Alina Homecare St Albans & Hemel Hempstead

Suite 212 Biz Space, Imex House, 575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.8 62 Reviews
  • Alina Homecare St Albans & Hemel Hempstead, Hemel Hempstead
Alina Homecare provides the best possible care to clients in Abbots Langley, Bedmond, Berkhamsted, Bourne End, Bovingdon, Chesham, Chipperfield, Flamstead, Harpenden, Hemel Hempstead, Kings Langley, Leavesden, Markyate, Nash Mills, Northchurch, Piccotts End, Pimlico, Potten End, Redbourn, St Albans, Tring, Watford & Wheathampstead.

The manager and care team delivers person-centred home care and live-in care services to enable clients to live at home independently for as long as possible.

Specialist care services such as complex and disability care are also offered, as are respite care services.

Staff selected display a strong sense of compassion and have good past care experience.

They are then DBS and fully reference checked before undertaking extensive training.

Clients and their families are kept up to date about all care decisions that are made.
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Care Provided by Alina Homecare St Albans & Hemel Hempstead

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Contact Alina Homecare St Albans & Hemel Hempstead to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Contact Alina Homecare St Albans & Hemel Hempstead to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rachel Sorene (Operations Manager)

Alina Homecare St Albans & Hemel Hempstead Reviews (62)

9.8

Alina Homecare St Albans & Hemel Hempstead has a Review Score of 9.8 (9.824) out of 10, based on 20 reviews in the last 2 years.
Over all time Alina Homecare St Albans & Hemel Hempstead has 62 reviews.

