service provided is friendly and professional at all times, enabling each customer to continue living the life they love.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.95

At People Partners, we’re dedicated to providing high-quality care, our fees are all-inclusive, covering everything with no additional costs or hidden charges this covers all aspects of your care, from the initial assessment to ongoing support . Travel to and from your home by our Care Professionals is included, with additional trips (such as shopping, appointments, or outings) charged at 50p per mile.
Any further questions or to book your initial assessment, feel free to contact our management team.

These prices are only a guideline, please contact People Partners to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Taylorcare Ltd

Person in charge

  • Zoe Aujla (Registered Manager)

People Partners Reviews (33)

Total of 33, showing 21-33
9.8

People Partners has a Review Score of 9.8 (9.805) out of 10, based on 25 reviews in the last 2 years. Over all time People Partners has 33 reviews.

Overall Experience

  • 28
  • 5
  • 0
  • 0
  • 0

Date Published

33
3
8
25
8

Review from L B (Granddaughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

People Partners have been the most fantastic support for my grandma and my family over the years. Always keeping us updated, giving great advice and always at the end of the phone if we needed anything. The way they care, the way they treated her as if she were a member of their own family, the dedication
to the job, professionalism and care are second to none. I would recommend People Partners to anyone I know.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for a lovely review, we are so pleased to have been able to support all of your family through this time.

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Review from J H (Daughter of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service as usual from People Partners. When I had a particular issue this month with Mum and her care, they were at the end of the phone to discuss it and offered a solution which worked out very well. I know that I can rely on their support.
Also, we seem to have settled into a pattern with
the same group of 4 or 5 carers each week. Mum gets along with all of them and I know that she takes comfort from seeing the usual faces each time. She doesn't cope too well when new people come along.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving such a lovely review, we are so pleased we are able to support you all for the best outcomes for your mum.

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Review from B R (Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very cheerful and inspiring happiness, never let me down, nothing ever too much for them. I regard my main carers as friends. Although the cost is high it is worth it to stay in my own home, and certainly less than it would cost me to stay in a residential home, I would have to sell
my house to finance that!

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for taking the time to leave such a lovely review, we are so happy to be able to support you to remain living independently in your own home.

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Review from C G (Daughter of Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad wasn't initially comfortable with strangers entering her home and looking after him. He was fiercely independent and wasn't great even with my help!
The care staff were patient and kind with Dad, taking their time to learn more about him and his care. Dad now looks forward to their visits and
we are comfortable knowing Dad is cared for with kindness and humour he deserves. Thank you.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving a lovely review, we are so pleased we have been able to support your dad with a team of regular carers to alleviate any worries. It is our pleasure to provide the care.

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Review from Wendy F (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this care company – absolutely fantastic! From the management to all their carers, they are amazing. They have cared for mum for over 3 years doing anything and everything to make her life, and mine, as enjoyable as possible. They have all used their individual talents to benefit
mum. They cared for her until she passed away, often staying beyond their time because they didn’t want to leave her. They always communicated any concerns promptly, are kind and patient and always at the end of the phone if I needed advice. I have never met a more compassionate, caring group of people who truly care for their clients. They were not only mum’s carers but became our friends with their loving support for our family.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you so much for taking the time to leave a lovely review. We are so happy we have been able to support you all.

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Review from Linda C (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and after 18 months of my care and a sudden decline, a care package is now needed. Mum has good days and bad but tonight I met mum's carer. She is so lovely I instantly felt comfy and relaxed with her. I've seen the bond mum and the carer have already just after 6 days of care.
Amazing carer, thank you and the people partners team.

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Review from Valerie B (Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

People Partners have been fantastic since day one but even more so when I came out of hospital after a bad fall. They put in all the care I needed as soon as I came home and a month on, with their support I am back on my feet as I was before, they have given me back my independence. Every single carer
is friendly and helpful, always asking if there is anymore that they can do. They really would do anything to help and we always have a good chat before they leave. They take an interest in me. I love them all.

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Review from Karen M (Daughter of Client) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Kare Plus is, in a nutshell, 'fantastic'.
Communication between carers and myself is brilliant. The support given to both Mum and Dad has been superb. We are able to relax more, knowing that Mum and Dad's needs are met.

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Review from V M (Wife of Client) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being ripped off by care companies in the past, due to my mother's care, I was reluctant to have anyone to help care for my husband. The care was always well below standard. The cost was far too expensive for what had been given. I was so worn out and drained after caring for my husband. The family
stepped in and found Kare Plus. What a wonderful, caring lot they are. The price and the care are all second to none. Their timekeeping, trustworthiness is perfect. First class company.

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Review from M R (Wife of Client) assisted by family/friend published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the services provided, whether weekly assistance or sitting duties. Always on time but any delay they will call ahead to inform us. Friendly staff, always chatting and making sure everything is okay.

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Review from Dennis S (Husband of Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and has to be treated as one would do a recalcitrant small child. This is what is provided by Kare Plus.

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Review from Patrick O (Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is OK, but not much to do. I am rather independent.

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Review from Valerie C (Power of Attorney of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus are 100% in everything. We tried 3 other agencies that could not suit my friend's needs. She is 98 and only needed care in the last 5 years.
Continuity and communication are so important and are met every time. In her words "best thing about the carers who come in is they care".

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for People Partners is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for People Partners is calculated as follows: ( (123 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 149 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for People Partners is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Zoe

Zoe Aujla

Job Title: Registered Manager

Joined: 2018

Hi, I'm Zoe I am very proud to be the registered manager here at People Partners, we are a company rated outstanding by the CQC. I have worked within People Partners for 5 years and have worked in care for 8 years. My team and I are very passionate about the care we provide, after caring for family members of our own we understand what outstanding care looks like and how important this is.

Lynne

Lynne Ward

Job Title: Deputy Manager

Joined: 2022

Hi, I'm Lynne, I am the deputy manager here at People Partners. I have worked at People Partners for 18 months and thoroughly enjoy my role, I have a passion for delivering outstanding care with a fantastic team of carers.

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