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Compassionate Care Team Ltd

35 Bridgegate, Retford DN22 7UX
Compassionate Care Team Ltd Logo
Compassionate Care Team Ltd logo
Compassionate Care Team Ltd, Retford
Compassionate Care Team Ltd, Retford
Compassionate Care Team Ltd, Retford

The Registered Manager of Compassionate Care Team has a wealth of experience in the field of Caring. The domiciliary care agency provides personal care to people who live in their own homes in Retford, Worksop, Ollerton and Edwinstowe.

They are regulated by CQC and contracts with Nottinghamshire County Council and Health.

They recruit kind, compassionate care staff who receive full training to enable them to carry out care requirements for...  

Care Provided by Compassionate Care Team Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £28 - £30
The price(s) shown are provided by the agency. Contact Compassionate Care Team Ltd for full pricing details and T&Cs.

Contact Compassionate Care Team Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Compassionate Care Team Ltd
  • Private Owned

Person in charge

  • Naomi Bennett (Registered Manager)

Compassionate Care Team Ltd Reviews (33)

9.4

Compassionate Care Team Ltd has a Review Score of 9.4 (9.354) out of 10, based on 9 reviews in the last 2 years. Over all time Compassionate Care Team Ltd has 33 reviews.

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Showing 33 reviews matching selected criteria
Review from S L (Daughter of Client) published on 24 March 2021 Submitted via Postal Card
Overall Experience

Mum has carers twice a week to help her shower and wash her hair. They are always caring and efficient in a particularly challenging year.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Thank you very much for this review. It is nice to receive positive feedback.

Staff
Care / Support
Management
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Value for Money
Review from Lisa M (Daughter of Client) published on 28 January 2021 Submitted via Website
Overall Experience

Thank you - it’s early days but Mum is very happy with the carers - the office have been very helpful and responsive to enquiries. And we have peace of mind that Mum is safer, supported and less isolated.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd
Hi Lisa

Thank you so much for your review, I will ensure the staff are aware of your comments.

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Management
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Review from Marion H (Daughter of Client) published on 28 January 2021 Submitted via Website
Overall Experience

My mum has been cared for by Compassionate Care for well over a year. They have been brilliant with her despite her worsening condition. Nothing has been too much for them. At the drop of a hat, we have added days and times. Not a problem. Mum is happy in their care. Cannot fault their professionalism. Very friendly. Always keep relatives informed.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd
Hi Marion

Thank you for your review, I will ensure comments are passed on to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheila B (Client / Service User) published on 28 January 2021 Submitted via Website
Overall Experience

Very good service and I can’t complain. I am always pleased to see all of my carers when they come to carry out my care. I also find the management team very fair in all areas. Overall I am happy with the service I receive from the company.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd
Hi Sheila

Thank you for your comments, I will forward your comments on to the staff team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lizzie B (Daughter of Client) published on 28 January 2021 Submitted via Website
Overall Experience

Very friendly and approachable care workers and managers. Always willing to help out with requests or suggestions. I have found the care workers to be trustworthy and honest and always kind and sympathetic with mum.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd
Hi Lizzie

Thank you for your review, I will ensure your comments are passed on to the staff team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Terence W (Client / Service User) published on 3 January 2020 Submitted via Postal Card
Overall Experience

Very good service. A good rapport with all carers who are excellent.

Reply from Naomi Bennett, at Compassionate Care Team Ltd

Thank you very much for your review of our team. I will pass your comments on to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S L (Sister of Client) published on 1 January 2020 Submitted via Postal Card
Overall Experience
I have experienced certain carers who do not do his care and seem to think they are the boss and only do what they want to do but fill in the app that they have done everything. It is not acceptable and my brother is treated as a victim. This is an upsetting issue for him.

They take advantage of his vulnerability.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi we are sorry that you have felt this way. We do appreciate going digital has had a big impact regarding carers completing visits on a phone. We have addressed issues with particular carers in the past who are now no longer working for the company.

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Treated with Dignity
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Review from K F (Daughter of Client) published on 18 December 2019 Submitted via Postal Card
Overall Experience

Highly recommend this company. All the management and staff willing to go that extra mile. Professional, caring and friendly.

