Home Care Provider Owned by Sante Care At Home Ltd in Devon

and reserved their greatest enthusiasm for getting signatures on a direct debit. Then later phoned to say they couldn't help, because of concerns which they hadn't bothered to raise when they were visiting.
When I telephoned Sante Care at Home it was completely different. They visited very quickly, spent the time finding out about Mum rather than waving forms at us & were relaxed about things which had bothered the other provider (eg. rural location). They were also able to provide the care which was needed. We had two live-in carers; both were extremely pleasant, competent, flexible and quick to learn. I felt completely comfortable leaving my mother with them. I'd definitely use again.

and helpful in trying to fulfil my friend's needs. In the early days, there were a few changes to the care team but one of the initial carers that started in April on the first week was caring for my friend as waking night care on rotation until the last night when she passed away. This carer was held in very high regard by my friend and her family. In the last few months of my friend's life, there were 4 carers rotating 24/7 waking care - this was very intense for the carers, my friend and her family. The 4 ladies were amazing and treated my friend with professionalism, respect and dignity but were also very caring, kind and sympathetic to her complex needs and the difficult medical and personal care required.

would be happier remaining in their own home and familiar surroundings.
The management and carers have been so kind and respectful of my parents, treating them with the dignity that they so deserve. My father continues to be cared for in his own home and I am kept updated with his health and wellbeing. I have peace of mind knowing that he is being cared for in the best possible environment, in his twilight years.
I am extremely grateful to the management and staff of Sante Care.

employ, but also their managers. As is often the case, a package of care is needing to be provided urgently and often at a very complex level of requirements - on each and every occasion Sante Care have delivered an exceptional service. Both myself as an attorney, the clients and their families are afforded such kindness and care together with the assurances of continuity of care and staff provision. Sante Care absolutely go the extra mile no matter what day or time, I am always able to speak with someone who can offer help and advice.

recommend the service to anyone. All carers have got on well with the dog - the only fault there is that he is spoilt!
Accounting: This has been a little erratic in the past because my computer does not accept your standard billing, A member of staff has to send my bills separately and there is a lag every time in the invoicing.
There has also been the odd error (quickly corrected, however).
Checks from admin staff: This is a difficult area to get absolutely right! Because we are a busy household, it can be difficult to fit in the 'overseer' at times. Everyone is always pleasant, of course.
Overall, I'd say they are cooperative.