Alina Homecare Hemel Hempstead

Suite 212 Biz Space, Imex House, 575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.8 39 Reviews
  • Alina Homecare Hemel Hempstead, Hemel Hempstead
Alina Homecare Hemel Hempstead provides the best possible care to clients in Abbots Langley, Bedmond, Berkhamsted, Bourne End, Bovingdon, Chesham, Chipperfield, Flauden, Hemel Hempstead, Kings Langley, Leavesden, Nash Mills, Northchurch, Piccotts End, Pimlico & Potten End.

The manager and care team delivers person-centred home care and live-in care services to enable clients to live at home independently for as long as possible.

Specialist care services such as complex and disability care are also offered, as are respite care services.

Staff selected display a strong sense of compassion and have good past care experience.

They are then DBS and fully reference checked before undertaking extensive training.

Clients and their families are kept up to date about all care decisions that are made.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Natasha Sorene (Branch Manager)

Alina Homecare Hemel Hempstead Reviews (39)

Total of 39, showing 21-39
9.8

Alina Homecare Hemel Hempstead has a Review Score of 9.8 (9.800) out of 10, based on 21 reviews in the last 2 years. Over all time Alina Homecare Hemel Hempstead has 39 reviews.

Overall Experience

  • 29
  • 8
  • 2
  • 0
  • 0

Date Published

39
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Review from Susan H (Wife of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the carers helpful and reliable.

Reply from Karina Vettorel, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for this lovely review. We are so pleased you find our carers so helpful and reliable. I will share your lovely comments with the team.

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Review from Susan W (Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning of my care, I have always been delighted with my care. All of the carers are very well trained and I enjoyed seeing them every visit, I am treated with care and dignity and feel clean and tidy for the day ahead. If time permits, they will also do little tasks for me which they are
happy to do. Overall, excellent care.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for this lovely review, we appreciate you taking the time to share how you have found Alina Homecare's services and staff team. We are so pleased you feel you have dignity with your care. We will share your kind words with the care team, they will be so pleased.

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Review from J W (Daughter of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina carers have been helping to care for my mother for several months. They usually arrive on time and despite their many care call commitments and sometimes rushing, they are kind, respectful, patient and usually knowledgeable. Some carers are more experienced than others and some take more care
when handling my elderly and very frail mother. Alina have been very attentive to changes when required and helping out where other agencies have failed often at the last minute for which I am very grateful. They have also provided the same team of carers with whom my mother is familiar thus giving us consistency. I would have no hesitation in recommending them to others looking for care of their loved ones.

Reply from Leigh Divey, Registered Manager at Alina Homecare Hemel Hempstead

Thank you for your kind words. We are so pleased you're happy with the service provided and we will ensure your feedback is passed to the regular carers that visit your mum.

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Review from Sean B (Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think they are a very good company and do a good job. There are some things to work on, for example, some of the carers don't do the tasks as set out in the care plan. I think the staff could be trained better with disability awareness. Some staff are excellent and very experienced but the newer ones,
not so. I think some of the staff are too young and inexperienced to be supporting me. The carers complete the tasks I ask them to do mostly but sometimes I feel they seem to be in a hurry especially in the evenings.

Reply from Jayne McGann, Marketing Manager at Alina Homecare Hemel Hempstead

We appreciate all constructive feedback that enables us to monitor our service delivery. We discuss it with our clients as we have done in this case and share with the care team involved to collectively work together to ensure the agreed support is provided consistently and to our high standards.

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Review from L M (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Alina Homecare for over a year for my elderly parents. They now have carers in daily. We have found Alina, reliable, flexible, and understanding. There are particular carers within the team that have gone above and beyond to ensure that my mother (who has dementia) is happy and settled.
They truly care and we cannot thank them enough for the care they have given our parents. They will highlight any issues as soon as possible and record their daily visits on an app so we can see what has happened on that day and the care they have provided. The Manager is easy to get on with, caring and wants the best. We have built up a good relationship with her over the months and she has listened to our requests and helped as soon as possible.

Reply from Leigh Divey, Manager at Alina Homecare Hemel Hempstead

Thank you for your positive review and kind words. We are so pleased to have been able to help your parents, it was an absolute privilege to provide their care.

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Review from Barbara B (Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all my carers excellent - helpful, caring, empathetic. Wonderful. However, the manager leaves a lot to be desired; constantly altering my visit times without notice to either the carers or myself. She displays a coldness towards her carers, in matters such as sickness, which I find inexplicable.
Also, she does not seem to understand the danger I am in with narcolepsy and cataplexy - eg. one thing that causes it is surprise, and yet she has sent carers unknown to me many times. An example of this happened only this morning when a member of staff, who I have not seen for ages, arrived and I collapsed immediately. In the past, I have collapsed in the street as well.

Reply from Jayne McGann, Marketing Manager at Alina Homecare Hemel Hempstead

We are clearly disappointed to read this review. We always make it clear to all clients and families that our carers are all trained to the same high standard and although we try to accommodate the same carers visiting the same clients for each call this is not always possible, especially whilst working through a pandemic. Our Hemel Hempstead branch has been professionally and successfully run by our manager since 2017; the Care Quality Commissions rated the service as Good in 2019.

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Review from Tasneem R (Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Alina Care for about 3 years and they understand my needs, physical and emotional. So I am very satisfied with the carers and management. Thank you so much.

