Windrush Care

Office P10G, Cheltenham Film Studios, Arle Court, Hatherley Lane, Cheltenham GL51 6PN
Review Us
9.5 30 Reviews
  • Windrush Care, Cheltenham
Windrush Care is a provider of high-quality home care in and around Cheltenham, and the North Cotswolds.

The service was rated 'Good' by the Care Quality Commission (CQC) in August 2018.

Person-centred care is offered by an experienced staff team who help people to live at home independently for as long as possible.

Windrush Care offer Personal Home Care in and around Cheltenham as well as they cover North Cotswolds including Bourton-on-the-Water, Andoversford and Stow-on-the-Wold.

Supporting people who require care and wish to remain independent in their own home in Gloucestershire and the Cotswolds.

The care you need, in the home you love is what they provide.
Show Windrush Care on the Map

Care Provided by Windrush Care

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £38

We do not charge for initial assessment.
Fees are based on your requirements and location.
This will be explained at the initial assessment.

These prices are only a guideline, please contact Windrush Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Windrush Care Ltd

Person in charge

  • Sean Kennedy (Registered Manager)

Windrush Care Reviews (30)

9.5

Windrush Care has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years.
Over all time Windrush Care has 30 reviews.

Overall Experience
  • 24
  • 5
  • 1
  • 0
  • 0
Date Published
  • 30
  • 1
  • 2
  • 5
  • 25
Reviewer Connection to Windrush Care
  • 9
  • 7
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 1-20
Review from Andrea E (Daughter of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windrush has provided a first class service to my father who lives in Cheltenham. The carers are totally reliable and as well as providing whatever home help he needs they also provide cheerful companionship. He looks forward to their twice weekly visits and our family values knowing that he is well
looked after. Very happy with the service.
Reply from Sean Kennedy, Registered Manager at Windrush Care

Thank you so much for your kind words. We're delighted to hear that your father is enjoying the visits from our carers and that the support he's receiving is making a positive difference. Reliable care and genuine companionship are at the heart of what we do, and it's wonderful to know that both he and your family feel confident and reassured. We'll be sure to pass on your feedback to the team in Cheltenham.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Son of Client) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything that you would want from a care service for your parent. Nothing was too much trouble for the carers, who also took time to have a bit of a chat at each visit. The management team were always quick to keep me informed of any significant events. The carers and management even took time to
visit Dad when he was hospitalised. Exemplary.
Reply from Alice Clifford, Care Manager at Windrush Care

Thank you so much for your wonderful feedback on our services. All our care team loved their visits with your Father, and he will missed greatly by all his team and management.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J C (Granddaughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windrush were extremely helpful and supportive during a difficult time in our lives. Our grandparents both had varying types of dementia and at different stages, Windrush supported us with emotional and practical support during this time.
Extremely grateful for all the help and aid, the staff were
always polite and all willing to go the extra mile.
Thank you Windrush team for all your help!
Reply from David Chalk, Managing Director at Windrush Care

Thank you for your kind comments. We are so pleased we've been able to support you. Thank you also for mentioning the team, it is exactly what we try to do and it makes our work so worthwhile.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David A (Son of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have had help from Windrush Care for over 8 years. My mother in particular formed good relationships with two carers who helped her for a number of years. All the carers we experienced were kind and patient and the management team have always been very helpful in meeting our needs.
Reply from David Chalk, Managing Director at Windrush Care

It has been a real privilege to support your parents who were one of my very first clients. Your mother is much loved by the team and we send her best wishes now that she has moved into a great local care home. Thank you for the trust that you and your sister have placed in us over that time.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Nephew of Client) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windrush have looked after my uncle really well for the last two years. He built up a really close relationship with his one primary carer and considered him a good friend. Thank you for all you have done.
Reply from David Chalk, Managing Director at Windrush Care

Thank you for your kind review, this is great to hear. Our carers really enjoyed their visits to your uncle and it has been a pleasure to be able to help keep him safely at home for as long as we did.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H T (Daughter of Client) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windrush has given my mother excellent care for more than two years. Their well-trained staff were friendly, patient and attentive and never let us down. Indeed, they went out of their way to give a first-class service. I would highly recommend them.
Reply from David Chalk, Managing Director at Windrush Care

Thank you for your kind words. Our staff have enjoyed their visits to your mother, and we are delighted that you are pleased with the care we have given.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from christopher M (Son of Client) published on 3 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family's experience of Windrush has been totally fantastic. I was expecting a large amount of resistance from my parents about accepting care, but Windrush came in and in no time at all were welcomed by my parents who very much enjoyed the care provided. A wonderful company with wonderful people.
Reply from David Chalk, Managing Director at Windrush Care

