Compassionate Care Team Ltd

Overall care is excellent. A couple of problems trying to text to cancel care when I'm poorly and carer not being told and still being sent. Very confusing to have more than one number texting me. Always treated with dignity. A couple of woes with wrong stuff being put in wrong bins. One likes to sit furiously texting while I'm showering, no reply to my talking to her, so I shut up!

My experience of Compassionate Care and their staff over the last 8 years has been nothing but positive both for the care and the compassion shown to my father day in day out. I would recommend their services to anybody.

I can't recommended then enough.

I think the carers are pretty good and I am grateful that they call to check on me. I have and still do find it hard to accept help, I have been very independent but I am almost blind and have a very poor memory so need support with many things.

From the start the helpers have been kind and considerate towards Vera, very patient and professional. She likes them all. They do their duties well and are well trained. The office staff in particular are most accommodating ie I have informed them of my hospital appointments - No problems. In summary you have a great team (P.S. You should pay Anti Social hours ad time and half. Double time weekends) Help morale/retention.

A satisfactory response under what can sometimes be changing conditions.

Very pleasant company from true carers. They are efficient and help wtih daily tasks and making my dinners. I feel respected and cared for. I enjoy my trips out which stop me feeling isolated - feel normal again.

Thank you for looking after me.x

All I can say is I don't know where we would be without our caregiver she goes above and beyond and makes my life easier and is a very passionate about her job and her clients and makes birthdays and Christmas special

I've been using this service since September and it is ongoing. I have been listened to and treated with dignity, always ensuring I am safe and cared for.

We were very pleased with Compassion Care Team Ltd's service for over two years. The carers were reliable and usually demonstrated good timekeeping on their visits to my dad. They oversaw all his medication needs, prompting him when necessary and assisting him with different tasks. He was also grateful for their general compassion, conversation and company during what would otherwise have been a very lonely existence at times. The service was good, effective and professional. I don't want to single any carer out in particular, but special mention must go to one support worker in particular, who attended to dad on a regular basis, please pass on our thanks to this support worker and her trusty pushbike! Also the family would like to thank the management team, including the director and assistant manager, who addressed any problems or changes that arose with speed and efficiency, albeit on the rare occasions such action was required. I would highly recommend the service provided by the Compassionate Care Team to anyone. Many thanks.

Always find the carers helpful and supportive.

My wife has been bed bound with dementia for over a year and two carers come in twice a day for her personal care. All the ladies that come are always friendly and helpful. They not only keep my wife shipshape, they will give me advice from time to time on how I can best help her. I am in the house when they come and they normally have a quick chat when they leave to tell me how she responded and let me know if there are any issues that I should be aware of. These ladies are a lifeline for me as I could not cope with my wife without their help. Their cheerful and positive approach is much appreciated and a great support for me caring for my wife.

Everything seems to be in order and my father is well looked after, for which I thank you. Sometimes he needs to go to the doctor and you are very kind to take him. His medication is given correctly and we know he is visited twice daily, which is a great relief as I live overseas.

The care and support I receive is really good. All the carers that visit me are very friendly and put me at ease. I like the fact that where possible it is the same carer that comes. My daughter is happy and relieved that I am looked after so well in the morning which takes some of the pressure off of her. Would definitely recommend the Compassionate Care Team to others.

The care varies between individual carers and therefore I think clearer communication is needed when carers change. On occasions, no fresh cordial or drink has been left in the sitting room, blinds not drawn and no communication left in the diary to say who has visited. It is really useful for carers to put a few words so that relatives can action any needs. One carer, in particular, is excellent at communication via the diary and we have been able to provide the necessary items/needs. Value for money - sometimes the lunchtime carer has only stayed for 5-10 minutes as evidenced by companions and friends that visit. Overall, it is between satisfactory to good and all efforts to care for our relative are very much appreciated. Thank you.

I could name names but basically, I am pleased with the work done.

I find the girls very pleasant. After being in hospital I needed time to build up my strength, so very slow. The time we have now, 9.00-9.30 AM, is good - sorry they couldn't come at night when needed after coming out of hospital.

Always feel supported by carers and they are happy to help as much as possible. Don’t always get the call time I like but understand the issues that cause this. It’s nice that I generally have the same carers to care for me.

All in all very happy with the way Mum is cared for.