Cherished Care Services Ltd

Lowry House, Kennerleys Lane, Wilmslow SK9 5EQ

Cherished Care Services provide home care service in Wilmslow, Handforth and Alderley Edge.

The team believe that ‘everybody wants to maintain independence later in life, they offer the help, encouragement and support to live life as comfortably and independently as possible at home.’

The home care service provided is as unique as you. As a family run domiciliary care company Cherished Care prides itself on delivering a service that is totally personalised to your needs. All of the team live and work locally providing home care in Wilmslow, Handforth and Alderley Edge.

Cherished Care Services can support you at home with personal care, domestic help, companionship, medication support along with skilled staff who can help with complex conditions such as dementia or Parkinson's.

Cherished Care Services provides a person-centered approach to care, to support the best outcomes from the care you receive. This was recognised in the 2017 Great British Care Awards where Cherished Care Services were regional finalists in both the category for Personalisation and Home Care Worker of the year.

Owner : Cherished Care Services Ltd

Person in charge: Chandrea Clarke (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 15

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Cherished Care Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Cherished Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Cherished Care Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Cherished Care Services Ltd is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Cherished Care Services Ltd is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Cherished Care Services Ltd has a Review Score of 10 (10.000) from 6 Reviews

Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cherished Care Services Ltd?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cherished Care Services Ltd

  • Client / Service User
    2
  • Daughter of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • Son of Client/Service User
    1

At last a care service that actually CARES!
With over 10 years experience of dealing with Care Agencies looking after my Mother in Law, it was a breath of fresh air to work with Cherish Care Services Ltd albeit briefly as my Mother in Law has now gone into a Care Home.
Cherish Care Services provided compassionate care and engaged with my Mother in Law as no other agency had before. They gained her trust and ours with their kindness and interest in her well being. Their feedback with the family kept us informed and up to date with her ongoing needs. They genuinely wanted the best for her and that was apparent in all they did for her.
I cannot recommend this company highly enough to anyone looking for home care for a family member...they offer peace of mind when you cannot be there yourself.

How likely would you be to recommend Cherished Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

They are excellent and go over and above. They are always there and exceed expectations. For example, they have sorted out my Mum's prescriptions and deliver fish and chips on a Friday. I have had no problems with staff or management. When I am not around I know I can relax and not worry, as my Mum is in good hands. They always keep me updated and call me with any changes or developments with my Mum's care. They keep records in my Mum's house which I can read and keep up to date.

I would recommend them to anybody.

How likely would you be to recommend Cherished Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very flexible and responsive to needs. All the team are delightful and very caring. Came out at short notice when needed.
Always smiling and cheerful.

How likely would you be to recommend Cherished Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Cherished Carers have really protected me and brought me to a good place since I had my operation. I have nothing but positive words to say to the Director and Manager for their support.

How likely would you be to recommend Cherished Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very helpful, on time and considerate.

How likely would you be to recommend Cherished Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Cherished care Services Ltd have been caring for my dad for the past 9 months. All the staff are extremely caring and friendly and go over and above the call of duty. They have a professional way of communicating between themselves and myself so we all know exactly what is going on which ensures continuity for my dad which is very important to him. Cherished Care has suggested different activities for my dad and taken him along to social activities. Their care is exemplary and very reassuring to both me and my dad.

How likely would you be to recommend Cherished Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Chris Clarke, Director of Operations at Cherished Care Services Ltd responded to this review on 15 Nov 2017:

Many thanks for your kind words, we are so proud of our partnership working and personalised service, working together with you and your family.

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Awards / Recognitions

Job Vacancies

Staff Profiles

Chandrea

Chandrea Clarke

Job Title: Registered Manager

Joined: 2016

Description:

Chandrea Clarke is our Registered Manager and also owner of Cherished Care Services together with husband Chris Clarke.

Having worked in the Care Sector for over 10 years, Chandrea decided to set up her own home care service providing domiciliary care in Wilmslow, Handforth and Alderley Edge. The aim has been to run a care service that would provide the personal care she would want to see delivered to her Grandmother.

Having completed her NVQ Level 5 in Health and Social Care, Chandrea is day to day hands-on with the delivery of care.

She says "As a family run company you will personally meet me, Chandrea Clarke, Director and Registered Manager of Cherished Care Services. I personally ensure all staff are trained to my demanding standards to ensure you will receive a personal and professional service."

Chris

Chris Clarke

Job Title: Director of Operations

Joined: 2016

Description:

Chris set up Cherished Care Services with wife Chandrea in 2016. Having worked in the charity sector for the previous 12 years and most recently with a charity providing care and support to Adults with Learning disability with a specific emphasis on personalised technology, Chris is keen to develop Cherished Care as an innovative local care provider.

Chris is the Director of Operations for the company and brings a wealth of knowledge to help drive the day to day running of the company to provide the best support for our clients.