You are very kind. We are so pleased that we've been able to help.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J E (Daughter of Client) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been immensely impressed with the support provided for my mum and me by Windrush. Mum is not someone who wanted or needed care in a traditional sense and Windrush took the time to understand both our perspectives and worked with us to find a solution that worked for all. They have been incredibly
understanding and flexible and I have always felt that they have my mum's best interests at heart. They have communicated with me every step of the way, been open and honest and their knowledge and experience have eased a very difficult time of transition. Simply put, I’m not sure where we’d be without them.
Reply from David Chalk, Managing Director at Windrush Care

Thank you for your kind words which are much appreciated by the whole team. We are delighted to support your mum and you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S C (Son of Client) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windrush are the best, bar none, and like most people who arrange care for their family, I tried the rest, but ended up with the best, always on time, always clean, tidy, helpful, and chatty which my mum loves as they all know.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joe d (Client) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windrush Care provided carers for my wife in her final months, living with cancer. Without exception, the carers were both highly professional and wonderfully supportive. They were tremendous with my wife, who loved their visits and they were very supportive to me - and they always looked for that little
bit extra that they could do. Nothing was ever too much trouble. I could not recommend them more highly. They are superb.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine N (Daughter of Client) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windrush Care were very quick to react to our request for care, finding carers at very short notice. The care delivered was very good, with a regular team covering the work. The carers themselves were lovely, looking after both my parents really well and ensuring that they received their meals and drinks
exactly as they liked them. I would recommend them to others.
Reply from David Chalk, Managing Director at Windrush Care

Thank you for your kind words. It has been a delight to look after and support your parents. We wish them all the very best in their move to be nearer to you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lawraine W (Daughter of Client) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been receiving companionship/helping services from Windrush for more than one year. The amount of contact she has been having increased in March as a result of the Covid19 lockdown. During the time since, my mother has had a constant caring team of three people, with one person providing
the majority of the visits. The caring team have enhanced my mother's life during the lockdown by helping her to walk around the small square in front of her apartment block. Afterwards, the carer makes coffee and they chat. My mother is a fiercely independent woman who resisted the extra care initially but has come to enjoy the companionship of the carers involved. Windrush must be congratulated on not having a single case of Covid19 among its staff or its clients. The precautions employed by staff have clearly worked. Windrush is also currently working on a computerised client record system which will allow access to relatives. I look forward to it going live.
Reply from David Chalk, Managing Director at Windrush Care

Thank you for your kind words - much appreciated. Our team thoroughly enjoy their visits. We hope to have the family access to the care visit notes up and running shortly.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen M (Cousin of Client) published on 26 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was not acquainted with Windrush Care myself, but my second cousin, who died this June spoke very highly of the services provided. She engaged Windrush Care to help with weekly personal care and trips out shopping and to the bank. She regarded the carers as her friends and they had a good chat during
visits. My cousin remarked many times how brilliant the carers were and how helpful. One of the ladies attended the funeral, which says a lot about the attitude of staff to their clients. Many thanks to the staff of Windrush Care for looking after my cousin in her final years.
Reply from David Chalk, Managing Director at Windrush Care

Thank you for your kind words. It was a pleasure to support your cousin in recent years and she was much loved by all the staff here. She will be greatly missed.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David M (Husband of Client) published on 26 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this company due to its flexibility to respond to changing circumstances and the staff's fantastic response and also the carers as well who turned up on time and quietly got on with the job on hand and nothing was to much trouble for them. Three of the carers even came to the
funeral service, which was lovely.
Thank you Windrush.
Reply from David Chalk, Managing Director at Windrush Care

Thank you for your kind review. It has been a great privilege to support you and your wife over this difficult time and we are so glad you chose us to work with you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark F (Son of Client) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windrush and the whole team including two particular members of staff did a brilliant job for my Mother, not only when she needed palliative care to the end, but also when she was convalescing after a broken hip.
Very importantly, the team formed a close personal relationship with my Mother, they
were sensitive to her needs and her style of operating.
She trusted and liked the team who became friends too.
It made the whole experience dignified, but also we all had a lot of fun and laughter too.
Windrush couldn't have been more helpful in fitting into her life and helping at all times of night and day, but also putting themselves out for her with extra trips shopping etc.
For my sister and I, we would/could trust Windrush to be there when we were both alway, knowing she would be properly looked after and that Windrush would be responsive and responsible in a crisis, this provided us with real peace of mind and made the last few weeks much easier to cope with. Thank you!
Reply from David Chalk at Windrush Care

Thank you for your kind review. It was a great privilege to look after your mother and you are right, there was a real bond between her and the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Roger S (Son of Client) published on 21 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Windrush Care has provided excellent support to my elderly father, which has enabled him to live as independently as possible. They have been able to adapt and provide for his needs as they have developed over the last year as well as providing support at very short notice as and when required. I have
no hesitation in recommending Windrush Care.
Reply from David Chalk at Windrush Care

Many thanks for your kind review. We are delighted to have looked after your father.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J F (Daughter of Client) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were all extremely good, caring and helpful.
Reply from David Chalk at Windrush Care

