Secure Healthcare Solutions

The staff were lovely, treated my husband with care and respect and also provided friendship and support to myself and my family. Both staff and management have continued to provide us with care and support since my husband passed away.

However, night care still causes concern if they are new and unfamiliar with routine, in particular, with medication and also their lack of experience in spinal care.

Secure Healthcare Solutions has been there for me and my family every step of the way throughout our journey in my granddad's care. I cannot thank this company enough for the support they have provided us. Hands down the best company I have ever worked with. Brilliant communication, amazing staff members, and the carers have really become part of my family. Thank you, Secure!

Generally, the service provided by Secure Healthcare is good, but on occasions, things are disrupted by altering the times in the evening - a bit too early, and this causes us problems in terms of getting dinner ready, feeding my son and giving cough assist machine.

The managing director is also very supportive and will answer my texts when I have any questions, and also looks to make our lives easier by helping with equipment and looking at ways of getting the very best for my daughter.

I am contacted out of courtesy if there is any change to the rota so that there is no surprise carer at the door.

Overall so far a good experience.

When I came over to secure healthcare solutions I got promised drivers etc and they have not met any of the goals they promised me. I have not had the best quality of life, the nurses don't come out to competent staff off or come introduce themselves to new staff etc and I booked loads of stuff to do before Christmas and after. Also, they leave the client's stock to the last minute and they made me lose out on appointments etc and they refused to let me come out of hospital last year. They tell me where to go and where I can't go. Also, I have a niece who I have only seen 3 times since she's been born and they talk to you like you got something on your shoe and they put non-competent carers on. They let staff sleep on nights etc and as long as the shift is covered they don't care about anyone else but themselves and don't care about people's life or health etc. They even said if they can’t get cover for shifts there would be nurses etc to cover but never been done.`

I am unhappy because of the carer that the agency brought to me and the staff never give me answers for what I need.

Only bother is different times, but this it to do with traffic and calls being extended.

take a good while to reply to emails, but that is well behind them now since all emails are promptly responded to and actioned. I feel I'm supported extremely well at home and within the community.

The service my dad has received is fantastic. The supervisor I deal with is phenomenal. If I have any issues or problems, I can contact her, and she helps me sort them out quickly and effectively. Nothing is too much trouble to help sort. My dad is always consulted, and the best action is put quickly and swiftly in place.

Highly recommended.

Carers are very good. Always on time, even if buses are on strike, she finds a way to get to my mum.

Overall, we are really grateful for all the hard work Secure has given us over the past seven months.

All staff involved have been so helpful, and we are beyond impressed!

Secure Health Care has provided a very good service, providing a carer for him who takes him out once a week. The carer has been excellent, and we believe he has progressed socially and emotionally from the experience.

They have always been on time, showed massive amounts of compassion to myself and family, cared for me, and in fact, become friends. As without these people, mainly one lady(who is an absolute treasure), who has been my main carer, I don’t know what mindset I could be in, as being bed-bound for 5-months really took its toll mentally. To any other carer who helped me… thank you! Nothing has ever been too much trouble, and I will be forever great full. Once again to the director, thank you forever!

My husband was referred to the company following a hospital discharge. Overall, we have been happy with the service provided by Secure Healthcare. The regular carers have been very good with my husband, creating professional relationships with him, ensuring his safety and satisfaction with the care provided. Recently, my husband has been struggling to stand for long periods of time, the carers have been very patient with him and adapted to his needs, talking him through what they are doing and giving him reassurance. Sometimes, new carers have to be sent to us, which we fully understand, my husband requires 2 to 1 support, so the other carer may have to guide the new one through to ensure my husband's needs are fully met.

We have received 5-star service for our daughter for home care. Any concerns are dealt with immediately, and someone is always available on call anytime. I have peace of mind my daughter is cared for by highly qualified trained staff, and all clinical issues are managed appropriately within the team.