If your care is funded by the Local Authority we have agreed rates in place with them.
We are an Approved Provider to East Sussex County Council for both Home Care and Live-in Care, and for our Dementia Day Centre.
These prices are only a guideline, please contact Spring Care PAs Battle Ltd to find out the exact price for your requirements.
Spring Care PAs Battle Ltd has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Spring Care PAs Battle Ltd has 25 reviews.
Review from Sharon W (Daughter of Client) published on 18 July 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd
Thank you very much for your kind review. I know that the PA really enjoys the visits and I'm glad to hear that the support she is providing is proving to be useful and practical.
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Review from S P (Wife of Client) published on 18 July 2025
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5.0 out of 5
Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd
Thank you so much for your review of our Day Centre. Dave is great company for everyone there with his lovely nature and super humour! We're so pleased that he enjoys it.
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Review from B R (Daughter of Client) published on 13 May 2025
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5.0 out of 5
Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd
What a lovely review, thank you so much for taking the time to write it. We really do appreciate the feedback and are delighted that you are happy with the service we are providing.
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Review from J I (Client) published on 9 May 2025
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5.0 out of 5
Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd
Thank you for taking the time to write a review for us, we're so pleased that you find our care team to be kind and understanding. Your review is much appreciated!
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Review from A W (Wife of Client) published on 9 May 2025
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5.0 out of 5
Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd
Thank you so much for your review! We are delighted to hear that our carers and office staff have made a positive difference for you and your husband. Your recommendation means a lot to us.
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Review from P H (Son of Client) published on 17 February 2025
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5.0 out of 5
Reply from Sarah Taylor, Managing Partner at Spring Care PAs Battle Ltd
Thank you so much for taking the time to leave us a review, we're very pleased that our service was helpful to your family.
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Review from Nicholas B (Friend of Client) published on 6 February 2025
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5.0 out of 5
Reply from Sarah Taylor, Managing Partner at Spring Care PAs Battle Ltd
Thank you, that is very kind of you to say. I'm so pleased that your friend is finding our care helpful.
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Review from Jackie W (Wife of Client) published on 7 January 2025
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5.0 out of 5
Reply from Sarah Taylor, Managing Partner at Spring Care PAs Battle Ltd
Thank you for your review, we are so pleased that our services are making a positive difference.
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Review from Carolyn P (Daughter of Client) published on 7 January 2025
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5.0 out of 5
Reply from Sarah Taylor, Managing Partner at Spring Care PAs Battle Ltd
Thank you so much, we appreciate your feedback.
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Review from M F (Son of Client) published on 3 January 2025
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5.0 out of 5
Reply from Sarah Taylor, Managing Director at Spring Care PAs Battle Ltd
Thank you for your review, we're very glad that you were happy with our service.
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Review from Amanda P (Daughter of Client) published on 8 July 2020
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1.0 out of 5
Reply from Sarah Smithwick, Director at Spring Care PAs Battle Ltd
Thank you for your review.
We are pleased to know your mother is doing well. Our team always enjoyed the short visits they spent with her twice a week.
We were equally dismayed to discover your mother had no food in her fridge whilst you were abroad on holiday which, as you recall, is one of the reasons we were obliged to refer the situation to social services.
We are sorry that our attempts to recover long overdue invoices prompted you to review our business so negatively.
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Review from Dudley P (Son of Client) published on 4 December 2018
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5.0 out of 5
Reply from Sarah Smithwick at Spring Care PAs Battle Ltd
Thank you for taking the time to write this lovely review, I'm so pleased that we have been able to provide meaningful support to your parents.
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Review from Celia V (Wife of Client) published on 31 July 2018
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5.0 out of 5
Reply from Sarah Smithwick at Spring Care PAs Battle Ltd
Thank you for your review, I'm so pleased that you are happy with the service we are providing.
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Review from D C (Son of Client) published on 21 May 2018
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4.0 out of 5
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Review from Michael S (Husband of Client) published on 19 February 2018
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4.0 out of 5
Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd
Thank you for your review. I’m pleased that you are generally happy with the care we are providing - that being a Live In Carer. With regard to the double up visits twice a day and additional respite cover twice weekly that we provide to you, we have suffered for the last few months with an unusually high level of staff sickness, and in those circumstances call times may sometimes vary as we reallocate work to the most suitable carers for each service user. Sometimes Service User’s favourite or regular staff are not available, but we would always endeavour to offer an alternative care worker.
