Sante Care at Home - Surrey

I was in a care home from April 2018 until February 2022. I moved into a flat as I wanted to be more independent but required a live-in carer. A friend recommended Sante Care. During the past two years the service Sante Care has provided has been excellent. They always make sure that the client is satisfied with the service they are providing. They also ensure that their staff are happy with their placement. The communication from Sante Care is excellent, in my opinion, this is very important. My carers have always shown me respect, and have always been extremely attentive to my needs. Family and friends have always remarked how pleasant the carers have always been. The manager is always available if needed and always ensures that the carers are all always fully trained.

Sante Care was recommended to my son, who is a tetraplegic, by a care worker in the home where he was staying whilst waiting to go into Independent Living. This was in 2016 and the same, wonderful carer has been his residential assistant for nearly 7 years. Sante Care are absolutely genius at finding the right carer for the right client. They take a long time to find the most suitable match, they certainly succeeded with us. I bless the day that my son's carer came into our lives. He is totally trustworthy, reliable, polite, honest and intelligent. We rarely have problems with cover but when the unexpected does occur Sante Care are immediately on the ball in providing good, reliable and highly professional replacement carers. I trust them completely and am delighted with their service. The manager is very approachable and sympathetic to our needs.

The overall standard of care is excellent. The manager is very understanding and easy to talk to and all the carers provided have been extremely kind and thoughtful. We were particularly grateful that at the beginning they were able to provide someone to help at very short notice.

I have been a client of Sante for 3 and 1/2 years (since January 2017). The quality of care provided by the agency has been nothing short of impeccable since the outset. Not only are the care assistants extremely well trained, but they are also professional and responsible and of a friendly disposition. Another noteworthy aspect of the agency is that they respond rapidly and efficiently to incidents when they occur. Sante takes their duty of care very seriously and this has been very reassuring to my family, who feel they can trust completely in the agency. I am extremely happy with the service provided by Sante and would not consider changing or even looking at other agencies now.

And you get all this for a very good price, so it's a win-win situation.

We have had no problems and as I said before, I cannot recommend them highly enough.

Sante Care at Home have been providing 24-hour care for my mother since 2017 when she was recovering from a broken hip. They have worked with my mother and her family to support her in increasing her mobility and ensuring she can remain living at home. They have always tried to match carers with my mother and keep us informed when there are going to be changes.

On the whole, my carers have all been great, there have been a couple of bad ones but they have sorted it straight away, they both are very caring people.

In very difficult circumstances, Sante's carers do their very best for my mother in terms of caring for her. On the whole they have all been kind, compassionate, considerate, caring and very patient. Most have gone the 'extra mile' to make my mother's life as easy as possible. I cannot fault their overall attitude to care and comfort - my only concern is communication - language is a problem at times.

I would be happy to recommend Sante Care at Home to anyone who wants an agency they can trust.