Reply from Naomi Bennett, at Compassionate Care Team Ltd

Thank you so much for your comments, I will forward them onto the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra P (Daughter of Client) published on 17 December 2019 Submitted via Postal Card
Overall Experience

It is very hard to score since, as with many things related to client/people care, there are always variables. Generally, I am more than happy and satisfied with the care and at times I feel that carers go that 'extra mile' - might be part of the package, but it comes across as such. There will always be exceptions but the positives certainly outweigh the negatives.

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Review from Sheila B (Friend of Client) published on 4 January 2019 Submitted via Website
Overall Experience

Amazing, Amazing, Amazing. The girls are so cheerful and helpful. They helped my neighbour last year after he came out of hospital due to a fall. He was really low but the girls encouraged him every day to do his exercises and he is walking again when everyone thought he would give up! Can't recommend enough and they send out newsletters and post on Facebook to keep everyone up to date.

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Treated with Dignity
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Review from Florence D (Daughter of Client) published on 17 December 2018 Submitted via Website
Overall Experience

Lovely kind staff and no job is too much. Can’t thanks them enough for all the help they have given to mum.

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Treated with Dignity
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Review from Elizabeth A (Niece of Client) published on 7 November 2018 Submitted via Website
Overall Experience

Compassionate Care cared for my dear aunt for over a year before she sadly made the difficult decision to move to a nursing home. It is to the credit of the whole team that she was able to stay at home as long as she was. As with many families, we have lots of commitments and do not live as close as we would like to. Thanks to the delightful care workers our aunt felt safe and cared for.

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Review from Joan M (Daughter of Client) published on 5 November 2018 Submitted via Website
Overall Experience
I wanted to take a minute to say thanks for the excellent care my dad has received from all the team at Compassionate Care. My dad is not the 'easiest' man to look after - he has very strong opinions and is very stubborn! We were so worried that my dad would refuse all care but the team have been so great and the management have responded to all our suggestions.
My sisters, me and my dad are always informed of any issues and the team work with us to find solutions that are best for my dad.

He loves the carers visiting now and we can finally have a good nights sleep!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 September 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Compassionate Care Team Ltd.

Awards / Recognitions (15)

  • Recipient: Compassionate Care Team LtdDate: Monday 23 Mar 2020
  • Recipient: Compassionate Care Team LtdDate: Monday 10 Feb 2020
  • Recipient: Compassionate Care Team LtdDate: Monday 10 Feb 2020

Meet the Team (45)

Naomi Bennett Job Title: Director Joined: 2012
Naomi Bennett

Naomi Bennett - Owner & Director.

Jasmine Brett - Goodwin Job Title: Assistant Manager Joined: 2012
Jasmine Brett - Goodwin

Jasmine Brett - Goodwin - Assistant Manager

Ruvarashe Sadzauchi Job Title: Field Care Supervisor Joined: 2023
Ruvarashe Sadzauchi

Ruvarashe Sadzauchi - Support Worker

Joanne Saxby Job Title: Field Care Supervisor Joined: 2024
Joanne Saxby

Support Worker/Supervisor - Joanne S

Zoe Tuplin Job Title: Compliance & HR Recruitment Coordinator Joined: 2023
Zoe Tuplin

