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Compassionate Care Team Ltd

35 Bridgegate, Retford, Nottinghamshire DN22 7UX
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Compassionate Care Team Ltd, Retford
Compassionate Care Team Ltd, Retford
Compassionate Care Team Ltd, Retford

The Registered Manager of Compassionate Care Team has a wealth of experience in the field of Caring. The domiciliary care agency provides personal care to people who live in their own homes in Retford, Worksop, Ollerton and Edwinstowe.

They are regulated by CQC and contracts with Nottinghamshire County Council and Health.

They recruit kind, compassionate care staff who receive full training to enable them to carry out care requirements for...  

Care Provided by Compassionate Care Team Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£28 - £30

Contact Compassionate Care Team Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Compassionate Care Team Ltd
  • Private Owned

Person in charge

  • Naomi Bennett (Registered Manager)

Compassionate Care Team Ltd Reviews (34)

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9.4

Compassionate Care Team Ltd has a Review Score of 9.4 (9.383) out of 10, based on 10 reviews in the last 2 years. Over all time Compassionate Care Team Ltd has 34 reviews.

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Showing 34 reviews matching selected criteria
Review from Jean N (Client / Service User) published on 30 March 2021 Submitted via Postal Card
Overall Experience

Very pleased with the service we get.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Thank you so much for this review it is lovely to know the carers are doing everything required for you and you are happy with the care received.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S L (Daughter of Client) published on 24 March 2021 Submitted via Postal Card
Overall Experience

Mum has carers twice a week to help her shower and wash her hair. They are always caring and efficient in a particularly challenging year.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Thank you very much for this review. It is nice to receive positive feedback.

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Review from Lisa M (Daughter of Client) published on 28 January 2021 Submitted via Website
Overall Experience

Thank you - it’s early days but Mum is very happy with the carers - the office have been very helpful and responsive to enquiries. And we have peace of mind that Mum is safer, supported and less isolated.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd
Hi Lisa

Thank you so much for your review, I will ensure the staff are aware of your comments.

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Review from Marion H (Daughter of Client) published on 28 January 2021 Submitted via Website
Overall Experience

My mum has been cared for by Compassionate Care for well over a year. They have been brilliant with her despite her worsening condition. Nothing has been too much for them. At the drop of a hat, we have added days and times. Not a problem. Mum is happy in their care. Cannot fault their professionalism. Very friendly. Always keep relatives informed.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd
Hi Marion

Thank you for your review, I will ensure comments are passed on to the team.

Staff
Care / Support
Management
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Value for Money
Review from Sheila B (Client / Service User) published on 28 January 2021 Submitted via Website
Overall Experience

Very good service and I can’t complain. I am always pleased to see all of my carers when they come to carry out my care. I also find the management team very fair in all areas. Overall I am happy with the service I receive from the company.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd
Hi Sheila

Thank you for your comments, I will forward your comments on to the staff team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lizzie B (Daughter of Client) published on 28 January 2021 Submitted via Website
Overall Experience

Very friendly and approachable care workers and managers. Always willing to help out with requests or suggestions. I have found the care workers to be trustworthy and honest and always kind and sympathetic with mum.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd
Hi Lizzie

Thank you for your review, I will ensure your comments are passed on to the staff team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Terence W (Client / Service User) published on 3 January 2020 Submitted via Postal Card
Overall Experience

Very good service. A good rapport with all carers who are excellent.

Reply from Naomi Bennett, at Compassionate Care Team Ltd

Thank you very much for your review of our team. I will pass your comments on to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S L (Sister of Client) published on 1 January 2020 Submitted via Postal Card
Overall Experience
I have experienced certain carers who do not do his care and seem to think they are the boss and only do what they want to do but fill in the app that they have done everything. It is not acceptable and my brother is treated as a victim. This is an upsetting issue for him.

They take advantage of his vulnerability.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi we are sorry that you have felt this way. We do appreciate going digital has had a big impact regarding carers completing visits on a phone. We have addressed issues with particular carers in the past who are now no longer working for the company.

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Review from K F (Daughter of Client) published on 18 December 2019 Submitted via Postal Card
Overall Experience

Highly recommend this company. All the management and staff willing to go that extra mile. Professional, caring and friendly.

