Caremark (Merton) provide a home care service for older people and those living with learning disabilities, physical disabilities and mental health problems.
Care and support workers assist clients with personal care, medication management, shopping, meal preparation and cleaning, in addition to offering companionship and helping clients to attend social events and interact in their local community.
Caremark Merton’s team of fully trained care workers are experienced in supporting clients with a range...
Caremark (Merton) provide a home care service for older people and those living with learning disabilities, physical disabilities and mental health problems.
Care and support workers assist clients with personal care, medication management, shopping, meal preparation and cleaning, in addition to offering companionship and helping clients to attend social events and interact in their local community.
Caremark Merton’s team of fully trained care workers are experienced in supporting clients with a range of needs, while respecting their dignity at all times and helping them to remain independent.
Care workers can conduct visits during a range of times to suit each client’s individual requirements. Visits can range from 30-minutes to longer visits. Caremark also offer live-in care, companionship as well as respite, depending on each client’s personal requirements. In addition to the same, Caremark also provide shopping services and weekly cleaning where there is a demand.
Care Provided by Caremark Merton
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£33.85 - £35.35
Weekly Live-in Care
£1,400 - £1,610
The lower rate applies to daily calls (Mon-Fri),while the higher rate is for weekend calls (Sat-Sun) for both 30 minute and hourly sessions.
The lower rate for live in service is designated for low-dependency clients, whereas the higher rate is intended for high-dependency clients.
The price(s) shown are provided by the agency. Contact Caremark Merton for full pricing details and T&Cs.
Contact Caremark Merton to get a personalised quote:
Review from Caroline I (Daughter of Client) published on 4 September 2026 Submitted via Website•
Overall Experience
Caremark provided a live in carer for two weeks to stay with my mum who is 91 with Alzheimer's. My mum lives with me and I went on holiday. Each time I called mum whilst I was away she was settled and happy with the carer and I was given regular updates about mums well-being. When I returned home...
Caremark provided a live in carer for two weeks to stay with my mum who is 91 with Alzheimer's. My mum lives with me and I went on holiday. Each time I called mum whilst I was away she was settled and happy with the carer and I was given regular updates about mums well-being. When I returned home all the washing had been done, the house was clean and there was even a roast meal waiting for us to enjoy. The experience was very good and the carer was kind, efficient and friendly. Mum was very well looked after. THANKYOU Caremark.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you so much for your fantastic review. We are delighted to hear that your mum was so well cared for during your holiday.
Knowing that your mum was settled, happy and well looked after is particularly important to us. We are delighted that the regular updates provided reassurance throughout...
Thank you so much for your fantastic review. We are delighted to hear that your mum was so well cared for during your holiday. Knowing that your mum was settled, happy and well looked after is particularly important to us. We are delighted that the regular updates provided reassurance throughout your holiday and that you returned home to find your mum comfortable and your home so well cared for. Our carers take great pride in providing not only professional care, but also kindness, companionship and thoughtful support with the day-to-day running of the home. It is lovely to hear that this made such a positive difference to you and your mum.
Thank you for choosing Caremark and for taking the time to share your experience. We truly appreciate your kind words.
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Review from Don C (Son of Client) published on 27 August 2026 Submitted via Website•
Overall Experience
Cynthia was a wonderful reviewer, who was happy, bright, attentive and compassionate. She carried out the review with great clarity and efficiency, whilst constantly checking that my mum was ok and fully understood the questions. My mum was very happy to have her as a reviewer and told her so! The...
Cynthia was a wonderful reviewer, who was happy, bright, attentive and compassionate. She carried out the review with great clarity and efficiency, whilst constantly checking that my mum was ok and fully understood the questions. My mum was very happy to have her as a reviewer and told her so! The meeting was well paced and Cynthia continually allowed my mum thinking time or time for me to re-phrase anything that was asked. My mum would sincerely like to have Cynthia do all her 12 month reviews from now on. She is very happy with all her current carers and with the service(s) provided thus far by Caremark.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for sharing such a lovely review. We are truly pleased to hear that your mum felt comfortable, respected and listened to throughout her review. Creating a calm and supportive experience, where everyone has the time and space to feel heard, is very important to us.
It is wonderful to know...
Thank you for sharing such a lovely review. We are truly pleased to hear that your mum felt comfortable, respected and listened to throughout her review. Creating a calm and supportive experience, where everyone has the time and space to feel heard, is very important to us.
