Bluebird Care North East Lincolnshire & West Lindsey

McCue House, 70 Wilton Road, Humberston DN36 4AW
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8.3 19 Reviews
  • Bluebird Care North East Lincolnshire & West Lindsey, Humberston
Bluebird Care North East Lincolnshire & West Lindsey is a domiciliary service located in Cleethorpes.

It supports people in North East Lincolnshire and West Lindsay. The services include domiciliary care, personal care, companionship care, complex care and live-in care.

Staff undertake training and supervision to maintain and develop their skills. Staffing levels meet people's needs and they remain under review by the management team.

Home care clients are supported by kind, caring and compassionate staff. Care workers are passionate about protecting people from the risks of social isolation and loneliness.

The staff's dedication enables them to recognise the vital importance of providing meaningful activities and they work tirelessly to meet people's holistic needs, hobbies and interests.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Good to Know

Group/Owner

Person in charge

  • Lisa Bidwell (Care Manager)

Bluebird Care North East Lincolnshire & West Lindsey Reviews (19)

8.3

Bluebird Care North East Lincolnshire & West Lindsey has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time Bluebird Care North East Lincolnshire & West Lindsey has 19 reviews.

Overall Experience

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Date Published

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Review from Rosemary D (Client) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received services from Bluebird Care for a considerable length of time and still do. I have found them caring and reliable plus they remember from visit to visit what I need and want help with. They always check before leaving that I do not require any extra assistance with a task. I have recommended
them to other people needing care and would do so again.

Reply from Shannon Dandy, Care Manager at Bluebird Care North East Lincolnshire & West Lindsey

Thank you so much for your kind words and continued trust in Bluebird Care. We're really pleased to hear that you find our team caring and reliable. It means a lot to know that you'd recommend us to others. We're always here to help! Really appreciate you taking the time to leave us a review.

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Review from R H (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and compassionate carers.
I cannot recommend Bluebird Care highly enough! From the very first interaction, their professionalism, warmth, and dedication to providing outstanding care were evident. Their team of carers is truly extraordinary-compassionate, patient, and always going
above and beyond to ensure the well-being and comfort of their clients.
What sets them apart is their genuine commitment to making a difference. They treat their clients with dignity and respect, providing not just physical support but also emotional companionship. Their attention to detail, reliability, and kindness have been a great source of comfort for both my family and our loved one receiving care.
If you are looking for a care company that truly cares, look no further. I am incredibly grateful for their exceptional service and highly recommend them to anyone in need of high-quality, compassionate care.

Reply from Shannon Dandy, Care Manager at Bluebird Care North East Lincolnshire & West Lindsey

Thank you so much for your kind words. We're truly grateful for your thoughtful feedback and are so pleased to hear that our team's care and dedication have made a positive difference. It means a lot to know our support has brought comfort to you and your family.

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Review from Fiona J (Daughter of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am writing this new review as this company has gone greatly downhill. They lost so many staff recently, including both managers and care coordinators. This translated to overworked care workers, which caused more to leave. The quality of care went downhill very quickly. We were promised great things
when a new manager came on board two years ago, and sadly this did not happen, in fact, it got worse. I fear the reputation this company once had has been permanently damaged. Such a shame.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care North East Lincolnshire & West Lindsey

Hi, thanks for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn't the service we aim to deliver. We would like to help further, please can you contact us directly to resolve this issue?

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Review from Linda Kay H (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been very pleased with the services provided by Bluebird Care. He lives alone and appreciates the company and help with the weekly shopping.
He loves the word 'companionship' which is one of the services Bluebird provides for him.
It is also a comfort for me to know someone visits him
regularly since I do not live close by.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care North East Lincolnshire & West Lindsey

Your great rating means a lot to us, and we appreciate you taking the time to leave us this review! Take care!

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Review from Chris B (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my brother and I lived a good distance from my mother's home, we needed a totally reliable service and one which treated my mother as an important individual.
Bluebird Care provided this in every respect. As my mother's health deteriorated they were able to adapt to her circumstances. Their communication
was excellent - contacting me regarding any issues and providing daily notes so we could monitor her care.
We would definitely recommend Bluebird.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care North East Lincolnshire & West Lindsey

Hi Chris, thank you for taking the time to write this review. It means a lot to us. We are happy to hear you and your loved one had a positive experience with us. Please don't hesitate to contact us if there is anything else we can do.

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Review from Helen O (Daughter of Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received short-term care, due to declining care by the bluebird carers based in Grimsby. Excellent care was given. They were caring, kind and very professional in all departments. I would not hesitate to recommend this company to anyone. Thank you for everything.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care North East Lincolnshire & West Lindsey

Hi Helen, thank you for taking the time to write this review. It means a lot to us. We are happy to hear you had a positive experience with us. Please don't hesitate to contact us if there is anything else we can do.

