Alina Homecare St Albans & Hemel Hempstead

We are so glad to have Alina Homecare and grateful for their help.

Alina Homecare only looked after my father for a short time following a hospital admission. They were all amazing and treated Dad with genuine kindness and dignity. I wouldn’t hesitate to use their services again in the future. All carers were outstanding and went above and beyond and also supported us as a family. Communication was excellent. I’d like to say a big thank you to a very hard-working team.

As a frail and elderly couple, we registered with Alina in 2023 in case of need in the future. How glad we did because an emergency arose in January 2024 when I, the official carer for my husband, fell and fractured my leg needing a two hour operation and subsequent complete immobility for two weeks. Within a day or so Alina came to our rescue and provided personal care for me plus domestic help with general household chores. During the past six weeks of my recovery, we have had excellent service from Alina in the form of two regular carers who always arrived with a smile and cheery greeting, attended to their tasks with enthusiasm and efficiency and made our life bearable during this rather traumatic time for us. They arrived on time, adapted quickly to our needs and were flexible doing the tasks required of them. Some of the meals prepared for us were delicious. We hope we shall not need help for a while, but if we do, we will have no hesitation in turning to Alina for help again.

Swift, accurate and cheerful service given in a kind way.

Alina Homecare is very satisfactory as far as I am concerned, they cover every aspect of my care and are completely dependable.

They really cheer her up.

Always found the carers helpful and reliable.

I found my carer was open to do what I needed from driving me to my gym to mopping floors. When asked she gave me space to read, listen to stories.

I would be happy to recommend them to others.

I wouldn’t hesitate to use their services again in the future should the need arise. Both carers were outstanding and went above and beyond in what was a difficult time for us as a family.

Staff listened to her care needs and made sure she was well looked after, giving her time and treating her with dignity. I would recommend this care company.

From the beginning of my care, I have always been delighted with my care. All of the carers are very well trained and I enjoyed seeing them every visit, I am treated with care and dignity and feel clean and tidy for the day ahead. If time permits, they will also do little tasks for me which they are happy to do. Overall, excellent care.

Alina carers were great in helping my 94-year-old mother. Reliable, friendly, flexible, and very caring.

The weekly schedules are sent without fail and problems are dealt with efficiently.

I started using Alina Homecare mid-January. I needed help at short notice for my father and they responded very quickly. Carers were put in place within 24 hours and so far the experience has been very positive. All carers have been very friendly and offered useful advice. One even offered to make me a cup of tea! Great service.

Alina carers have been helping to care for my mother for several months. They usually arrive on time and despite their many care call commitments and sometimes rushing, they are kind, respectful, patient and usually knowledgeable. Some carers are more experienced than others and some take more care when handling my elderly and very frail mother. Alina have been very attentive to changes when required and helping out where other agencies have failed often at the last minute for which I am very grateful. They have also provided the same team of carers with whom my mother is familiar thus giving us consistency. I would have no hesitation in recommending them to others looking for care of their loved ones.

Found all staff to be helpful, proficient, reliable, and polite. Nothing was too much trouble. The home care providers were punctual, cheerful, and proactive. The administration team provided a first-class flow of information regarding my weekly schedule and answered all my enquiries promptly.

I think they are a very good company and do a good job. There are some things to work on, for example, some of the carers don't do the tasks as set out in the care plan. I think the staff could be trained better with disability awareness. Some staff are excellent and very experienced but the newer ones, not so. I think some of the staff are too young and inexperienced to be supporting me. The carers complete the tasks I ask them to do mostly but sometimes I feel they seem to be in a hurry especially in the evenings.

We have been using Alina Homecare for over a year for my elderly parents. They now have carers in daily. We have found Alina, reliable, flexible, and understanding. There are particular carers within the team that have gone above and beyond to ensure that my mother (who has dementia) is happy and settled. They truly care and we cannot thank them enough for the care they have given our parents. They will highlight any issues as soon as possible and record their daily visits on an app so we can see what has happened on that day and the care they have provided. The Manager is easy to get on with, caring and wants the best. We have built up a good relationship with her over the months and she has listened to our requests and helped as soon as possible.

I can't thank the team enough and will certainly be back in touch if the need arises.