It is wonderful to know that she is happy with her care and the support she receives from Caremark Merton. Your kind words are greatly appreciated and that is a real motivation to our team. Thank you for your trust and for taking the time to share your positive experience.
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Review from I C (Daughter-in-law of Client) published on 21 August 2026 Submitted via Review Postal Card•
Overall Experience
The carers manage well in an unusual set-up where the client is looked after in a family member's home. They are professional, polite and kind. My MIL likes them and accepts their help willingly. It is reassuring to know that she has personal care managed well and that we have an extra pair of eyes...
The carers manage well in an unusual set-up where the client is looked after in a family member's home. They are professional, polite and kind. My MIL likes them and accepts their help willingly. It is reassuring to know that she has personal care managed well and that we have an extra pair of eyes monitoring her wellbeing.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for sharing your positive feedback. We are pleased to hear that our carers have adapted well to this unique care arrangement and that their professional, kind and respectful approach has made a positive difference. It is reassuring to know that your mother-in-law is comfortable with the...
Thank you for sharing your positive feedback. We are pleased to hear that our carers have adapted well to this unique care arrangement and that their professional, kind and respectful approach has made a positive difference. It is reassuring to know that your mother-in-law is comfortable with the carers and accepts their support and works with her carers as a team. We understand how important it is to include our customers in the process of carrying out personal care tasks, promoting our customers' independence and confidence is our priority. We truly appreciate your trust in our team.
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Review from B M (Client / Service User) published on 20 August 2026 Submitted via Postal Card•
Overall Experience
Sylvester is a very good carer I observe that he does my personal hygiene better than a nurse.
Sylvester is a very good carer I observe that he does my personal hygiene better than a nurse.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you very much for your wonderful and heartfelt feedback. We are truly grateful for your kind words and so pleased to hear about your positive experience with the care provided. We're delighted to hear that the care provided has met such a high standard, particularly with personal hygiene and...
Thank you very much for your wonderful and heartfelt feedback. We are truly grateful for your kind words and so pleased to hear about your positive experience with the care provided. We're delighted to hear that the care provided has met such a high standard, particularly with personal hygiene and dignity. Our priority is always to ensure that personal care is delivered with dignity, respect, compassion and professionalism. It is extremely rewarding to know that you feel supported and well cared for. Thank you for taking the time to share your experience with us.
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Review from Krisha L (Daughter of Client) published on 20 August 2026 Submitted via Postal Card•
Overall Experience
So far I'm happy whilst happy or I feel adequate service. I expect helping me with tidy room and folding dried clean clothing. I want all carers should inform about Apek's needs and has behavour and epilepsy.
So far I'm happy whilst happy or I feel adequate service. I expect helping me with tidy room and folding dried clean clothing. I want all carers should inform about Apek's needs and has behavour and epilepsy.
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Review from M P (Daughter of Client) published on 14 August 2026 Submitted via Postal Card•
Overall Experience
The care is carried out calmly, with patience and dignity. The bed is made and bathroom left clean and tidy after use. I am most grateful for the care received. Thank you.
The care is carried out calmly, with patience and dignity. The bed is made and bathroom left clean and tidy after use. I am most grateful for the care received. Thank you.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for sharing such kind and thoughtful feedback. We are delighted to know that the care provided was carried out with patience, respect and dignity. It is wonderful to hear that attention was also given to maintaining a clean and comfortable environment. Your appreciation means so much to our team and inspires us to continue providing care with kindness and compassion.
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Review from Denise U (Cousin of Client) published on 10 August 2026 Submitted via Review Postal Card•
Overall Experience
The present service is very good. The carers communicate well with me and make my life a lot easier. I enjoy being taken out shopping as well as the day to day tasks they do for me.
The present service is very good. The carers communicate well with me and make my life a lot easier. I enjoy being taken out shopping as well as the day to day tasks they do for me.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you so much for your lovely review and for sharing your experience with us.
We are delighted to hear that you are happy with the care and support you receive. It is wonderful to know that our carers communicate well with you and help make your daily life easier. We are especially pleased...
Thank you so much for your lovely review and for sharing your experience with us. We are delighted to hear that you are happy with the care and support you receive. It is wonderful to know that our carers communicate well with you and help make your daily life easier. We are especially pleased that you enjoy your shopping trips as well as the day-to-day support provided by the team.
