Home Care Providers Owned by Sante Care At Home Ltd in Devon

Maureen

The services provided allow my father to continue to enjoy life in his own flat which is his preferred location. He has live in care which ensures that his needs are met and is able to enjoy life. The staff supplied by the agency care and work well and the agency is friendly and approachable. If there was one area of improvement it would be better handover from one carer to another but it is acceptable, just not as good as it could be. I would recommend the agency.

I would recommend this company.

Satisfied with the care given and being looked after with things I cannot do for myself anymore.

When I telephoned Sante Care at Home it was completely different. They visited very quickly, spent the time finding out about Mum rather than waving forms at us & were relaxed about things which had bothered the other provider (eg. rural location). They were also able to provide the care which was needed. We had two live-in carers; both were extremely pleasant, competent, flexible and quick to learn. I felt completely comfortable leaving my mother with them. I'd definitely use again.

There were challenges in the beginning due to the complexity of the amount of care required but Santa Care were respectful and helpful in trying to fulfil my friend's needs. In the early days, there were a few changes to the care team but one of the initial carers that started in April on the first week was caring for my friend as waking night care on rotation until the last night when she passed away. This carer was held in very high regard by my friend and her family. In the last few months of my friend's life, there were 4 carers rotating 24/7 waking care - this was very intense for the carers, my friend and her family. The 4 ladies were amazing and treated my friend with professionalism, respect and dignity but were also very caring, kind and sympathetic to her complex needs and the difficult medical and personal care required.

I am extremely grateful to the management and staff of Sante Care.

I have been working with care agencies for a number of years and it has been hard to find an agency who deliver a service to the standard I would expect to receive for a member of my own family. Sante Care have absolutely achieved not only an immensely caring service both within the care staff they employ, but also their managers. As is often the case, a package of care is needing to be provided urgently and often at a very complex level of requirements - on each and every occasion Sante Care have delivered an exceptional service. Both myself as an attorney, the clients and their families are afforded such kindness and care together with the assurances of continuity of care and staff provision. Sante Care absolutely go the extra mile no matter what day or time, I am always able to speak with someone who can offer help and advice.

A very well-run company. All our concerns and any issues have always been promptly dealt with. The day to day support is superb and the individual carers have always been reliable and professional. They take pride in their work and I would recommend Sante Care at Home to anyone in need of help.

Overall, I'd say they are cooperative.