Ascot Care Agency

38 Skinnergate, Darlington, County Durham, DL3 7NR
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9.5 20 Reviews
  • Ascot Care Agency, Darlington
Ascot Care Agency, based in Darlington, is a trusted provider of home care and live-in care across the North East and North Yorkshire. Their experienced, highly trained professional carers deliver personalised, compassionate support for people over 65 and those with complex needs, with all staff holding enhanced DBS checks.

The agency’s home care and live-in care services are tailored to each client’s needs, from short 30-minute visits to overnight stays and 24/7 live-in care. Ascot Care Agency ensures every care package promotes independence, wellbeing, and peace of mind for clients and their families.

They also offer a free home care consultation to help families explore eligibility for fully or partially funded care, and identify the most cost-effective way to finance support, whether privately or through local authority assistance.
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Care Provided by Ascot Care Agency

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.50
  • Weekly Live-in Care Fees: from £1600

Our fees start at £19.12 for a 30-minute visit, or £25.50 per hour for a 60-minute visit.

Contact Ascot Care Agency to confirm what's included and receive a personalised quote based on your needs.

Contact Ascot Care Agency to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Ascot Care Agency to get a personalised quote.

Good to Know

Owner

  • Ascot Care Agency
  • Privately Owned

Person in Charge

  • Julie Tomlins (Manager)

Ascot Care Agency Reviews (20)

9.5

Ascot Care Agency has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Ascot Care Agency has 20 reviews.

Overall Experience
  • 19
  • 1
  • 0
  • 0
  • 0
Date Published
  • 20
  • 0
  • 0
  • 5
  • 15
Reviewer Connection to Ascot Care Agency
  • 6
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 20, showing 1-20
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Ascot Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Ascot Care Agency is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Ascot Care Agency is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Julie

Julie Tomlins

Job Title: Manager Joined: 1999

With over 20 years of experience in care, Julie is highly qualified to manage all care packages to the highest standard.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascot Care Agency to verify any information. View our terms and conditions. Ascot Care Agency has an Enhanced Service - more info.