Clarriots Care (Cheshire East)

Stapeley Coach House, 198 London Road, Stapeley, Nantwich CW5 7JW

Clarriots Care (Cheshire East) provide domiciliary care and support services across Cheshire and the North East. The wide range of care services are available to individuals who require assistance due to their age, mental health or disability.

Clarriots Care (Cheshire East) office was founded in 2015 with the belief that care should be truly personalised, encouraging individuals to lead healthier and more fulfilling lives.

Experienced staff provide a range of care services tailored to the individual's needs. These include: personal care, domestic care, social care, end of life care, night care and live-in care.

The care provider focus on delivering a tailored care experience for all service users, placing them at the centre of everything they do and allowing them to have the freedom, independence, comfort, choice and controllability of the care they require.

Group : Clarriots Home Care Ltd

Person in charge: Steph Roll (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 18

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Clarriots Care (Cheshire East): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Clarriots Care (Cheshire East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Clarriots Care (Cheshire East) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.779 for Clarriots Care (Cheshire East) is calculated as follows: ( (60 Excellents x 5) + (17 Goods x 4) ) ÷ 77 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Clarriots Care (Cheshire East) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Clarriots Care (Cheshire East) has a Review Score of 9.8 (9.779) from 13 Reviews

Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarriots Care (Cheshire East)?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarriots Care (Cheshire East)

  • Daughter of Client/Service User
    4
  • Client / Service User
    3
  • Wife of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    1
  • Granddaughter of Client/Service User
    1
  • more

This is a very well organised and efficient service.
The staff at all levels seem well chosen and the carers very well trained and friendly without being intrusive.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Paul Best, Director at Clarriots Care (Cheshire East) responded to this review on 05 Mar 2018:

Thank you for your positive review and kind words.

The care company have got very dedicated staff. They are polite and very thorough in their duties. From start to finish I have had no problems being a client and I would definately recommend them to people like myself. Everyone of these staff is a team player when they leave the household you feel relaxed and totally satisfied. A job well done and excellent service.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   4.5 out of 5

Paul Best, Director at Clarriots Care (Cheshire East) responded to this review on 02 Mar 2018:

Thank you for your kind words, our team works hard to ensure we deliver a high standard of care and its good to hear your positive feedback.

Clarriots took over my care several months ago. All our family find their care efficient, gentle and kindly. They feel like friends and do their very best to arrive on time and when expected. I and all my family are grateful.

How likely would you be to recommend Clarriots Care (Cheshire East)? Likely

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Average Rating:   4.8 out of 5

Paul Best, Director at Clarriots Care (Cheshire East) responded to this review on 02 Mar 2018:

Thank you for your thoughtful and kind feedback!

I am pleased with the care my mother receives from Clarriots Care. She is treated with dignity and compassion
The carer is aware of my mother's needs and carries out her duties in a friendly and professional manner. As my mother has dementia and is unable to cope with "change" the Clarriots Care team try as much as is practicable to ensure that she has the same carer in attendance. I feel confident that the arere has my mother's best interests at heart. The carer is always cheerful and friendly and my mother is comfortable with her presence in her home.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent caring and thoughtful staff. Nothing is too much trouble in their helping with the care of my husband. Also been very helpful with other issues connected with my husband's wellbeing. Very pleased we chose Clarriots.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent service. Highly professional. Very kind and caring staff. Lovely and warm individuals that we would highly recommend to others. Very helpful and looks after my Dad with compassion and dignity at all times. Thank you.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   5 out of 5

The care, consideration and support given to my mother-in-law and the family by all staff members has been of a really high level right from the initial visit. Nothing is ever too much trouble and the understanding shown with the ever changing requirements is greatly appreciated.

How likely would you be to recommend Clarriots Care (Cheshire East)? Likely

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Average Rating:   4.2 out of 5

There has been a change of manager, administration staff and carers while my husband has been a user of this service. The transition has been quite good and now everything seems to be very settled and well organised.
My husband's needs are always taken into account in areas such as providing continuity of care and the carers with whom he is most comfortable. It always feels as though we receive a personal service.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   4.4 out of 5

A big thank you to the cares who help me to look after my husband at home and hopefully will do so for a long time yet. They are polite and helpful, cheerful and respect my husband's dignity and not only care for my husband but also make sure that I am ok too.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise Clarriots Care Cheshire East enough. My Grandad is very reliant upon my Mum since we lost my Grandma in February, but even still, he was reluctant to have carers when we went away for a fortnight last month. We organised for Clarriots Care (Cheshire East) to visit him a few nights a week, but weren't sure how it was going to go down - Luckily, it was a success. Thanks to Clarriots for changing my Grandad's mind on having a carer! The Registered Manager could not help enough; when it came to discussing not only his current needs but explaining that anything she felt needed doing whilst we were abroad, could be sorted without hesitation, this was great peace of mind for us. The carer came to visit my Grandad prior to us going away & were there whenever he needed them throughout our absence. They even offered phone calls to keep him company on the nights we hadn't booked for them to visit. Brilliant service, huge thanks to the Manager for sorting it all. Will definitely be using again.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   5 out of 5

My mother was very pleased with the support that she received from the whole team at Clarriots Care. It gave the confidence and support she needed whilst I was away on holiday. It was great how that any new member of the team was introduced by someone my mother had already meet, and she then knew who would be visiting her the next day. Knowing that the team were also able to be called on out of hours was also a big plus. Thanks go to the whole team!

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   4.8 out of 5

The care/support provided for my 96 year old father is excellent. The carers are considerate, attentive and follow care plans which are individual to my father. They are very respectful especially when providing personal care i.e showering. The company ensure that there is no swapping and changing of staff and that there is consistency. The manager is very competent, empathetic and very committed to providing tailor-made service for individuals.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Average Rating:   5 out of 5

Clarriots Care have been extremely professional providing care service to my father. They offer a tailor made package to suit the individual need and provide the same carers each time, so there is a continuity of care. The standard of care is superb and if there have been any problem it is communicated to the relevant parties in an efficient manner. My experience with Clarriots Care has been brilliant and would highly recommend their services.

How likely would you be to recommend Clarriots Care (Cheshire East)? Extremely Likely

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Care / Support

Management

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Average Rating:   4.8 out of 5

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Awards / Recognitions

April 2018

Top 20 Home Care Groups 2018

Recipient: Clarriots Home Care Ltd

Date: Thursday 05 Apr 2018

more details

December 2017

Job Vacancies

Staff Profiles

No image found

Steph Roll

Job Title: Registered Manager

Joined: 2016

Description:

Steph Roll is the Registered Manager for Clarriots Care Cheshire East and brings to the team a wealth of experience in health and social care services.

Steph is passionate about heading an outstanding team of Care workers and a first-class management team to back them. With on-going high-quality training and support the skills of each member of our team, develops and grows, therefore ensuring that we offer an outstanding Person-Centred care service to all our clients.

“Each client and Care worker becomes a member of our Clarriots Care family, this motivates us all to go above and beyond for client and family members”.