Reply from Leigh Divey, Manager at Alina Homecare Hemel Hempstead

Thank you for your positive review and kind words. We are pleased that we can enable you to continue living independently.

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Review from Christine J (Niece of Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt's needs are becoming more challenging and her regular carers are consistently understanding, kind, caring, professional and helpful. One of her carers, in particular, is outstanding; proactive and thoughtful.

Reply from Leigh Divey, Manager at Alina Homecare Hemel Hempstead

Thank you so much for your kind words. We will be sure to share this with your care workers.

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Review from A M (Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are amazing. I would not survive without them.

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Review from Roger P (Son of Client) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The standard of the care personnel provided by Alina was acceptable. However, the charging for time beyond the contracted hours (charged in 15-minute blocks) is very steeply in favour of the provider and in my opinion is being abused to extract additional monies from the client. For example, the invoice
entries on my parent's account showed the carer was allegedly there exactly 1 minute into the excess charge window, on more than 1 occasion. I'm highly suspicious of this practice and recommend anyone who is using Alina to have it stated in writing that care providers can only stay beyond their contracted hours if it is agreed with the client on the day before the contracted hours are exceeded. I was expecting higher standards of operation from Alina. We have now switched provider and are very happy with the new service, there are no such financial issues to deal with.

Reply from Jayne McGann, Marketing Manager at Alina Homecare Hemel Hempstead

We are very disappointed to read this review. We openly discuss costs with a client and their family at the initial consultation, set these out in their contract and at subsequent reviews.
If a client unexpectedly needs a little extra help, our carers have a cushion of time to give which we don’t charge for. However, when customers repeatedly go beyond this cushion even after it has been clearly explained that this will result in additional costs, then we will charge in line with our terms and conditions. We are very proud of the great quality care our carers provide and hope others respect that their skills need to be paid for.

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Review from Gill C (Daughter of Client) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used Alina for care visits 3-times a day for my mother who lives some distance from me. Lovely carers who provided great care for my mum giving me peace of mind each day that she had everything she needs. Good communication with carers and managers. Would use again and recommend.

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Review from M B (Client) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good companionable people, who work very hard and leave the house in a better state than when they came.

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Review from Alfred O (Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Come rain or shine, always on time.

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Review from A H (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care I receive.

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Review from Gladys W (Client) assisted by family/friend published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall all the carers are very friendly and helpful. They are happy to do any extra obs I ask them to do.

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Review from Chrissie J (Niece of Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been receiving regular care for a couple of years. Alina Homecare have provided first-class carers and service which has enabled my aunt to continue to live in her own home and has given me confidence that she is safe and has everything she needs.

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Review from Sue F (Daughter-in-law of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare in Hemel Hempstead have been caring for my mother-in-law since December 2018 starting with just a few visits a week, however, her condition has deteriorated rapidly and she now has several visits each day. The carers have all been brilliant and there are one or two of her regular carers
who are absolutely outstanding!


I find the management at Alina very good, readily available on the phone or in person, easy to talk to and open to consider whatever we feel would be best for Mum. Alina have been able to change/increase her care package remarkably quickly which has made things run smoothly for us and knowing that the carers are there so often has taken a lot of pressure off the family. Yes, there may be the occasional change to staff or timing that upsets Mum but they are always ready to listen and try to solve any problems.


I would highly recommend the Hemel Hempstead branch of Alina Homecare to anyone needing home care for themselves or their loved ones in this area.

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Review from Rob (Son-in-law of Client) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Hemel Hempstead have provided a three-visit per day care service to our elderly relative for well over a year now. I am pleased to say that the service provision and the manner in which it is managed has always met or exceeded expectation. The staff who attend the house are professional,
polite, attentive and genuinely caring; the office support is efficient, and the upper management are accessible should they be needed. In an industry with a reasonably high staff turnover, it is worthy of note that in our experience many of the carers are long-standing staff, the benefit of which is longer-term relationships with our relative which in turn promotes a good sense of well-being. I have no hesitation in recommending the services of the manager and her team.

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Review from Priscilla P (Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Management is the main problem in this company because there's a lack of communication, compassion, empathy and understanding! Considering they're running a care company this is a huge problem. The management are very unprofessional and treat their staff and customers appallingly so the good carers
leave and so do the customers eventually as it isn't always easy to find another care provider. Quite a few of their customers can't or won't speak out but I was given notice of termination for my care package because I mentioned in a customer questionnaire and head office I find the manager and operations manager unapproachable and asked who to speak to! I was portrayed as awkward and unreasonable but I don't think it's unreasonable to complain about being given food poisoning, having my safety compromised etc.

Reply from Justine Pickford, Operations Director at Alina Homecare Hemel Hempstead

We’re deeply saddened by this review.
We have built a strong reputation in the local area for providing high quality services and have a loyal and dedicated staff team. We conduct regular client and staff reviews which help develop our services and the support given to our staff. Demand for our services in Hemel is growing, resulting in a recent move to larger premises - the opening was marked by a great social event attended by the Mayor and many satisfied clients and staff.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Alina Homecare Hemel Hempstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Alina Homecare Hemel Hempstead is calculated as follows: ( (101 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 125 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Hemel Hempstead is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Natasha

Natasha

Job Title: Branch Manager

Joined: 2016

Branch manager, Natasha is very proud of her team's high-quality and compassionate care services.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Hemel Hempstead to verify any information. View our terms and conditions. Alina Homecare Hemel Hempstead has an Enhanced Service - more info.