Thank you for placing your trust in us - it is a privilege to support you and we look forward to continuing to provide compassionate and high-quality care.
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Review from H A (Son of Client) published on 7 August 2026 Submitted via Review Postal Card•
Overall Experience
The regular carers we have attending to my mother are sensitive to her needs and patient too. They are always open to considering any comments we have.
The regular carers we have attending to my mother are sensitive to her needs and patient too. They are always open to considering any comments we have.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you so much for your wonderful review. It truly means a great deal to us to know that our carers are providing such compassionate, patient and thoughtful support. Person Centred care delivery is our focus and priority. We are especially pleased to hear that you feel listened to and that our...
Thank you so much for your wonderful review. It truly means a great deal to us to know that our carers are providing such compassionate, patient and thoughtful support. Person Centred care delivery is our focus and priority. We are especially pleased to hear that you feel listened to and that our team work and our carers work as a team with you and family. Thank you again for taking the time to share your experience-it is sincerely appreciated.
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Review from H O (Daughter-in-law of Client) published on 5 August 2026 Submitted via Website•
Overall Experience
Caring and very supportive, I do appreciate the fact that they look after my father in law not just as a client but as a family and I am so please to know that I can trust Caremark with my family,thanks so much
Caring and very supportive, I do appreciate the fact that they look after my father in law not just as a client but as a family and I am so please to know that I can trust Caremark with my family,thanks so much
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for your wonderful feedback. We truly appreciate your kind words and are delighted to hear that you feel your father-in-law is cared for with compassion, dignity and respect. It means a great deal to know that you trust us to support your family. We are grateful for your recognition of...
Thank you for your wonderful feedback. We truly appreciate your kind words and are delighted to hear that you feel your father-in-law is cared for with compassion, dignity and respect. It means a great deal to know that you trust us to support your family. We are grateful for your recognition of our team's dedication and commitment to delivering compassionate, person-centred care. We also appreciate your feedback regarding management, as it helps us continue to improve. Thank you again for taking the time to share your experience.
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Review from Jo L (Daughter of Client) published on 4 August 2026 Submitted via Website•
Overall Experience
My father was always treated with care, diginity and kindness. He felt like he was listened to and his wishes and needs were always met. So much so that he looked forward to his carers visit. His carer was always reliable and puntual.
My father was always treated with care, diginity and kindness. He felt like he was listened to and his wishes and needs were always met. So much so that he looked forward to his carers visit. His carer was always reliable and puntual.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for your kind words and for taking the time to share your experience. It means so much to know that your father felt listened to, respected, and genuinely cared for. Providing compassionate, reliable and person-centred care is at the heart of everything we do, so it is wonderful to hear...
Thank you for your kind words and for taking the time to share your experience. It means so much to know that your father felt listened to, respected, and genuinely cared for. Providing compassionate, reliable and person-centred care is at the heart of everything we do, so it is wonderful to hear that he looked forward to each visit. Knowing that we were able to make such a positive difference to his daily life is incredibly rewarding for our team. Thank you again for your trust and support.
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Review from Becca S (Daughter of Client) published on 31 July 2026 Submitted via Website•
Overall Experience
Emmanuel was an amazing carer for our dad. He had dad laughing and they had amazing intellectual conversations which my dad really looked forward to everyday.
When my mum went into hospital he was there every day which meant we could confidently leave our dad in his hands to be with our mum....
Emmanuel was an amazing carer for our dad. He had dad laughing and they had amazing intellectual conversations which my dad really looked forward to everyday.
When my mum went into hospital he was there every day which meant we could confidently leave our dad in his hands to be with our mum. Emmanuel became part of our family and we all missed him when dad passed away. Massive thank you to him and Caremark for all their care.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you so much for taking the time to share your kind words. We are truly grateful to hear how much comfort, companionship and support was provided during such an important time. It means a great deal to us to know that our care made a positive difference and helped bring reassurance when it was...
Thank you so much for taking the time to share your kind words. We are truly grateful to hear how much comfort, companionship and support was provided during such an important time. It means a great deal to us to know that our care made a positive difference and helped bring reassurance when it was needed most. We are very proud of our staff and the care they provided, and we appreciate your trust in Caremark.
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Review from Michael S (Son of Client) published on 31 July 2026 Submitted via Website•
Overall Experience
The carer EMMANUEL was very attentive towards my father showing kindness and empathy. My father really liked him a lot and was happy to see him each day on his visits. It made life so much easier for my mum who was also ill at the time.
