Be Caring Leeds

Office 52, Sugar Mill, Oakhurst Road, Leeds LS11 7HL
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8.3 3 Reviews
  • Be Caring Leeds, Leeds
Be Caring Leeds is rated Outstanding by the Care Quality Commission (CQC, November 2024) and delivers high-quality, personalised home care across the city. The service supports older adults and individuals with dementia, physical disabilities, or long-term conditions to live safely and independently at home. Care is available in Middleton, Belle Isle, Hunslet, Beeston, Holbeck, Farnley, Wortley, Bramley, Stanningley, Armley, Harehills, Killingbeck, Rothwell, Tingley, Ardsley, Morley, and Gildersome.

Support includes personal care, medication assistance, meal preparation, companionship, and specialist dementia care. Care visits start from 15 minutes and are available seven days a week, including evenings and weekends, with flexible scheduling to suit individual needs and routines.

Care is delivered by directly employed, DBS-checked Care Workers who receive ongoing training in safeguarding, dementia care, and end-of-life support. The Leeds team reflects the city’s diversity, ensuring inclusive and culturally appropriate care.

The service works closely with local GPs, hospital teams, and community health professionals to provide joined-up support. As part of a not-for-profit, employee-owned organisation, Be Caring Leeds reinvests into its services and workforce—ensuring every individual receives consistent, compassionate, and person-centred care.

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Care Provided by Be Caring Leeds

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Cat Sabo (Manager)
  • Admission Criteria
    • Provide personal care, medication, moving and positioning, social support, shopping calls and cleaning

Funding & Fees Guide for Be Caring Leeds

  • Prices

  • Hourly Rate: From £31.90 per hour

  • Why Choose Be Caring?


    No Call-Out Fees, No Hidden Charges – Travel time is included in our rates.
    We offer high-quality care at competitive rates, ensuring value for money.
    Shorter visits starting from 15 minutes, meaning you only pay for what you need.
    Fair Billing – We charge in 5-minute increments, ensuring accurate, transparent costs.
    Highly-Trained, Consistent, Care Workers – Our employee-owned social enterprise invests in high-quality training for our Care Workers.

Be Caring Leeds Reviews (3)

8.3

Be Caring Leeds has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Be Caring Leeds has 3 reviews.

Overall Experience

  • 1
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Date Published

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Review from Tony K (Son of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team at Be Caring enough for the outstanding care they provided for my mother during her journey with dementia. Their compassion and dedication were evident in every visit. The carers came to her home three times a day, ensuring that every aspect of my her needs was met with patience,
dignity, and genuine affection. Nothing was ever too much trouble.
My mother always looked forward to their visits. The warmth and kindness of the carers allowed her to remain in the comfort of her own home for much longer than we thought possible. It was clear that the carers saw her as more than just a client and always brought a smile.
Right up until the difficult decision was made that she could no longer stay at home, the care and support never wavered.
I wholeheartedly recommend Be Caring to anyone seeking loving, professional, and exceptional care for a loved one.
We as a family are deeply grateful for everything they did for my mother.

Reply from April Carr, Communications & Engagement Lead at Be Caring Leeds

On behalf of everyone at Be Caring, thank you for trusting us to support your family. We are deeply grateful for your recommendation and send you and your family our warmest wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen T (Son of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, we cannot use the expected system to communicate by digital. Hence we have to use email. This has supposedly been reviewed by your IT Team & has never been fixed.
This results in us communicating directly with senior personnel in the business. However, the process works extremely
well for us. Not sure if it is the most effective us of your managers time handling our issues?

Reply from April Carr, Communications & Engagement Lead at Be Caring Leeds

Thank you for taking the time to share your feedback and for your positive ratings!We appreciate your patience and the efforts you've made, alongside our team, to try and resolve challenges with our digital communication system. While it's not ideal that we haven't yet found a technical solution, we are pleased that our managers' direct support has meant your communication with us has continued to be effective.We continue to work with the system provider and key contacts to seek a resolution. Your feedback is invaluable in helping us improve, and we are committed to ensuring communication remains as smooth and responsive as possible.Thank you again for your understanding, and your positive feedback about the quality of care we provide.


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Management

Treated with Dignity

Value for Money

Review from Andrea E (Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Untrained staff sent in blind so cannot carry out most care without lots of client input which causes sickness for brain injuries, dementia, learning difficulties.


High turnover of staff due to poor management and training.


Untrained in handling medical equipment.


Untrained in handling medication.


Management

ineffective, not interested in client welfare causing further illness.


Always back the staff, leaving clients vulnerable.


There are a few good carers that are exceptionally good at their jobs, unfortunately not enough of them.


I know of other clients who have suffered too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Be Caring Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Be Caring Leeds is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Be Caring Leeds is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Be Caring Leeds

What Type of Services does Be Caring Leeds offer?

Be Caring Leeds offers Home Care.

How many Carers does Be Caring Leeds employ?

Be Caring Leeds employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Be Caring Leeds to verify any information. View our terms and conditions. Be Caring Leeds has a Platinum Service – more info.