Home Care Providers Owned by Sante Care At Home Ltd

Maureen

The services provided allow my father to continue to enjoy life in his own flat which is his preferred location. He has live in care which ensures that his needs are met and is able to enjoy life. The staff supplied by the agency care and work well and the agency is friendly and approachable. If there was one area of improvement it would be better handover from one carer to another but it is acceptable, just not as good as it could be. I would recommend the agency.

I would recommend this company.

Satisfied with the care given and being looked after with things I cannot do for myself anymore.

When I telephoned Sante Care at Home it was completely different. They visited very quickly, spent the time finding out about Mum rather than waving forms at us & were relaxed about things which had bothered the other provider (eg. rural location). They were also able to provide the care which was needed. We had two live-in carers; both were extremely pleasant, competent, flexible and quick to learn. I felt completely comfortable leaving my mother with them. I'd definitely use again.

There were challenges in the beginning due to the complexity of the amount of care required but Santa Care were respectful and helpful in trying to fulfil my friend's needs. In the early days, there were a few changes to the care team but one of the initial carers that started in April on the first week was caring for my friend as waking night care on rotation until the last night when she passed away. This carer was held in very high regard by my friend and her family. In the last few months of my friend's life, there were 4 carers rotating 24/7 waking care - this was very intense for the carers, my friend and her family. The 4 ladies were amazing and treated my friend with professionalism, respect and dignity but were also very caring, kind and sympathetic to her complex needs and the difficult medical and personal care required.

I was in a care home from April 2018 until February 2022. I moved into a flat as I wanted to be more independent but required a live-in carer. A friend recommended Sante Care. During the past two years the service Sante Care has provided has been excellent. They always make sure that the client is satisfied with the service they are providing. They also ensure that their staff are happy with their placement. The communication from Sante Care is excellent, in my opinion, this is very important. My carers have always shown me respect, and have always been extremely attentive to my needs. Family and friends have always remarked how pleasant the carers have always been. The manager is always available if needed and always ensures that the carers are all always fully trained.

Sante Care was recommended to my son, who is a tetraplegic, by a care worker in the home where he was staying whilst waiting to go into Independent Living. This was in 2016 and the same, wonderful carer has been his residential assistant for nearly 7 years. Sante Care are absolutely genius at finding the right carer for the right client. They take a long time to find the most suitable match, they certainly succeeded with us. I bless the day that my son's carer came into our lives. He is totally trustworthy, reliable, polite, honest and intelligent. We rarely have problems with cover but when the unexpected does occur Sante Care are immediately on the ball in providing good, reliable and highly professional replacement carers. I trust them completely and am delighted with their service. The manager is very approachable and sympathetic to our needs.

I am extremely grateful to the management and staff of Sante Care.

I have been working with care agencies for a number of years and it has been hard to find an agency who deliver a service to the standard I would expect to receive for a member of my own family. Sante Care have absolutely achieved not only an immensely caring service both within the care staff they employ, but also their managers. As is often the case, a package of care is needing to be provided urgently and often at a very complex level of requirements - on each and every occasion Sante Care have delivered an exceptional service. Both myself as an attorney, the clients and their families are afforded such kindness and care together with the assurances of continuity of care and staff provision. Sante Care absolutely go the extra mile no matter what day or time, I am always able to speak with someone who can offer help and advice.

A very well-run company. All our concerns and any issues have always been promptly dealt with. The day to day support is superb and the individual carers have always been reliable and professional. They take pride in their work and I would recommend Sante Care at Home to anyone in need of help.

Overall, I'd say they are cooperative.

The overall standard of care is excellent. The manager is very understanding and easy to talk to and all the carers provided have been extremely kind and thoughtful. We were particularly grateful that at the beginning they were able to provide someone to help at very short notice.

I have been a client of Sante for 3 and 1/2 years (since January 2017). The quality of care provided by the agency has been nothing short of impeccable since the outset. Not only are the care assistants extremely well trained, but they are also professional and responsible and of a friendly disposition. Another noteworthy aspect of the agency is that they respond rapidly and efficiently to incidents when they occur. Sante takes their duty of care very seriously and this has been very reassuring to my family, who feel they can trust completely in the agency. I am extremely happy with the service provided by Sante and would not consider changing or even looking at other agencies now.

And you get all this for a very good price, so it's a win-win situation.

We have had no problems and as I said before, I cannot recommend them highly enough.

Sante Care at Home have been providing 24-hour care for my mother since 2017 when she was recovering from a broken hip. They have worked with my mother and her family to support her in increasing her mobility and ensuring she can remain living at home. They have always tried to match carers with my mother and keep us informed when there are going to be changes.

On the whole, my carers have all been great, there have been a couple of bad ones but they have sorted it straight away, they both are very caring people.

In very difficult circumstances, Sante's carers do their very best for my mother in terms of caring for her. On the whole they have all been kind, compassionate, considerate, caring and very patient. Most have gone the 'extra mile' to make my mother's life as easy as possible. I cannot fault their overall attitude to care and comfort - my only concern is communication - language is a problem at times.

I would be happy to recommend Sante Care at Home to anyone who wants an agency they can trust.