Reply from Naomi Bennett, at Compassionate Care Team Ltd

Thank you so much for your comments, I will forward them onto the team.

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Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra P (Daughter of Client) published on 17 December 2019 Submitted via Postal Card
Overall Experience

It is very hard to score since, as with many things related to client/people care, there are always variables. Generally, I am more than happy and satisfied with the care and at times I feel that carers go that 'extra mile' - might be part of the package, but it comes across as such. There will always be exceptions but the positives certainly outweigh the negatives.

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Review from Sheila B (Friend of Client) published on 4 January 2019 Submitted via Website
Overall Experience

Amazing, Amazing, Amazing. The girls are so cheerful and helpful. They helped my neighbour last year after he came out of hospital due to a fall. He was really low but the girls encouraged him every day to do his exercises and he is walking again when everyone thought he would give up! Can't recommend enough and they send out newsletters and post on Facebook to keep everyone up to date.

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Review from Florence D (Daughter of Client) published on 17 December 2018 Submitted via Website
Overall Experience

Lovely kind staff and no job is too much. Can’t thanks them enough for all the help they have given to mum.

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Review from Elizabeth A (Niece of Client) published on 7 November 2018 Submitted via Website
Overall Experience

Compassionate Care cared for my dear aunt for over a year before she sadly made the difficult decision to move to a nursing home. It is to the credit of the whole team that she was able to stay at home as long as she was. As with many families, we have lots of commitments and do not live as close as we would like to. Thanks to the delightful care workers our aunt felt safe and cared for.

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Review from Joan M (Daughter of Client) published on 5 November 2018 Submitted via Website
Overall Experience
I wanted to take a minute to say thanks for the excellent care my dad has received from all the team at Compassionate Care. My dad is not the 'easiest' man to look after - he has very strong opinions and is very stubborn! We were so worried that my dad would refuse all care but the team have been so great and the management have responded to all our suggestions.
My sisters, me and my dad are always informed of any issues and the team work with us to find solutions that are best for my dad.

He loves the carers visiting now and we can finally have a good nights sleep!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

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Awards / Recognitions (15)

  • 23 Mar 2020Recipient: Compassionate Care Team Ltd
  • 10 Feb 2020Recipient: Compassionate Care Team Ltd
  • 10 Feb 2020Recipient: Compassionate Care Team Ltd

Accreditations

There are no accreditations posted yet for Compassionate Care Team Ltd.

Meet the Team (45)

Naomi Bennett
Naomi BennettJob Title:DirectorJoined: 2012

Naomi Bennett - Owner & Director.

Jasmine Brett - Goodwin
Jasmine Brett - GoodwinJob Title:Assistant ManagerJoined: 2012

Jasmine Brett - Goodwin - Assistant Manager

Ruvarashe Sadzauchi
Ruvarashe SadzauchiJob Title:Field Care SupervisorJoined: 2023

Ruvarashe Sadzauchi - Support Worker

Joanne Saxby
Joanne SaxbyJob Title:Field Care SupervisorJoined: 2024

Support Worker/Supervisor - Joanne S

Zoe Tuplin
Zoe TuplinJob Title:Compliance & HR Recruitment CoordinatorJoined: 2023

