Friendly Homecare

The Vale Business Centre, Unit 30, 203-205 The Vale, Acton, London W3 7QS
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Top 20 award
10 41 Reviews
  • Friendly Homecare, London
Friendly Homecare is an independent provider of care support services for elderly and vulnerable individuals. Their services are aimed at supporting individuals to maintain their independence within their own homes and communities. They cover a range of practical, personal, and complex support for older adults, individuals with learning or physical disabilities, mental health issues, dementia, palliative care needs and many other long-term conditions.

Worth mentioning as well, is their companionship support, which includes accompanying clients/service users to appointments (medical or non-medical) or going out shopping. It could also include visiting a café/restaurant or visiting places of interest such as art galleries, cinemas, museums, theatres, etc. This ensures that individuals can continue to engage in the activities that they enjoy, therefore promoting their independence, self-esteem and general wellbeing.

The team recognise and appreciate that every individual is unique; and so they dedicate time for collaboration with the individual and their family or legal representative(s), to develop personalised care plans. This consequently enables them to provide a high quality of person-centred care, based on the support required.

The team at Friendly Homecare are committed and passionate about delivering a truly personal care experience. They focus on ensuring that clients/service users have continuity of care. This is so important in developing trust and building good relationships. It also helps tremendously in recognising subtle changes in clients/service user needs that may ordinarily be missed if there is no continuity.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32

Minimum of two hours support provided per visit. No hidden charges. No VAT.


We may be able to provide shorter visits (one hour) depending on the availability of care staff and the location of where the care is required; though the cost will tend to be slightly higher - largely due to factors such as travel time.


Please contact us for an estimated cost - which can be confirmed following an assessment of your needs.

These prices are only a guideline, please contact Friendly Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Good to Know

Owner

  • Friendly Homecare Ltd

Person in charge

  • Shiva Singh (Registered Manager)

Friendly Homecare Reviews (41)

Total of 41, showing 41-41
10

Friendly Homecare has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Friendly Homecare has 41 reviews.

Overall Experience

  • 37
  • 4
  • 0
  • 0
  • 0

Date Published

41
3
5
10
31

Review from Susan (Mother of Client) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Friendly Homecare supply carers for my severely disabled son, and I really cannot fault them.
They go out of their way to ensure that my son is comfortable with them and they are always very caring and helpful.
I have used many agencies in the past, but feel very happy to let Friendly
Homecare take over for the time they are with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Friendly Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Friendly Homecare is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Friendly Homecare is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

Meet the Team (6)

Shiva

Shiva Singh

Job Title: Registered Manager

Joined: 2015

I’ve been working in the social care sector for over 20 years. My personal and work experiences have inspired my passion for encouraging and supporting elderly & vulnerable individuals to maintain their independence within their own homes or to regain it, following a deterioration in abilities, perhaps owing to illness or other reasons.


I am experienced in supporting & planning support for individuals with various health conditions and I have worked closely with multidisciplinary teams to achieve positive health outcomes for service users. Through person-centred care planning, the team and I are able to promote individuals’ capabilities, choices, dignity and self-esteem, as a means of stimulating better physical and emotional well-being.


I am also quite ardent about staff development, in order to deliver an efficient, high quality and personalised care service with a focus on interaction and involvement.

Natasha

Natasha Ramnarine

Job Title: Operations Manager

Joined: 2015

Natasha has been working within the domiciliary care sector for over 20 years as well, in various roles, starting out as a care support worker. She progressed through to management and enjoys dealing with and supporting our service users and support workers with any issues they might have. Natasha works closely with Shiva and deals with many of the day-to-day issues that arise.


“I still enjoy providing care for service users whenever required. Personal contact is invaluable and reminds you of the positive impact that you can have on someone’s life. Outside of work, I am a mum of two and also help to support my two elderly great aunts so that they can remain independent in their home”.

Sedana

Sedana Davis

Job Title: Senior Care Support Worker

Joined: 2018

Sedana has a wide range of experience in adult social care and has supported many individuals, often with very complex physical and mental health needs. She has been working with us for over 5 years but has 20+ years of experience supporting vulnerable individuals.

Cicely

Cicely Allen

Job Title: Care Support Worker

Joined: 2016

Cicely has been supporting our service users for 8 years, and she too, has many years of prior experience in social care.


She loves visiting different places, cooking, baking (she makes a delicious banana cake!) and growing fruits & vegetables in her garden during the summer.

Diana

Diana Avery

Job Title: Care Support Worker

Joined: 2016

Diana has been with Friendly Homecare for 8 years. She has a wide range of previous experiences including at a GP surgery; and has supported individuals of all ages. Diana is known for being very practical and knowledgeable. She’s one for a good chat!

Winnie

Winnie Munthali

Job Title: Care Support Worker

Joined: 2016

Winnie has been working with us for over 7 years. Prior to that, she was also working in domiciliary care with other providers. She has over 12 years of experience supporting elderly and vulnerable service users - many with frailty, or a diagnosis of dementia, who have benefitted from having her support all day, or overnight.

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