Overall Experience
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Date Published
  • 62
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Reviewer Connection to Alina Homecare St Albans & Hemel Hempstead
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Total of 62, showing 21-40
Review from M W (Son of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare have been such a help for all the family.
We now have the reassurance that someone is checking in on Dad each morning and giving us feedback using the app, so we know if he needs anything from us.
Not only have they been performing the key task of changing a stoma bag, but they also
let us know how Dad is feeling and tidy up as well.
We are so glad to have Alina Homecare and grateful for their help.
Reply from Karina Vettorel, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your lovely review. It is so nice to hear that we are being helpful and reassuring to your family and able to provide the best support to your Dad. I am glad you are happy with our services. I will pass to the carer your lovely comments.
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Review from K H (Daughter of Client) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare only looked after my father for a short time following a hospital admission. They were all amazing and treated Dad with genuine kindness and dignity. I wouldn’t hesitate to use their services again in the future. All carers were outstanding and went above and beyond and also supported
us as a family. Communication was excellent. I’d like to say a big thank you to a very hard-working team.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you very much for this lovely review. I shall pass these comments on to the team.
My team and I strive to enrich and support our clients’ lives daily.
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Review from P B (Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a frail and elderly couple, we registered with Alina in 2023 in case of need in the future. How glad we did because an emergency arose in January 2024 when I, the official carer for my husband, fell and fractured my leg needing a two hour operation and subsequent complete immobility for two weeks.
Within a day or so Alina came to our rescue and provided personal care for me plus domestic help with general household chores. During the past six weeks of my recovery, we have had excellent service from Alina in the form of two regular carers who always arrived with a smile and cheery greeting, attended to their tasks with enthusiasm and efficiency and made our life bearable during this rather traumatic time for us. They arrived on time, adapted quickly to our needs and were flexible doing the tasks required of them. Some of the meals prepared for us were delicious. We hope we shall not need help for a while, but if we do, we will have no hesitation in turning to Alina for help again.
Reply from Karina Vettorel, Branch Manager at Alina Homecare St Albans & Hemel HempsteadDear P, thank you for the lovely review. I am so glad to hear that your experience with us from Alina has been positive. We pride ourselves to ensure we go above and beyond to provide an excellent service to our clients. I will pass your feedback to our lovely carers and we will be always here to support when needed.
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Review from Peter S (Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Swift, accurate and cheerful service given in a kind way.
Reply from Karina Vettorel, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you so much for this review, Peter. We are so pleased that you are happy and are finding our services kind and accurate. We always strive to provide the best services to our customers. We will share your lovely comments with the team.
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Review from D P (Client) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alina Homecare is very satisfactory as far as I am concerned, they cover every aspect of my care and are completely dependable.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you for a lovely review. We go the extra mile to make sure our clients are happy, supporting them to remain as independent as possible within their own homes. I will pass your lovely review on to the team.
Many thanks.
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Review from Karen P (Daughter of Client) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's carers are all amazing girls.
Caring, empathetic, attentive and sympathetic only explain a small part of the love and attention they provide Mum with, in turn making Mum feel better about herself and he needs and is also able to have a laugh with her carers.
They really cheer her up.
Reply from Karina Vettorel, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you so much for this lovely review, Karen. We are so pleased that you and Mum find our carers caring, empathetic and attentive. It is rewarding for us to hear that Mum feels better and can have a laugh with the carers. I will share your lovely comments with the team.
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Review from Susan H (Wife of Client) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found the carers helpful and reliable.
Reply from Karina Vettorel, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you so much for this lovely review. We are so pleased you find our carers so helpful and reliable. I will share your lovely comments with the team.
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Review from Jennifer L (Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my carer was open to do what I needed from driving me to my gym to mopping floors. When asked she gave me space to read, listen to stories.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your kind words and compliment. We are very happy that you are happy with the service we provide.
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Review from Donald P (Son of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had daily support over a long period of time during which she developed dementia.
Alina Homecare provided carers who were consistently kind, considerate, empathetic and professional. They responded to the changes needed to reflect Mum’s state of mind and health.
They administered medication
that had been prescribed. The system linked to the app allowed me to have up-to-date information on when visits were happening and how my mum was feeling.
The billing was clearly detailed and accurate.
I would be happy to recommend them to others.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you for such lovely feedback, we are glad to hear that your experience has been so positive, it is always our aim to make the whole process as stress-free as possible. It has been an absolute pleasure caring for your mother.
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Review from Emmeline A (Daughter of Client) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Alina Homecare only looked after Mum for a brief period, they were all amazing and treated Mum with genuine kindness and dignity.
I wouldn’t hesitate to use their services again in the future should the need arise. Both carers were outstanding and went above and beyond in what was a difficult
time for us as a family.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you so much for your kind words. We will of course share your comments with the team. It's always nice to hear our teams are making a real difference. We are glad we were able to assist you as a family. Thank you again.
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Review from T G (Daughter of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare staff were very caring towards my mother. She has become very fond of them.