Zoe Tuplin - Compliance & HR Recruitment Coordinator

Karen Phillips
Karen PhillipsJob Title:Support workerJoined: 2012

Karen Phillips - Support worker

Laura Whiston
Laura WhistonJob Title:Support workerJoined: 2018

Laura Whiston - Support worker

Jola Bennett
Jola BennettJob Title:Support workerJoined: 2018

Jola Bennett - Support Worker

Angela Willoughby
Angela WilloughbyJob Title:Support WorkerJoined: 2017

Angela Willoughby - Support Worker

Sally - Ann Askew
Sally - Ann AskewJob Title:Support WorkerJoined: 2018

Sally- Ann Askew - Support worker

Hollie Wheatcroft
Hollie WheatcroftJob Title:Support WorkerJoined: 2021

Hollie Wheatcroft - Support Worker

Amanda Maclean
Amanda MacleanJob Title:Support WorkerJoined: 2022

Amanda Maclean - Support Worker

Caroline Shaw
Caroline ShawJob Title:Support WorkerJoined: 2022

Caroline Shaw - Support Worker

Saffron Rimmington
Saffron RimmingtonJob Title:Support WorkerJoined: 2022

Saffron Rimmington - Support Worker

Carol Wolstenholme
Carol WolstenholmeJob Title:Support workerJoined: 2023

Carol Wolstenholme - Support worker

Adele Rawson-Brown
Adele Rawson-BrownJob Title:Support WorkerJoined: 2023

Adele Rawson-Brown - Support Worker

Dorah Rupango
Dorah RupangoJob Title:Support WorkerJoined: 2023

Dorah Rupango - Support Worker

Josphine Rwizi
Josphine RwiziJob Title:Support WorkerJoined: 2023

Josphine Rwizi - Support Worker

Yolanda Vheremu
Yolanda VheremuJob Title:Support WorkerJoined: 2023

Yolanda Vheremu - Support Worker

Sithandazile Mutambira
Sithandazile MutambiraJob Title:Support WorkerJoined: 2023

Sithandazile Mutambira - Support Worker

Anita Tissington
Anita TissingtonJob Title:Support WorkerJoined: 2015

Anita Tissington - Support Worker

Alison Rawson
Alison RawsonJob Title:Support WorkerJoined: 2023

Alison Rawson - Support Worker

Teejay Williams
Teejay WilliamsJob Title:Support WorkerJoined: 2024

Teejay Williams - Support Worker

Natalie Chihowa
Natalie ChihowaJob Title:Support WorkerJoined: 2024

Natalie Chihowa - Support Worker

Clave Mupamhanga
Clave MupamhangaJob Title:Support WorkerJoined: 2024

Clave Mupamhanga - Support Worker

Jade Taylor
Jade TaylorJob Title:Support WorkerJoined: 2024

Jade Taylor - Support Worker

Katie Pickering
Katie PickeringJob Title:Support WorkerJoined: 2024

Katie Pickering - Support Worker

Emily Tomlinson
Emily TomlinsonJob Title:Support WorkerJoined: 2024

Emily Tomlinson - Support Worker

Aislin Key
Aislin KeyJob Title:Support WorkerJoined: 2024

Aislin Key - Support Worker

Miriam Bvunzawabaya
Miriam BvunzawabayaJob Title:Support WorkerJoined: 2024

Miriam Bvunzawabaya - Support Worker

Debbie Morse
Debbie MorseJob Title:Support WorkerJoined: 2024

Support Worker - Debbie M

Jessica Richards
Jessica RichardsJob Title:Support WorkerJoined: 2025

Support Worker - Jessica R

Lisa Duncan
Lisa DuncanJob Title:Support WorkerJoined: 2025

Support Worker - Lisa D

Paige Keeling
Paige KeelingJob Title:Support WorkerJoined: 2025

Support Worker - Paige K

Syria Chrimes
Syria ChrimesJob Title:Support WorkerJoined: 2025

Support Worker - Syria C

Charlie Berry
Charlie BerryJob Title:Support WorkerJoined: 2025

Charlie B - Support worker

Gracious Silkwila
Gracious SilkwilaJob Title:Support WorkerJoined: 2025

Gracious S - Support Worker

Ellie-May Dingle
Ellie-May DingleJob Title:Support WorkerJoined: 2025

Support Worker - Ellie May

Eurita Chitiga
Eurita ChitigaJob Title:Support WorkerJoined: 2025

Support Worker - Eurita C

Faith Doxey
Faith DoxeyJob Title:Support WorkerJoined: 2026

Faith D - Support Worker

Katrina Thompson
Katrina ThompsonJob Title:Support WorkerJoined: 2025

Katrina T - Support Worker

Lily Barnes
Lily BarnesJob Title:Support WorkerJoined: 2026

Lily B - Support Worker

Lilly Forrest
Lilly ForrestJob Title:Support WorkerJoined: 2026

Lilly F - Support Worker

Marie Smith
Marie SmithJob Title:Support WorkerJoined: 2025

Marie S - Support Worker

Tyler Maclean
Tyler MacleanJob Title:Support WorkerJoined: 2025

Tyler M - Support Worker

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