Aceso Home Care

4B Hightown, Sandbach, Cheshire, CW11 1AB
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9.1 36 Reviews
  • Aceso Home Care, Sandbach
Aceso Home Care provides a service that promotes the independence of elderly, disabled or home-bound individuals by providing assistance with day-to-day activities that enable clients to stay in their own homes and their personal surroundings, as opposed to having to seek care from a care home. They are a client-centred company.

The Aceso Home Care office is ideally located to deliver professional home care services across Cheshire.

Staff deliver a wide range of care services to many different individuals who require assistance due to age, mental health or disability.

The personalised care and support offered will help individuals live independently, in their own home, for as long as possible.

Aceso Home Care genuinely care about clients, employees and their community.

Visits can be as long or as short as required and offer personal care, domestic care, social care, end of life care, night care and live in care tailored to individual needs and to let clients live the life in the way they choose.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Please call our team for our latest care fees

These prices are only a guideline, please contact Aceso Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Aceso HomeCare

Person in charge

  • Nicole Griffths (Registered Manager)

Aceso Home Care Reviews (36)

9.1

Aceso Home Care has a Review Score of 9.1 (9.100) out of 10, based on 7 reviews in the last 2 years.
Over all time Aceso Home Care has 36 reviews.

Overall Experience
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Date Published
  • 36
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Reviewer Connection to Aceso Home Care
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Total of 36, showing 1-20
Review from M S (Power of Attorney of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being unhappy and changing from a previous provider we could not believe the difference. Aceso have been first class in the care they provided and never let us down. The staff really care and dealt with any problems quickly and professionally. Our Friend was very happy with the care she received
. We would recommend Aceso to anyone wanting carers who they can trust.
Reply from Paul Best, Director at Aceso Home Care

Thank you for the lovely review and recommendation. We will pass on your comments to our team!

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Review from H P (Daughter of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so pleased with the care we got from Aceso for Dad. They were prompt and efficient. They were so friendly and patient with dad. Nothing too much trouble. I was very nervous about dad having care but didn't need to be and they were always willing to listen if I had any worries. So not just there
for dad but for me also . Unfortunately dad had to have a long stay in hospital but they rang to see how he was doing.
Dad is now needing care again soon so hoping and praying we get Aceso back.
Reply from Paul Best, Director at Aceso Home Care

Thank you for the lovely review, it has been a pleasure to look after your Father. We will pass on your comments to our amazing Care Team.

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Review from L S (Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am a client uses uses this service and some of the staff are very helpful but I would not recommend their services at all some of the deputy managers are not approachable at all they do not take into consideration their clients needs some of them but others do when I have called up in the past they
have said they will deal with situations and read emails but they never did some some carers of brilliant and patient and do actually care about the clients needs and the clients once but a lot of them don't some some staff have have left me uncomfortable they have made me come close to tears, the support worker pushed on my shoulder with their arm and caused me to be in a lot of pain they have in the past refused reviews to send support when I was in hospital they said to my mom that they could not provide support half an hour after my poi appointment. I was in hospital all day on the general anaesthetic and dating round to my parents and said they could not provide support half an hour after my normal.
Reply from Paul Best, Director at Aceso Home Care

Dear LS,Thank you for sharing your feedback. We are sorry to hear that you feel this way about your experience with Aceso Homecare.We would like to clarify that some of the concerns you've raised in your review were not previously reported to our team, while others were fully investigated at the time through our formal complaints and safeguarding procedures. In those cases, a full response was provided to you directly in line with our commitment to quality and accountability.At Aceso Homecare, we take every concern seriously and remain committed to delivering safe, compassionate, and professional care. We are also committed to protecting the reputation of our staff and organisation from misinformation, particularly where concerns have already been addressed in good faith.While we cannot comment on individual care matters in a public forum for reasons of client confidentiality, if you believe there are matters still unresolved, please feel free to contact us on 01270 629761

