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Care and support workers assist clients with personal care, medication management, shopping, meal preparation and cleaning, in addition to offering companionship and helping clients to attend social events and interact in their local community.
Caremark Merton’s team of fully trained care workers are experienced in supporting clients with a range...
Caremark (Merton) provide a home care service for older people and those living with learning disabilities, physical disabilities and mental health problems.
Care and support workers assist clients with personal care, medication management, shopping, meal preparation and cleaning, in addition to offering companionship and helping clients to attend social events and interact in their local community.
Caremark Merton’s team of fully trained care workers are experienced in supporting clients with a range of needs, while respecting their dignity at all times and helping them to remain independent.
Care workers can conduct visits during a range of times to suit each client’s individual requirements. Visits can range from 30-minutes to longer visits. Caremark also offer live-in care, companionship as well as respite, depending on each client’s personal requirements. In addition to the same, Caremark also provide shopping services and weekly cleaning where there is a demand.
Care Provided by Caremark Merton
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
The lower rate applies to daily calls (Mon-Fri),while the higher rate is for weekend calls (Sat-Sun) for both 30 minute and hourly sessions.
The lower rate for live in service is designated for low-dependency clients, whereas the higher rate is intended for high-dependency clients.
The price(s) shown are provided by the agency. Contact Caremark Merton for full pricing details and T&Cs.
Contact Caremark Merton to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Caremark
- Private Owned
Person in charge
- Cynthia Valentine (Care Manager)
Caremark Merton Reviews (27)
Caremark Merton has a Review Score of 9.5 (9.504) out of 10, based on 14 reviews in the last 2 years.
Over all time Caremark Merton has 27 reviews.
Caremark has been providing personal care for my Dad (who has dementia) since November 2019. That care has now increased to daily visits - morning and evening. Every carer has treated my Dad with dignity and a very high level of care - and always checks that my Mum is happy before they leave. Dad...
Caremark has been providing personal care for my Dad (who has dementia) since November 2019. That care has now increased to daily visits - morning and evening. Every carer has treated my Dad with dignity and a very high level of care - and always checks that my Mum is happy before they leave. Dad has a main carer who is worth his weight in gold. Dad's face lights up when he sees him - and he always takes the time to explain things to us as a family as well as care for Dad.
My late mother was served by the lovely caring staff from Caremark for 18 months. All the carers actually CARED about her wellbeing comfort and day to day happiness. They used the word care in its truest form and I was very grateful to have their services. Other medical professionals commented on...
My late mother was served by the lovely caring staff from Caremark for 18 months. All the carers actually CARED about her wellbeing comfort and day to day happiness. They used the word care in its truest form and I was very grateful to have their services. Other medical professionals commented on how well my mother was cared for including the integrity of her skin by moisturising and I’m sure the positive joyful attitude of her regular carer prolonged her life. I have personally recommended them to neighbours who have asked.
In December 2016 until June 2020 Caremark (Merton) stepped in 4 times a day to care for my mother. I'm 100 miles away so I needed an agency that met Mum's requirements and that I could totally rely on to keep her safe and happy. Initially, I didn't know what to expect. A routine was soon...
In December 2016 until June 2020 Caremark (Merton) stepped in 4 times a day to care for my mother. I'm 100 miles away so I needed an agency that met Mum's requirements and that I could totally rely on to keep her safe and happy. Initially, I didn't know what to expect. A routine was soon established. I learned quickly the essence of our relationship was communication at which Caremark's manager, office admin and frontline carers, excel. Over this time Mum's condition slowly deteriorated and she was latterly receiving attention from 2 carers per visit. The team were there advising and explaining each new coping strategy to me. They listened to my concerns and we found solutions. Ensuring Mum's dignity was always kept the primary consideration at all times. When she moved house in 2018 they helped it run smoothly and even sent a house warming bouquet. Mum got on very well with the carers and very much appreciated them. Her last years were enriched by this relationship.
Thank you so much for your thoughtful review! We are really glad our carers were able to meet your Mum's needs and keep her safe and happy. This wouldn't have been possible without the understanding and cooperation you extended to us through your excellent communication with our staff. We truly miss your mum and your kindness towards our carers made it worthwhile doing the job we love doing.
Very good especially Monday - Friday and weekends are also very good, despite one or two delays. All perfectly acceptable.
Very good especially Monday - Friday and weekends are also very good, despite one or two delays. All perfectly acceptable.
We have been using Caremark for six months on the recommendation of a friend.