The carer EMMANUEL was very attentive towards my father showing kindness and empathy. My father really liked him a lot and was happy to see him each day on his visits. It made life so much easier for my mum who was also ill at the time.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for taking the time to share your kind feedback. We are truly grateful to hear that our care made such a positive difference during what we understand was a very challenging time for your family. It is wonderful to know that compassion, kindness and empathy helped bring comfort and...
Thank you for taking the time to share your kind feedback. We are truly grateful to hear that our care made such a positive difference during what we understand was a very challenging time for your family. It is wonderful to know that compassion, kindness and empathy helped bring comfort and reassurance, while also providing valuable support to your loved ones. Your thoughtful words mean a great deal to us, and we will be sure to share your appreciation with the member of our care team. Thank you again for your trust and for allowing us to be part of your family's care.
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Review from Sara A (Daughter of Client) published on 29 July 2026 Submitted via Website•
Overall Experience
Our carer was a true lifeline for my father, he made everything feel more manageable and bought laughter and music into my father's last year. The care provided was exceptional and we honestly felt like our carer had become part of our family. He made a difficult time much easier for us all.
Our carer was a true lifeline for my father, he made everything feel more manageable and bought laughter and music into my father's last year. The care provided was exceptional and we honestly felt like our carer had become part of our family. He made a difficult time much easier for us all.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for your wonderful 5-star review and for taking the time to share your positive experience. We are truly grateful for your kind words about both our care team and management. It is rewarding to know that the care, support and dedication provided to your father have made a positive...
Thank you for your wonderful 5-star review and for taking the time to share your positive experience. We are truly grateful for your kind words about both our care team and management. It is rewarding to know that the care, support and dedication provided to your father have made a positive difference. Your appreciation means a great deal to all of us and motivates us to continue delivering compassionate, high-quality care. Thank you once again for your trust and support.
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Review from Julie S (Client / Service User) published on 4 March 2026 Submitted via Website•
Overall Experience
I have had excellent care from all the carers that visit. Any changes are made where needed to help me especially if I have early hospital appointments. All the carers are friendly caring and work with my needs.
I have had excellent care from all the carers that visit. Any changes are made where needed to help me especially if I have early hospital appointments. All the carers are friendly caring and work with my needs.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you have had such a positive experience with our care team. It is especially pleasing to know that our carers' kindness, flexibility and commitment to meeting your individual needs, including supporting...
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you have had such a positive experience with our care team. It is especially pleasing to know that our carers' kindness, flexibility and commitment to meeting your individual needs, including supporting you with hospital appointments, have made a difference. Your appreciation means a great deal to both our carers and management and we remain committed to providing the highest standard of compassionate, person-centred care. Thank you for your trust and support.
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Review from Miriam L (Client / Service User) published on 1 February 2024 Submitted via Postal Card•
Overall Experience
Our service provider has been with us since October. He is reliable, efficient and pleasant to be with. He is very helpful and my husband is very comfortable with him.
Our service provider has been with us since October. He is reliable, efficient and pleasant to be with. He is very helpful and my husband is very comfortable with him.
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Review from F T (Client / Service User) published on 9 November 2023 Submitted via Postal Card•
Overall Experience
I am now 94 year old. I think I must have been using Caremark for some four years at least. They have always been helpful and kind and cheerful (mostly!). They are sometimes late, but on the other hand sometimes too early (I don't mind that as I wake up quite early). I am referring to the girls who...
I am now 94 year old. I think I must have been using Caremark for some four years at least. They have always been helpful and kind and cheerful (mostly!). They are sometimes late, but on the other hand sometimes too early (I don't mind that as I wake up quite early). I am referring to the girls who come on duty. But I would prefer something regular!
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Review from Mark R (Son of Client) published on 25 September 2023 Submitted via Postal Card•
Overall Experience
The care manager and her team continue to work with me to co-create the best level of care for my mother, that allows her to flourish in a safe and dignified way. The level of proactive communication is excellent and the team are open to receive constructive criticism and guidance, as care is...
The care manager and her team continue to work with me to co-create the best level of care for my mother, that allows her to flourish in a safe and dignified way. The level of proactive communication is excellent and the team are open to receive constructive criticism and guidance, as care is fine-tuned as circumstances evolve. My mother was extremely grateful for the flowers, card and chocolates on her birthday from the Caremark team.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Thank you for your lovely review. We at Caremark are most happy to continue to providing the best care for you mother and always happy to help. Care Manager and Caremark Team.