Staff listened to her care needs and made sure she was well looked after, giving her time and treating her with dignity. I would recommend this care company.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you very much for your kind review of our services. We are delighted you are so pleased with our team's care for your mother, whom we so enjoy supporting. We will share your kind review with the team, they will be so pleased. Thank you once again.
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Review from Susan W (Client) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the beginning of my care, I have always been delighted with my care. All of the carers are very well trained and I enjoyed seeing them every visit, I am treated with care and dignity and feel clean and tidy for the day ahead. If time permits, they will also do little tasks for me which they are
happy to do. Overall, excellent care.
Reply from Rachel Sorene, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you for this lovely review, we appreciate you taking the time to share how you have found Alina Homecare's services and staff team. We are so pleased you feel you have dignity with your care. We will share your kind words with the care team, they will be so pleased.
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Review from Tim C (Son of Client) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina carers were great in helping my 94-year-old mother. Reliable, friendly, flexible, and very caring.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your kind words and for taking the time to complete this review. It's always lovely to hear what a great job we are doing and will pass this on to the team.
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Review from Rob P (Son of Client) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been using Alina for a number of years and the office team and personal carers have been excellent, friendly and professional help all round.
The weekly schedules are sent without fail and problems are dealt with efficiently.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you for a lovely review. We are glad your experience with Alina is positive.
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Review from Hilary W (Daughter of Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started using Alina Homecare mid-January. I needed help at short notice for my father and they responded very quickly. Carers were put in place within 24 hours and so far the experience has been very positive. All carers have been very friendly and offered useful advice. One even offered to make me
a cup of tea! Great service.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans & Hemel HempsteadThank you for a lovely review. We are glad it has been a positive experience and you find the team so helpful.
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Review from J W (Daughter of Client) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina carers have been helping to care for my mother for several months. They usually arrive on time and despite their many care call commitments and sometimes rushing, they are kind, respectful, patient and usually knowledgeable. Some carers are more experienced than others and some take more care
when handling my elderly and very frail mother. Alina have been very attentive to changes when required and helping out where other agencies have failed often at the last minute for which I am very grateful. They have also provided the same team of carers with whom my mother is familiar thus giving us consistency. I would have no hesitation in recommending them to others looking for care of their loved ones.
Reply from Leigh Divey, Registered Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your kind words. We are so pleased you're happy with the service provided and we will ensure your feedback is passed to the regular carers that visit your mum.
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Review from T D (Client) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all staff to be helpful, proficient, reliable, and polite. Nothing was too much trouble. The home care providers were punctual, cheerful, and proactive. The administration team provided a first-class flow of information regarding my weekly schedule and answered all my enquiries promptly.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your positive words and compliments. We are very glad you are happy with the care provided to you.
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Review from Sean B (Client) published on 19 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I think they are a very good company and do a good job. There are some things to work on, for example, some of the carers don't do the tasks as set out in the care plan. I think the staff could be trained better with disability awareness. Some staff are excellent and very experienced but the newer ones,
not so. I think some of the staff are too young and inexperienced to be supporting me. The carers complete the tasks I ask them to do mostly but sometimes I feel they seem to be in a hurry especially in the evenings.
Reply from Jayne McGann, Marketing Manager at Alina Homecare St Albans & Hemel HempsteadWe appreciate all constructive feedback that enables us to monitor our service delivery. We discuss it with our clients as we have done in this case and share with the care team involved to collectively work together to ensure the agreed support is provided consistently and to our high standards.
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Review from L M (Daughter of Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Alina Homecare for over a year for my elderly parents. They now have carers in daily. We have found Alina, reliable, flexible, and understanding. There are particular carers within the team that have gone above and beyond to ensure that my mother (who has dementia) is happy and settled.
They truly care and we cannot thank them enough for the care they have given our parents. They will highlight any issues as soon as possible and record their daily visits on an app so we can see what has happened on that day and the care they have provided. The Manager is easy to get on with, caring and wants the best. We have built up a good relationship with her over the months and she has listened to our requests and helped as soon as possible.
Reply from Leigh Divey, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your positive review and kind words. We are so pleased to have been able to help your parents, it was an absolute privilege to provide their care.
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Review from Karen N (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and I are very pleased with the prompt and efficient care/domestic help arranged after mum suffered a fall at Christmas. Although only required for a short time, this was set up immediately after I made a call from Spain to the Harpenden branch. This took a lot of worry away from me,
being so far away and I was kept informed of mum's progress.
I can't thank the team enough and will certainly be back in touch if the need arises.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your kind review. We are pleased this gives you reassurance while you are not living locally.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Alina Homecare St Albans & Hemel Hempstead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Alina Homecare St Albans & Hemel Hempstead is calculated as follows: ( (101 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alina Homecare St Albans & Hemel Hempstead is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Rachel

Rachel

Job Title: Operations Manager Joined: 2018

Rachel is proud of her many years of experience supporting people to remain in their own homes by providing the highest quality of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare St Albans & Hemel Hempstead to verify any information. View our terms and conditions. Alina Homecare St Albans & Hemel Hempstead has an Enhanced Service - more info.