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Review from Gillian H (Client) published on 15 February 2018
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5.0 out of 5
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Review from S G (Wife of Client) published on 13 February 2018
Submitted via Postal Card •
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4.0 out of 5
Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd
Thank you for taking the time to complete this review. Our Service Users' privacy and dignity are extremely important to us and I am sorry that your dignity was not respected on the occasion you have mentioned, although I am pleased that you were able to make your point to the carer and trust that this hasn’t happened again. I hope that you would feel happy to contact the office if you have any concerns about the care that we provide to you. With all best wishes, Sarah.
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Review from G C (Client) assisted by family/friend published on 13 February 2018
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Overall Experience
4.0 out of 5
Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd
Thank you so much for your review. I’m very pleased that you are on the whole very happy with the service we are providing. We do try hard to ensure that the call times are consistent and at the time each Service User has requested – there are occasions when staff are on holiday or unwell that call times will vary, although we would always endeavour to let you know of this in advance. With all best wishes, Sarah.
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Review from Kaye F (Daughter of Client) published on 9 February 2018
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5.0 out of 5
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Review from Mary B (Client) published on 9 February 2018
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5.0 out of 5
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The Review Score of 10 (9.983) out of 10 for Spring Care PAs Battle Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.983 for Spring Care PAs Battle Ltd is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Spring Care PAs Battle Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 May 2021
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Job Title: Registered Manager
Joined: 2013
Our Registered Manager is Shirley Matthews. Shirley has been employed by Spring Care PAs Battle Limited as its Registered Manager since 2013. Helping to set the company up, Shirley also delivered its first care visits.
She is ultimately responsible for all the care that Spring Care provides by upholding our Aims, Objectives and Values.
Shirley carries out a lot of our initial care assessments, she is involved in care reviews as well as managing and supporting the care team. As part of the management of your care package, Shirley will speak with Social Services, GPs, Occupational Therapists, Tissue Viability Nurses, District Nurses - and so on - to ensure that you are in receipt of all of the health services that you need to stay living well at home.
Her experience in the care industry began in 2000 and covers both residential and domiciliary care settings as a Manager and Registered Manager.
Registered Managers Award (RMA)
Level 3 A1 Assessors Award
Level 3 Social Care
Level 2 Accounting
Level 2 Administration
Job Title: Training Manager
Joined: 2014
Janet is our Training Manager, having previously been our Care Co-Ordinator.
Janet is responsible for training all of our staff. She does this through a blended training programme including classroom training which includes practical moving and handling and first aid; through workbooks and in the field where she will visit with the carers when they are working in your home to supervise, teach and advise.
As part of a small management team Janet will also take on the tasks of care assessments, care reviews and working with other health professionals to ensure that you are receiving the best care possible at home.
Janet studied for her teaching qualification in her “spare time” and graduated in 2019 as Student of the Year:
Professional Graduate Certificate in Education PGCE
BSc Social Sciences
Level 5 Leadership for Health & Social Care, Children & Young People Services (Adult Management)
Job Title: Care Co-Ordinator
Joined: 2023
Gill joined our Battle care team in August 2021 and started working in the office in April 2023. She quickly became a key member of the team and studied for her Level 3 Health & Social Care which she passed in 2024, with Distinction.
Gill plans and co-ordinates our care visits to ensure that our carers are scheduled to be with you at the time we’ve agreed with you. She is also training in Risk Assessment and Care Management.
You will no doubt meet Gill if you have Home Care from us, as she still works some evenings and weekends – because she loves it!
Level 3 Health & Social Care
Level 5 Leadership & Management in Adult Care (working towards 2025)
Job Title: Team Leader
Joined: 2015
Carrie joined Spring Care in 2015 and has been Team Leader for our Bexhill team and care service since 2017.
Carrie provides care and support to people in Bexhill on a daily basis, and has additional responsibility for overseeing our Bexhill care team and our service users.
Carrie also takes part in our out of hours On Call rota and is one of our professionally trained Nail and Foot Care team.
Level 3 – Aged Care (Australia)
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Spring Care PAs Battle Ltd to verify any information. View our terms and conditions. Spring Care PAs Battle Ltd has an Enhanced Service - more info.