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Review from C D (Wife of Client) published on 29 March 2022 Submitted via Postal Card•
Overall Experience
Wonderful, compassionate carers.
Wonderful, compassionate carers.
↩Reply from Evelyn Chiejina, Care Manager at Caremark Merton
Caremark has supported the client beyond expectations. The family has welcomed our care staff warmly.
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Review from G C (Son-in-law of Client) published on 26 January 2022 Submitted via Postal Card•
Overall Experience
Good service now.
Good service now.
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Review from O G (Client / Service User) published on 12 July 2021 Submitted via Postal Card•
Overall Experience
On the whole, I am very pleased with this service. It has improved since I first started using it with regards to timing and more regular carers. I would recommend this service but with the provisions that it is quite expensive.
On the whole, I am very pleased with this service. It has improved since I first started using it with regards to timing and more regular carers. I would recommend this service but with the provisions that it is quite expensive.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Caremark Merton.
Meet the Team (2)
Evelyn ChiejinaJob Title Managing DirectorJoined 2013
Meet Evelyn, our friendly and compassionate leader at Caremark Merton. With a background in management and a BSc (Hons) from the University of North...
Meet Evelyn, our friendly and compassionate leader at Caremark Merton. With a background in management and a BSc (Hons) from the University of North London, Evelyn’s career has been dedicated to serving the community. She worked for Hammersmith and Fulham Council and Transport for London before following her passion for caring and empathy. In 2013, Evelyn started Caremark (Merton) to provide excellent care services to those in need.
Evelyn’s focus on high quality and attention to detail ensures that our care services are efficient, effective, and of the highest standard. She believes in giving back to the community and is actively involved with local churches and their outreach programs. Despite the challenges posed by COVID-19, Evelyn has led Caremark Merton with unwavering determination to maintain the safety of our care assistants and ensure customer satisfaction.
Evelyn’s caring nature and dedication to her team make her a true asset to Caremark Merton. She goes above and beyond to ensure that both our customers and care assistants are happy, and she doesn’t rest until the job is done. Evelyn’s passion for making a positive impact in the lives of others is evident in every aspect of our care services
Cynthia ValentineJob Title Care ManagerJoined 2023
I am delighted to have the opportunity to progress towards a Care Manager position. I am currently preparing myself academically to achieve this...
I am delighted to have the opportunity to progress towards a Care Manager position. I am currently preparing myself academically to achieve this goal, while also drawing on the strong managerial knowledge, leadership skills, and practical experience I have developed throughout my career. My experience in different roles has given me a comprehensive understanding of the organisation, our clients, our carers and the importance of effective leadership within a domiciliary care environment.
Throughout my time at Caremark, I have been fortunate to work alongside a supportive and knowledgeable team. Working collaboratively and sharing skills, knowledge, and experience has contributed significantly to my professional development. I value teamwork and believe that strong communication, mutual support and a shared commitment to high standards are essential to achieving positive outcomes.
I consider myself a committed and willing learner who is always eager to develop my knowledge and skills. I welcome constructive feedback and use it as an opportunity for growth, reflecting on areas where I can improve and turning challenges and shortcomings into positive learning experiences.
I am a hardworking, motivated and adaptable individual who is comfortable working in a fast-paced environment. I understand the importance of remaining organised, calm, and professional while ensuring that the needs of clients, their families, carers and office staff remain at the centre of everything we do.
For me, becoming a Care Manager is about much more than achieving a position or title. It is about having a genuine passion for the work I do and making a positive difference in the lives of the people we care for. It is also about supporting and developing my team of hardworking carers and staff, recognising their contributions, and creating an environment where everyone feels valued and empowered to perform at their best.
Ultimately, my goal is to provide strong, compassionate and effective leadership while ensuring that the whole team works towards the same outcome: delivering consistently high-quality, safe, respectful and person-centred care.
I am committed to continuing my professional development and believe that my experience, leadership qualities, willingness to learn and passion for care have prepared me well for this next stage of my career.
Frequently Asked Questions about Caremark Merton
How many Carers does Caremark Merton employ?
Caremark Merton employs 20 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Merton to verify any information. View our terms and conditions. Caremark Merton has an Enhanced Service -what an Enhanced Service includes.
