Heritage Healthcare (Solihull)

Fairgate House, 205 Kings Road, Birmingham B11 2AA

Heritage Healthcare (Solihull)
Heritage Healthcare (Solihull)
Heritage Healthcare (Solihull)

Heritage Healthcare Solihull provides home care services to people who require some help and support. Their services enable clients to remain living independently within the comfort and familiar surroundings of their own home.

Heritage Healthcare Solihull serves communities in the Solihull local authority area of Birmingham, covering Solihull, Shirley, Marston Green, Meriden, Kenilworth, Knowle and the surrounding areas.

Heritage Healthcare Solihull is committed to providing a distinctive range of expert and bespoke care services within their clients' homes promoting their well-being, independence and choice, whilst maintaining the highest quality of life possible.

Group : Heritage Healthcare

Person in charge: Manjit Kaur (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: Adult Care (18+)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Heritage Healthcare (Solihull): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.9 Heritage Healthcare (Solihull) has a Review Score of 8.9 (8.907)

The Review Score of 8.9 (maximum of 10) for Heritage Healthcare (Solihull) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Heritage Healthcare (Solihull) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.907 for Heritage Healthcare (Solihull) is calculated as follows: ( (49 Excellents x 5) + (5 Goods x 4) ) ÷ 54 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Heritage Healthcare (Solihull) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heritage Healthcare (Solihull)?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Heritage Healthcare (Solihull)

  • Daughter of Client/Service User
    3
  • Client / Service User
    2
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

Heritage Healthcare is caring for my mum. The carer cares. She is very good we are very happy with the service Punjabi specialist carer always communicates with my mother and we are very happy and gives so much respect to my mum. She has dementia and we are very happy with Heritage Healthcare.

How likely would you be to recommend Heritage Healthcare (Solihull)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We are very pleased with Heritage Healthcare Services and their carers who help me with my mum who has dementia. They are very professional and help very much, it's very much appreciated. I am happy to be with Heritage Healthcare.

How likely would you be to recommend Heritage Healthcare (Solihull)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Anna McCormick, Marketing Assistant at Heritage Healthcare (Solihull) responded to this review on 28 Nov 2017:

Hi Pam, thank you so much for your review. We're really glad you're happy with the service we are providing for your mum.

My husband has been in the care of this wonderful team since December 2016. The team of carers are professional, caring, easy to talk with and allow flexibility within my husband's care plan. This ensures his complex needs are met and continually assessed. I have cared for my husband for 12 years and was reluctant to accept help. However, this is the best decision I have made.
Thanks to the whole Team and particularly, their Manager, for all your ongoing, personal efforts to ensure my husband is as peaceful and comfortable as possible.

How likely would you be to recommend Heritage Healthcare (Solihull)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Morgan McAllister, Marketing Assistant at Heritage Healthcare (Solihull) responded to this review on 21 Apr 2017:

Thank you so much for your lovely review - we're delighted to be able to help!

Initially, we were concerned when allocated the above agency for SHS - end of life for dad, as it was new and had not been CQC assessed. However, our concerns were unjustified, as at all times they were professional - both management and staff. They were kind and treated dad at all times with respect and dignity. They often went beyond and exceeded their requirements in time. No situation ever seemed too much for them. The Owner is very hands on and often got involved practically. They were a great support when dad passed away. We could not of managed without them.

How likely would you be to recommend Heritage Healthcare (Solihull)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Heritage Healthcare provided me with a brilliant service. I have the choice of my carer who speaks my own language. Carer treats me with dignity and respect and always gives me choice. Management team is very supportive as they keep an eye on the service checking it every month. I am very pleased with this service I am getting.

How likely would you be to recommend Heritage Healthcare (Solihull)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Heritage Health Care provides excellent care for my wife. My wife lives with dementia and challenging behaviour. Previously we had a difficult time to settle with carers, but this company, carers and management are very professional, excellent and talented and very helpful in every way. Whenever we need them they are always there with open hands to help us.

How likely would you be to recommend Heritage Healthcare (Solihull)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother suffers from dementia, a heart problem and stroke. Heritage Healthcare provide excellent care for my mom. Punjabi speaker carer always does different activities my mom. Always engages, we are very pleased with Heritage Healthcare. They are excellent. 10/10.

How likely would you be to recommend Heritage Healthcare (Solihull)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A friend recently recommended Heritage Healthcare to us. My husband has bowel cancer. We recently started receiving care from Heritage Healthcare and it has been excellent. They are very kind and always on time, and the carers are brilliant with my husband.

How likely would you be to recommend Heritage Healthcare (Solihull)? Unlikely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Heritage Healthcare have provided me with excellent care and I have fun talking and having a good conversation. I suffer with dementia and I am one eye blinded. I had a stroke with my right side affected. The care and management team are really good. Once again I am very happy with Heritage Healthcare and their management team. Thank you 10/10.

How likely would you be to recommend Heritage Healthcare (Solihull)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Heritage Healthcare (Solihull)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

Job Vacancies

Staff Profiles

Manjit

Manjit Kaur

Job Title: Registered Care Manager

Joined: 2016

Description:

Director and Registered Care Manager of Heritage Healthcare Solihull, Manjit Kaur is a hard-working and confident individual, with over 16 years of experience within Social Care.

Highly organised, efficient and reliable, Manjit consistently displays her commitment to her work and works with her clients to ensure the best possible outcomes for the individual and their loved ones. Manjit has excellent communication and interpersonal skills which enable her to lead and have positive working relationships with her care team

Manjit said, “I will use my skills and knowledge of the Social Care sector to develop Heritage Healthcare Solihull as a trusted care provider of choice within our community. I will take a very hands-on approach to my role as Registered Care Manager and look forward to building relationships with all of our clients.”

Arjan

Arjan Singh

Job Title: Care Coordinator

Joined: 2016

Description:

A reliable, hard working and caring individual, Arjan Singh will work alongside Manjit, taking the role as Care Coordinator.

Arjan has experience in care, business administration and customer service. He will utilise these skills to support Manjit in Heritage Healthcare Solihull’s marketing efforts and in developing the business. Arjan’s excellent communication skills and strong organisational ethos will ensure Heritage Healthcare Solihull’s clients receive an exceptional care service.