Aceso Home Care

This review commences from June to present day and continuing care. My husband (the client) and I cannot praise Aceso too highly the whole company is the best one we have had since we have had carers visit (3 years). There is nothing that they can be faulted on from management to carers. They are consistent with their timing and the whole attitude of everyone we have come into contact with is excellent so very caring.

My mum was diagnosed with Parkinson's and dementia in February 26 after a stay in hospital and the NHS care finished. We were worried because we knew we would have to continue with carers. Are concerns was my dad. He is a very private man and old fashioned in his ways. So we started to look and a leaflet came though the door for ACESO and we have never looked bac . They are fantastic with both my mum and dad nothing is to much trouble. My dad as also been diagnosed with Parkinson's but he say he doesn't need care. But they make sure he as everything he needs. They have become theirfriends which makes us very happy as a family.

We couldn't be happier with the care our step mum has been receiving so far. From the very beginning, the team have been absolutely amazing and have already made such a positive difference to all of us as a family.

Our step mum is noticeably happier and more relaxed, which means everything to us. The carers are reliable and we always know when they are coming, which gives us real peace of mind. They take the time to stay with her, help with whatever she needs, and nothing ever feels rushed.

Most importantly, they are genuinely kind, friendly, and respectful, which has helped build trust and comfort so quickly.

We're so grateful for the support and would highly recommend them to anyone looking for quality care.

I would recommend Aceso. Having experienced other care providers, they stand out. I am very grateful and my father is very happy and most importantly feels safe. Thank you from all our family.

The care and attention we received from Aceso was excellent. All the different Carers who came to help us were courteous, very respectful, kind and considerate. We would recommend Aceso to anyone who is looking for the services this Company offer.

Given my own experience with them, I would be happy to recommend.

After being unhappy and changing from a previous provider we could not believe the difference. Aceso have been first class in the care they provided and never let us down. The staff really care and dealt with any problems quickly and professionally. Our Friend was very happy with the care she received . We would recommend Aceso to anyone wanting carers who they can trust.

Dad is now needing care again soon so hoping and praying we get Aceso back.

I am a client uses uses this service and some of the staff are very helpful but I would not recommend their services at all some of the deputy managers are not approachable at all they do not take into consideration their clients needs some of them but others do when I have called up in the past they have said they will deal with situations and read emails but they never did some some carers of brilliant and patient and do actually care about the clients needs and the clients once but a lot of them don't some some staff have have left me uncomfortable they have made me come close to tears, the support worker pushed on my shoulder with their arm and caused me to be in a lot of pain they have in the past refused reviews to send support when I was in hospital they said to my mom that they could not provide support half an hour after my poi appointment. I was in hospital all day on the general anaesthetic and dating round to my parents and said they could not provide support half an hour after my normal.

I can highly recommend Aceso to those looking for an at home care agency for either themselves or their relations.

Gradually got to know carers. Now fully trusted in situations where previously very anxious and unsure. Always clean and dressed, carers are very patient and encouraging when encountering intermittent and unpredictable problems. Exercise routine fun and productive, improving arm and leg strength.

I have been an Aceso user for about 5 years, several with live in 24 hour carers and for the last 2 years I have had 2 and 3 calls daily. Overall I have had excellent care from very helpful staff. Thank you to everyone.

My dad has daily support from Aceso carers who provide personal care, assistance around the home and with shopping, as well as very welcome company. Aceso have been wonderful, providing care for him for several years now including live in carers for a couple of years as he was quite unwell. A lot of really great staff whose company Dad enjoys a lot!

Aceso have been looking after my cousin for the last 2 years after suffering a mental breakdown during lockdown. The carers are fantastic and he sees them more as friends than carers, which is a great compliment in itself. Recently, it was thanks to the carers noticing a change in his behaviour that we realised he hadn’t been taking his medication properly, and with the help of Aceso's Registered Manager, we managed to get him the hospital treatment he needed. The registered manager came out on a Sunday afternoon to assess him herself and then sat with him in A&E for 8 hours before he was admitted. The next few days were very stressful, but she was there, to not only assist my cousin but also to support me in dealing with the situation, she also arranged extra care for when he was discharged. My experience with all the Aceso team has been excellent, and I would have no issues recommending them. A big thank you to you all!

Can't fault anything the carers do. Extremely helpful and willing and kind. We know my mother-in-law is in safe hands with all the carers.

We are happy with the care provided to my mum and they look after her needs, especially with how poorly she has been lately.

Wasnt easy to hand over the care of my Dad to others but I soon felt reassured that he was in good hands. I met five of the carers and all were friendly and kind to Dad.

My 97-year-old mother-in-law came to stay with us for a break she had never had care before and was very resistant but it really worked out, better than we ever imagined. Everything was set up to suit and fit in with us, even though it was a temporary arrangement. I wouldn’t hesitate to recommend Aceso Home Care and will be definitely using them again when my mother-in-law comes again in a couple of months. The carer we had was amazing, so much so my mother-in-law looked forward to her coming and really enjoyed her visits, which was something we would never have imagined at the beginning.

The whole family wish to express our heartfelt thanks and gratitude for taking such excellent care of her and making her last days comfortable.

All the staff were extremely kind and gentle with my husband but at the same time very efficient. They were also very friendly and cheerful. We both looked forward to your girls coming as we knew we would receive kindness, cheerfulness and compassion. The family would like to give you all our grateful thanks.