Santé Care at Home provides home care to people living in Surrey and the surrounding areas.
Santé Care at Home strives to deliver person-centred care and supports domestic care clients in their own home environments.
Santé Care at Home employ a team of skilled staff who use the best practice principles at all times and adhere to industry standards.Their team of care staff want all of their clients to receive the highest level of professional and personal care and work to put people first.
Owner : Sante Care At Home Ltd
Person in charge: Ann Sayers (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care
Latest Care Quality Commission* Report on Sante Care at Home Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for Sante Care at Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Sante Care at Home Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for Sante Care at Home Ltd is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Sante Care at Home Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Sante Care at Home Ltd has a Review Score of 7.8 (7.833) from 2 Reviews
Review submitted from a Postal Card by John S (Son of Client) on Wednesday 21 June 2017. Relates to May 2017.
In very difficult circumstances, Sante's carers do their very best for my mother in terms of caring for her. On the whole they have all been kind, compassionate, considerate, caring and very patient. Most have gone the 'extra mile' to make my mother's life as easy as possible. I cannot fault their overall attitude to care and comfort - my only concern is communication - language is a problem at times.
How likely would you be to recommend Sante Care at Home Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Gosia Dennis, Owner / Director at Sante Care at Home Ltd responded to this review on 22 Jun 2017:
Thank you very much for your kind review.
Review submitted from a Postal Card by Elizabeth S (Daughter of Client) on Friday 27 January 2017. Relates to January 2017.
Sante Care at Home were recommended to me when it became unsafe for my mother to live alone.
They offer an excellent service and go out of their way to get things right, regularly reviewing her care plan as her needs change. We have had a few emergencies and it has been very reassuring to know that in any eventuality the agency are immediately on hand to resolve any problems, whilst maintaining a seamless and professional service.
Their manner is friendly and approachable, mums needs are respected and any suggestions noted and implemented.
The live-in carer is discreet, yet offers support when needed, giving the whole family peace of mind.
I would be happy to recommend Sante Care at Home to anyone who wants an agency they can trust.
How likely would you be to recommend Sante Care at Home Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money