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Review from Fiona K (Sister of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who work for Aceso do a fantastic job of caring for my sister & brother in law, who both receive twice daily care in their own home, & once a week cleaning of their home too, and have been doing so for the last 6 months.
The carers arrive on time, and conduct themselves in a professional
manner and are always attired in their uniform. They truly care about their work, & their interactions with their clients whom they are providing personal care for. They have a passion for their care role and this being their vocation, & not "a job".
It is reassuring for me to know my sister & brother in law are receiving the appropriate care, by trustworthy & diligent professionals.
In addition to the care staff the staff working in the office environment are always happy to take my calls & provide me with any information & guidance following my conversations with them.
I can highly recommend Aceso to those looking for an at home care agency for either themselves or their relations.
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Review from C T (Wife of Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gradually got to know carers. Now fully trusted in situations where previously very anxious and unsure. Always clean and dressed, carers are very patient and encouraging when encountering intermittent and unpredictable problems. Exercise routine fun and productive, improving arm and leg strength.
Reply from Paul Best, Director at Aceso Home Care

Thank you for the lovely review, it is a pleasure to be trusted in caring for your husband.

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Review from Alexander Nelson C (Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been an Aceso user for about 5 years, several with live in 24 hour carers and for the last 2 years I have had 2 and 3 calls daily. Overall I have had excellent care from very helpful staff. Thank you to everyone.
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Review from Emma C (Daughter of Client) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has daily support from Aceso carers who provide personal care, assistance around the home and with shopping, as well as very welcome company. Aceso have been wonderful, providing care for him for several years now including live in carers for a couple of years as he was quite unwell. A lot of
really great staff whose company Dad enjoys a lot!
Reply from Paul Best, Director at Aceso Home Care

Thank you for the lovely review, every day it really is a pleasure to be able to support your dad!

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Review from Mark L (Cousin of Client) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aceso have been looking after my cousin for the last 2 years after suffering a mental breakdown during lockdown. The carers are fantastic and he sees them more as friends than carers, which is a great compliment in itself. Recently, it was thanks to the carers noticing a change in his behaviour that
we realised he hadn’t been taking his medication properly, and with the help of Aceso's Registered Manager, we managed to get him the hospital treatment he needed. The registered manager came out on a Sunday afternoon to assess him herself and then sat with him in A&E for 8 hours before he was admitted. The next few days were very stressful, but she was there, to not only assist my cousin but also to support me in dealing with the situation, she also arranged extra care for when he was discharged. My experience with all the Aceso team has been excellent, and I would have no issues recommending them. A big thank you to you all!
Reply from Paul Best, Director at Aceso Home Care

Thank you for your positive review, the team work so hard to make sure that the best care is provided, we will pass on your comments to the team.

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Review from Jen W (Daughter-in-law of Client) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault anything the carers do. Extremely helpful and willing and kind. We know my mother-in-law is in safe hands with all the carers.
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Review from Ian B (Son of Client) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the care provided to my mum and they look after her needs, especially with how poorly she has been lately.
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Review from Lindsay N (Daughter of Client) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wasnt easy to hand over the care of my Dad to others but I soon felt reassured that he was in good hands. I met five of the carers and all were friendly and kind to Dad.
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Review from Janeanne W (Daughter-in-law of Client) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old mother-in-law came to stay with us for a break she had never had care before and was very resistant but it really worked out, better than we ever imagined. Everything was set up to suit and fit in with us, even though it was a temporary arrangement. I wouldn’t hesitate to recommend Aceso
Home Care and will be definitely using them again when my mother-in-law comes again in a couple of months. The carer we had was amazing, so much so my mother-in-law looked forward to her coming and really enjoyed her visits, which was something we would never have imagined at the beginning.
Reply from Paul Best, Director at Aceso Home Care

Thank you for your kind words, our team works hard to ensure we deliver a high standard of care to all our clients.