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Review from Christine P (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to me is excellent. My carers come morning and evening to do my medication and anything else I need help with. All carers are professional at all times, I am always contacted if my carer is running late - very rare. I'm kept informed of any changes to my care or carer, Covid precautions
are adhered to at all times.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you for rating us; we appreciate you taking the time to do this! We are thrilled that you are happy with our services and please do not hesitate to reach out if there's more we can do for you!

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Review from Anthony H (Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't know what to expect but I was, and am, happy with the system.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, for taking the time in leaving us a review! We are thrilled that you are happy with our services.

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Review from T E (Daughter of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to work away for a weekend and felt uneasy leaving my mum. Bluebird were so kind and professional, going out of their way to accommodate us. Everything was perfect and I would recommend them to anyone needing care. I shall be putting a care plan with them very soon. Thank you so much.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, for taking the time in leaving us a review! We are delighted to hear that you are happy with our services.

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Review from E B (Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy my relationship with my carers, they help me when needed and always go above and beyond.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you for rating us; we appreciate you taking the time to do this! We are thrilled that you are happy with our services, and please do not hesitate to reach out if there's more we can do for you!

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Review from N M (Client) assisted by family/friend published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers and the overall organisation who conduct regular reviews and assessment of my needs.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, for leaving us a review! We are thrilled with our services.

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Review from S S (Daughter of Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy overall with the carers, but the price is the only concern as she thinks it's expensive.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, Sue, for taking the time in leaving us a review! We are thrilled to hear that your mum is happy with our services.


Our company charges slightly higher rates than others because we are very selective during our recruitment process to make sure suitable candidates are chosen. Our care staff receive the highest standard of training to make sure that the care given to our customers is continuous and of the highest quality. We also have specialist nurses on board, available if your circumstances do change and you do require their assistance which again leads to continuity of care. To do all of this and pay the care staff considerably above the minimum wage, the price for the care does need to be slightly higher than other providers.

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Review from Kerry F (Partner of Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for a better experience since my partner has been home (December 2020). Every single member of staff have been amazing, delivered exceptional care and treated my partner with dignity and respect at all times. They have put everything into supporting my partner, myself and our
children and nothing is ever too much. Bluebird are an absolute credit to the caring profession and I will be forever grateful for all of them. Thank you from the bottom of my heart.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, Kerry, for taking the time in leaving us a review! We are thrilled that you are happy with our services.

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Review from C L (Daughter of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care supervisor was very professional and helpful; we talked through what was required, and she put it all in place for us.
She brought the carer to meet my parents before the care started. The weekend care went well.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, Claire, for taking the time in leaving us a review! We are glad you are pleased with our services.

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Review from Anna M (Daughter of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was provided wonderful care from Bluebird Home Care, they were extremely professional and warm towards my mother after having had a major stroke, they made sure all her needs were met, from getting her set up for her day to then settling down on an evening.
All staff were very approachable
and kind towards my mother and she grew very fond of all her caregivers.
From my point of view, I was extremely happy knowing Mum was well looked after, albeit last year was a very challenging time for all.
My family and I would highly recommend!

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, Anna, for the kind words! We are thrilled that your mum and yourself are happy with our services.

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Review from Karen N (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received fantastic service from all of the carers who have visited over the last 3-months. They have all been very friendly, courteous and professional and have made suggestions to improve care for Dad. Nothing is too much trouble for them, and they include family members in their friendly
discussions. Thank you to all.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, Karen, for taking your time in submitting us a review! We are thrilled that you and your farther are happy with our services.

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Review from Moira G (Power of Attorney of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers supplied by the Bluebird agency were reliable and demonstrated a high degree of empathy with the client. I felt that they went above and beyond as the client was very demanding and awkward.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care North East Lincolnshire & West Lindsey

Thank you, Moira, for taking your time in submitting us a review! We are delighted to hear that you are happy with our services.

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Review from S H (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about the carers they have all be excellent. The reason I have put satisfactory for the office staff is that they are changing times of the carers coming and not checking if that was alright, a phone call would have been nice.
It has been better this last 2 months September and
October.

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Review from B S (Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very lucky to have wonderful girls who come to me and my care is excellent they will do anything to help me in any way and they are jolly which is a good thing because some people only speak to the carers all day.
I wish I had known about Bluebird when my husband was alive. I would recommend them
to anyone.

Reply from Victoria Webber, Director at Bluebird Care North East Lincolnshire & West Lindsey

Thank you so much for the wonderful feedback. All the best.

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Bluebird Care North East Lincolnshire & West Lindsey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Bluebird Care North East Lincolnshire & West Lindsey is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North East Lincolnshire & West Lindsey is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bluebird Care North East Lincolnshire & West Lindsey

What Type of Services does Bluebird Care North East Lincolnshire & West Lindsey offer?

Bluebird Care North East Lincolnshire & West Lindsey offers Home Care.

How many Carers does Bluebird Care North East Lincolnshire & West Lindsey employ?

Bluebird Care North East Lincolnshire & West Lindsey employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care North East Lincolnshire & West Lindsey to verify any information. View our terms and conditions. Bluebird Care North East Lincolnshire & West Lindsey has an Enhanced Service - more info.