Thank you for your kind review. We were delighted to support you coming home from hospital and with such a successful outcome.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E O G (Friend of Client) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a welcome surprise to have such a great friendly and helpful care system. Always happy to help never rushed or felt as if we were any trouble. Thank you, thank you. 5* treatment provided.
Reply from David Chalk, Director at Windrush Care

Thank you for your kind comments. It has been a privilege to be able to provide the care and support that was needed.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sonia W (Client) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given has been outstanding. The carers are so delighted to please and no request is too much trouble.
Reply from David Chalk at Windrush Care

Thank you for your kind review. We are delighted to be able to provide you with support and care and our team enjoy their visits to you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hannah G (Client) published on 30 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Windrush has provided has been second to none. All of the carers have been absolutely lovely, timely and professional. They provided full time care for my mother for my wedding and it was seamless. I can't recommend them enough.
Reply from David Chalk at Windrush Care

Thank you for your kind review. It has been a pleasure looking after your mother and we look forward to supporting her next time she visits you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Windrush Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Windrush Care is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Windrush Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (6)

David

David Chalk

Job Title: Managing Director Joined: 2015

David Chalk is the founder and managing director of Windrush Care.


Previously, Chairman of Oxfordshire homecare agency Mary Knowles Homecare Partnership, he is a Trustee of an Almshouse Charity and a former director of Age Concern Enterprises.


'I set up Windrush Care to provide top-quality home care in Gloucestershire. I have seen from first-hand experience looking after my father what a complex and difficult process it can be to find excellent private care. Our aim is to make it as simple as possible for those families that want to make their own choices for care at home and provide the real alternative to residential care that is right for so many people.


We know the importance of having the right care and the right carers - and the huge difference this can make to people’s lives, both those cared for and their families.

Sean

Sean Kennedy

Job Title: Registered Manager Joined: 2017

Sean started in the care industry working with young people who had Autism and Learning Difficulties. He joined Windrush Care because he believed in the ethos that we support people who need care and wish to remain in the familiar surroundings of their own homes.


“I am fortunate to work with an amazing group of people at Windrush Care, who are both passionate and dedicated about providing the highest quality of care as I am”


“I want to ensure we deliver high quality, Person-Centred care for all our clients”


Key Responsibilities
Sean is our Registered Manager; who ensures that the whole team are compliant and working within our company's ethos. Sean is responsible to the Care Quality Commission (CQC) which enables him to keep our policies and procedures up to date. Sean also liaises with our local authority and maintains contact with Gloucestershire Care Providers Association and the Home Care Association (UK) to maintain up-to-date practices with our company.

Alice

Alice Clifford

Job Title: Care Manager Joined: 2018

Alice started in health and social care supporting individuals that had learning disabilities with behaviours that were challenged. Later she began working with a brand-new company, focusing on domiciliary care in Cheltenham and Tewkesbury, where she became a Senior and was in charge of all medication management. Alice started with Windrush Care in 2018 as the Care Coordinator. Since then, the business has developed, allowing her to become the Client Manager. This enabled Alice to focus on the area of care that she loves- the clients!


Key Responsibilities
Alice’s role involves supporting all new clients as they begin their journey with Windrush Care; whilst continuing to support our current clients and manage all the person-centred documentation for each individual client. Alice supports the financial manager and registered manager to ensure the everyday needs of our clients and staff are met.

Matt

Matt Wilkinson

Job Title: Training and Recruitment Manager Joined: 2019

Matt has been working in the care industry for over 20 years. Matt has supported individuals with a range of needs over the years, including those with learning disabilities and mental health needs. Matt originally started in Windrush Care in 2019 as a home carer; where his skills and knowledge were noticed by the team. Matt became training coordinator in 2020 and since then the company has expanded, allowing Matt to take the role of training and recruitment manager in 2022.


Key Responsibilities
Matt is responsible for all our in-house staff training for both new recruits and current staff. Matt developed his own training program to ensure all our staff are working to the companies ethos and are compliant within their roles. Matt is also our data protection officer. Matt is involved in the recruitment at Windrush care and supports the journey of new recruits with the aid of our office coordinator.

Emoson

Emoson Hodges

Job Title: Care Coordinator Joined: 2023

Emoson has been a part of Windrush care for many years. He joined us as a home carer after gaining experience in other roles in other companies as both a Care Coordinator as well as a Deputy Manager, he is now in the important role of Care Coordinator at Windrush Care, working alongside the Care Manager.

Jessica

Jessica Ennett

Job Title: Assistant Care Manager Joined: 2023

Jessica came on board in 2023, to support our Care Manager as well as working alongside our Care Coordinator in the reviewing of care plans, and risk assessments and supervising staff in ensuring spot checks and competency assessments are completed. Jess has worked within the adult healthcare sector for 6 years in both residential and home care organisations.

Frequently Asked Questions about Windrush Care

What Type of Services does Windrush Care offer?

Windrush Care offers Home Care.

How many Carers does Windrush Care employ?

Windrush Care employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Windrush Care to verify any information. View our terms and conditions. Windrush Care has an Enhanced Service - more info.