Finch Support Services Ltd

Anerley Town Hall, Anerley Road, London SE20 8BD

Finch Support Services provides both physical and emotional support for people living in their own homes. Their services enable people to remain independent in their home for as long as possible, encouraging them to live a positive and fulfilling life.

Lambeth and Bromley Borough is among the boroughs they supply.

The services provided are person-centred and tailored to individual needs. Clients are involved in the planning of their care and will always be informed of even the slightest of changes that could impact their daily routine.

Staff at Finch Support Services are friendly, helpful and professional; they are passionate about what they do and proud of it.

All new staff members have undergone a full enhanced DBS check and completed all the mandatory standards of the care certificate and more.

A range of services are provided, including personal care, 24-hour care, end of life care, respite care, hospital discharge and dementia care. These are available 365 days a year, 24 hours a day, seven days a week, including bank holidays.

Owner : Finch Support Services Ltd

Person in charge: Ola Abdulraheem (Owner/Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Staff Languages (other than English): Filipino, Patois; Patwa; Patwah, Amharic, Arabic, French, Portuguese, Sundanese, Tagalog, Yoruba

Fees Guide: Negotiable

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Finch Support Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.4 out of 10 for Finch Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Finch Support Services Ltd in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.644 for Finch Support Services Ltd is calculated as follows: ( (38 Excellents x 5) + (21 Goods x 4) ) ÷ 59 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.8 Points relating to the number of positive Reviews for Finch Support Services Ltd is based on 8 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Finch Support Services Ltd has a Review Score of 9.4 (9.444) out of 10 and an Average Rating of 4.6 out of 5 from 10 Reviews over all time

Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Finch Support Services Ltd?

  • Extremely LIKELY
    6
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Finch Support Services Ltd

  • Client / Service User
    6
  • Wife of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1

The care that Finch Support Services have provided my Mum with for the last few years has been excellent. They are professional, caring and diligent. I know that I can go to work and my Mum is safe and well cared for.

How likely would you be to recommend Finch Support Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Well behaved and courteous staff.

How likely would you be to recommend Finch Support Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Finch support Services is very good. Very accommodating. Workers are faithful and caring.

How likely would you be to recommend Finch Support Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

No complaints at all. Carers very helpful.

How likely would you be to recommend Finch Support Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

The service has been good this year, with carers arriving punctually, looking after my husband in a caring way. The carers are friendly and efficient.
The manager is helpful and makes adjustments to the service as required.

How likely would you be to recommend Finch Support Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

My main carer is perfect. There are a couple of other carers as well. There is always someone available should I need them.

How likely would you be to recommend Finch Support Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Service is good and carers are usually helpful and caring.

Time management is sometimes a problem, with carers arriving late - not enough travelling time between jobs?

The manager is always helpful and pleasant.

How likely would you be to recommend Finch Support Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

My first experience. I found the care workers very good and nice people.

How likely would you be to recommend Finch Support Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We asked the above company to provide care for my Father-in-law when he became unable to look after himself.
At the first meeting, the manager arrived with the carer to get to know my Father-in-law, assess his home and have a full discussion with myself and my husband. Subsequently, two other carers were introduced and "trained up" by the initial carer before visiting on their own.
All three carers were friendly, professional, reliable and caring. When necessary, they called an ambulance and waited with my Father-in-law until help arrived.
Communication between the carers, manager and us was always good and our needs were accommodated when circumstances changed. We were very impressed.

How likely would you be to recommend Finch Support Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The manager has been excellent and one of the carers is a wonder, cannot praise him enough.

How likely would you be to recommend Finch Support Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.6 out of 5

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