Zoe Tuplin - Compliance & HR Recruitment Coordinator

Karen Phillips Job Title: Support worker Joined: 2012
Karen Phillips

Karen Phillips - Support worker

Laura Whiston Job Title: Support worker Joined: 2018
Laura Whiston

Laura Whiston - Support worker

Jola Bennett Job Title: Support worker Joined: 2018
Jola Bennett

Jola Bennett - Support Worker

Angela Willoughby Job Title: Support Worker Joined: 2017
Angela Willoughby

Angela Willoughby - Support Worker

Sally - Ann Askew Job Title: Support Worker Joined: 2018
Sally - Ann Askew

Sally- Ann Askew - Support worker

Hollie Wheatcroft Job Title: Support Worker Joined: 2021
Hollie Wheatcroft

Hollie Wheatcroft - Support Worker

Amanda Maclean Job Title: Support Worker Joined: 2022
Amanda Maclean

Amanda Maclean - Support Worker

Caroline Shaw Job Title: Support Worker Joined: 2022
Caroline Shaw

Caroline Shaw - Support Worker

Saffron Rimmington Job Title: Support Worker Joined: 2022
Saffron Rimmington

Saffron Rimmington - Support Worker

Carol Wolstenholme Job Title: Support worker Joined: 2023
Carol Wolstenholme

Carol Wolstenholme - Support worker

Adele Rawson-Brown Job Title: Support Worker Joined: 2023
Adele Rawson-Brown

Adele Rawson-Brown - Support Worker

Dorah Rupango Job Title: Support Worker Joined: 2023
Dorah Rupango

Dorah Rupango - Support Worker

Josphine Rwizi Job Title: Support Worker Joined: 2023
Josphine Rwizi

Josphine Rwizi - Support Worker

Yolanda Vheremu Job Title: Support Worker Joined: 2023
Yolanda Vheremu

Yolanda Vheremu - Support Worker

Sithandazile Mutambira Job Title: Support Worker Joined: 2023
Sithandazile Mutambira

Sithandazile Mutambira - Support Worker

Anita Tissington Job Title: Support Worker Joined: 2015
Anita Tissington

Anita Tissington - Support Worker

Alison Rawson Job Title: Support Worker Joined: 2023
Alison Rawson

Alison Rawson - Support Worker

Teejay Williams Job Title: Support Worker Joined: 2024
Teejay Williams

Teejay Williams - Support Worker

Natalie Chihowa Job Title: Support Worker Joined: 2024
Natalie Chihowa

Natalie Chihowa - Support Worker

Clave Mupamhanga Job Title: Support Worker Joined: 2024
Clave Mupamhanga

Clave Mupamhanga - Support Worker

Jade Taylor Job Title: Support Worker Joined: 2024
Jade Taylor

Jade Taylor - Support Worker

Katie Pickering Job Title: Support Worker Joined: 2024
Katie Pickering

Katie Pickering - Support Worker

Emily Tomlinson Job Title: Support Worker Joined: 2024
Emily Tomlinson

Emily Tomlinson - Support Worker

Aislin Key Job Title: Support Worker Joined: 2024
Aislin Key

Aislin Key - Support Worker

Miriam Bvunzawabaya Job Title: Support Worker Joined: 2024
Miriam Bvunzawabaya

Miriam Bvunzawabaya - Support Worker

Debbie Morse Job Title: Support Worker Joined: 2024
Debbie Morse

Support Worker - Debbie M

Jessica Richards Job Title: Support Worker Joined: 2025
Jessica Richards

Support Worker - Jessica R

Lisa Duncan Job Title: Support Worker Joined: 2025
Lisa Duncan

Support Worker - Lisa D

Paige Keeling Job Title: Support Worker Joined: 2025
Paige Keeling

Support Worker - Paige K

Syria Chrimes Job Title: Support Worker Joined: 2025
Syria Chrimes

Support Worker - Syria C

Charlie Berry Job Title: Support Worker Joined: 2025
Charlie Berry

Charlie B - Support worker

Gracious Silkwila Job Title: Support Worker Joined: 2025
Gracious Silkwila

Gracious S - Support Worker

Ellie-May Dingle Job Title: Support Worker Joined: 2025
Ellie-May Dingle

Support Worker - Ellie May

Eurita Chitiga Job Title: Support Worker Joined: 2025
Eurita Chitiga

Support Worker - Eurita C

Faith Doxey Job Title: Support Worker Joined: 2026
Faith Doxey

Faith D - Support Worker

Katrina Thompson Job Title: Support Worker Joined: 2025
Katrina Thompson

Katrina T - Support Worker

Lily Barnes Job Title: Support Worker Joined: 2026
Lily Barnes

Lily B - Support Worker

Lilly Forrest Job Title: Support Worker Joined: 2026
Lilly Forrest

Lilly F - Support Worker

Marie Smith Job Title: Support Worker Joined: 2025
Marie Smith

Marie S - Support Worker

Tyler Maclean Job Title: Support Worker Joined: 2025
Tyler Maclean

Tyler M - Support Worker

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