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Review from Michael W (Son of Client) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aceso was responsible for the home care of my elderly mother when she was diagnosed with terminal cancer. Due to the advanced nature of her illness, she sadly only required assistance for 12 days. During that time Aceso provided morning and early evening care initially, but as her condition worsened,
they provided two additional daily visits. Several carers attended to my mother and each and every one of them was kind, compassionate and friendly, whilst still remaining professional throughout. We were present at all these visits and we couldn’t have asked for anyone better. In such a short space of time, we felt like we knew each one of them personally.
With regard to the management of the company, we spoke with the registered manager on a few occasions and were impressed with the professional manner in which she dealt with all our needs.
The whole family wish to express our heartfelt thanks and gratitude for taking such excellent care of her and making her last days comfortable.
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Review from B Y (Wife of Client) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were extremely kind and gentle with my husband but at the same time very efficient. They were also very friendly and cheerful. We both looked forward to your girls coming as we knew we would receive kindness, cheerfulness and compassion. The family would like to give you all our grateful
thanks.
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Review from M S (Daughter of Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most carers are wonderful with my mum, they pay attention to details, hold conversations with my mum and make her feel the most important person in the world. What more could I ask for?
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Review from Geoff D (Son of Client) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aceso has been helping out my Dad since early 2019. The carers prepare his breakfast and lunch in the morning and his dinner in the evening. My Dad asked me to say he is very happy with the quality of the service he receives and to mention that the carers are friendly and capable. On the odd occasion
we’ve had to contact head office, they have been responsive and helpful.
Reply from Paul Best, Director at Aceso Home Care

Thank you for the lovely review, your Dad is an absolute pleasure to spend time with. We pride ourselves on the quality of care that we provide and will pass on your comments to the team.

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Review from Patricia Y (Daughter-in-law of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been receiving help from Aceso since the beginning of this year. Although originally hostile to the idea of having carers, she is now accepting of them and is mostly enjoying their visits. As she has Alzheimer's, her moods can vary, and she sometimes refuses to co-operate, but they
are always kind to her, and sometimes manage to persuade her to get up and get on. The carers have been a real asset during the lockdown period, supporting me and my husband as we face the difficulties of this awful disease.
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Review from Arthur G (Son of Client) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find all staff very professional and caring, the very best care agency we have ever used.
Reply from Paul Best, Director at Aceso Home Care

Thank you for your valued feedback, our team work hard to ensure that the very best care is provided to our clients.

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Review from Janet M (Daughter-in-law of Client) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was cared for by Aceso in the last 5 months of her life during treatment for cancer. All the carers were so kind and obviously loved what they did. Without their help, my mother in law couldn't have stayed at home and would have had to go into a nursing home. They were also a big support
to me, both mentally and physically, in my caring role for which I am so grateful.
Reply from Paul Best at Aceso Home Care

Thank you for your kind words, our team works hard to ensure we deliver a high standard of care and it is good to hear your positive feedback.

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Review from Robert S (Son of Client) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the period you have looked after my father. The service you have provided has been exceptional and has been of great comfort to my father and family at this difficult time. The care and dedication your whole team has provided has been very thorough and of an exceptionally high standard enabling
my father to keep his dignity. Knowing your team will be there for my father as his needs are growing is very reassuring. May we just say a big thank you.
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Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Aceso Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Aceso Home Care is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 40 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aceso Home Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Nicole

Nicole Griffiths

Job Title: Registered Manager Joined: 2022

Nicole Griffith is the Registered Manager for Aceso Homecare and brings to the team a wealth of experience in health and social care services.


Nicole is passionate about heading an outstanding team of Care workers and a first-class management team to back them. With ongoing high-quality training and support the skills of each member of our team, develop and grow, therefore ensuring that we offer an outstanding Person-Centred care service to all our clients.

Frequently Asked Questions about Aceso Home Care

What Type of Services does Aceso Home Care offer?

Aceso Home Care offers Home Care.

How many Carers does Aceso Home Care employ?

Aceso Home Care employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aceso Home Care to verify any information. View our terms and conditions. Aceso Home Care has an Enhanced Service - more info.