I am completely satisfied with the service they are providing which is tailored to our needs. The carers provided are of a high standard and are highly trained and skilled in their profession, but with a very personal...
We have been using Caremark for six months on the recommendation of a friend.
I am completely satisfied with the service they are providing which is tailored to our needs. The carers provided are of a high standard and are highly trained and skilled in their profession, but with a very personal approach which is very encouraging. The company responds very quickly to any requests I have made. I would recommend them to anyone.
Thank you very much for your wonderful review! We are so glad to hear that the services Caremark Merton provides meet all your expectations. We always aim to provide the BEST care for our customers and tailor our service to every individual's needs. This wouldn't be possible without the...
Thank you very much for your wonderful review! We are so glad to hear that the services Caremark Merton provides meet all your expectations. We always aim to provide the BEST care for our customers and tailor our service to every individual's needs. This wouldn't be possible without the understanding and cooperation you extend to us. We aspire to continue to meet your expectations and provide excellent care/support for you and all our other customers always.
I am very happy with the services provided and I would recommend this company as one of the best in the industry.
I am very happy with the services provided and I would recommend this company as one of the best in the industry.
The carers from Caremark are so nice to me and they assist me with the highest professionalism. I am so happy I chose Caremark to proved care services for me.
The carers from Caremark are so nice to me and they assist me with the highest professionalism. I am so happy I chose Caremark to proved care services for me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Caremark Merton.
Accreditations
There are no accreditations posted yet for Caremark Merton.
Meet the Team (2)

Meet Evelyn, our friendly and compassionate leader at Caremark Merton. With a background in management and a BSc (Hons) from the University of North...
Meet Evelyn, our friendly and compassionate leader at Caremark Merton. With a background in management and a BSc (Hons) from the University of North London, Evelyn’s career has been dedicated to serving the community. She worked for Hammersmith and Fulham Council and Transport for London before following her passion for caring and empathy. In 2013, Evelyn started Caremark (Merton) to provide excellent care services to those in need.
Evelyn’s focus on high quality and attention to detail ensures that our care services are efficient, effective, and of the highest standard. She believes in giving back to the community and is actively involved with local churches and their outreach programs. Despite the challenges posed by COVID-19, Evelyn has led Caremark Merton with unwavering determination to maintain the safety of our care assistants and ensure customer satisfaction.
Evelyn’s caring nature and dedication to her team make her a true asset to Caremark Merton. She goes above and beyond to ensure that both our customers and care assistants are happy, and she doesn’t rest until the job is done. Evelyn’s passion for making a positive impact in the lives of others is evident in every aspect of our care services

I am delighted to have the opportunity to progress towards a Care Manager position. I am currently preparing myself academically to achieve this...
I am delighted to have the opportunity to progress towards a Care Manager position. I am currently preparing myself academically to achieve this goal, while also drawing on the strong managerial knowledge, leadership skills, and practical experience I have developed throughout my career. My experience in different roles has given me a comprehensive understanding of the organisation, our clients, our carers and the importance of effective leadership within a domiciliary care environment.
Throughout my time at Caremark, I have been fortunate to work alongside a supportive and knowledgeable team. Working collaboratively and sharing skills, knowledge, and experience has contributed significantly to my professional development. I value teamwork and believe that strong communication, mutual support and a shared commitment to high standards are essential to achieving positive outcomes.
I consider myself a committed and willing learner who is always eager to develop my knowledge and skills. I welcome constructive feedback and use it as an opportunity for growth, reflecting on areas where I can improve and turning challenges and shortcomings into positive learning experiences.
I am a hardworking, motivated and adaptable individual who is comfortable working in a fast-paced environment. I understand the importance of remaining organised, calm, and professional while ensuring that the needs of clients, their families, carers and office staff remain at the centre of everything we do.
For me, becoming a Care Manager is about much more than achieving a position or title. It is about having a genuine passion for the work I do and making a positive difference in the lives of the people we care for. It is also about supporting and developing my team of hardworking carers and staff, recognising their contributions, and creating an environment where everyone feels valued and empowered to perform at their best.
Ultimately, my goal is to provide strong, compassionate and effective leadership while ensuring that the whole team works towards the same outcome: delivering consistently high-quality, safe, respectful and person-centred care.
I am committed to continuing my professional development and believe that my experience, leadership qualities, willingness to learn and passion for care have prepared me well for this next stage of my career.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Merton to verify any information. View our terms and conditions. Caremark Merton has an Enhanced Service -what an Enhanced Service includes.