Finch Support Services Ltd

Anerley Town Hall, Anerley Road, London SE20 8BD
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9.7 30 Reviews
  • Finch Support Services Ltd, London
Finch Support Services provides both physical and emotional support for people living in their own homes. Their services enable people to remain independent in their home for as long as possible, encouraging them to live a positive and fulfilling life.

Lambeth and Bromley Borough is among the boroughs they supply.

The services provided are person-centred and tailored to individual needs. Clients are involved in the planning of their care and will always be informed of even the slightest of changes that could impact their daily routine.

Staff at Finch Support Services are friendly, helpful and professional; they are passionate about what they do and proud of it.

All new staff members have undergone a full enhanced DBS check and completed all the mandatory standards of the care certificate and more.

A range of services are provided, including personal care, 24-hour care, end of life care, respite care, hospital discharge and dementia care. These are available 365 days a year, 24 hours a day, seven days a week, including bank holidays.
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Care Provided by Finch Support Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £35
  • Weekly Live-in Care Fees: £1500 – £1900

These prices are only a guideline, please contact Finch Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Finch Support Services Ltd

Person in charge

  • Ola Abdulraheem (Owner/Manager)

Finch Support Services Ltd Reviews (30)

9.7

Finch Support Services Ltd has a Review Score of 9.7 (9.653) out of 10, based on 12 reviews in the last 2 years.
Over all time Finch Support Services Ltd has 30 reviews.

Overall Experience
  • 20
  • 10
  • 0
  • 0
  • 0
Date Published
  • 30
  • 1
  • 5
  • 12
  • 18
Reviewer Connection to Finch Support Services Ltd
  • 13
  • 5
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from P S (Client) assisted by family/friend published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a great experience so far.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karina W (Daughter of Client) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that Finch Support Services have provided my Mum with for the last few years has been excellent. They are professional, caring and diligent. I know that I can go to work and my Mum is safe and well cared for.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wazir A (Client) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well behaved and courteous staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James O (Client) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finch support Services is very good. Very accommodating. Workers are faithful and caring.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Client) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints at all. Carers very helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Client) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My main carer is perfect. There are a couple of other carers as well. There is always someone available should I need them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Client) assisted by family/friend published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service is good and carers are usually helpful and caring.


Time management is sometimes a problem, with carers arriving late - not enough travelling time between jobs?


The manager is always helpful and pleasant.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Charles B (Client) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first experience. I found the care workers very good and nice people.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra R (Daughter-in-law of Client) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We asked the above company to provide care for my Father-in-law when he became unable to look after himself.
At the first meeting, the manager arrived with the carer to get to know my Father-in-law, assess his home and have a full discussion with myself and my husband. Subsequently, two other carers
were introduced and "trained up" by the initial carer before visiting on their own.
All three carers were friendly, professional, reliable and caring. When necessary, they called an ambulance and waited with my Father-in-law until help arrived.
Communication between the carers, manager and us was always good and our needs were accommodated when circumstances changed. We were very impressed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V M (Wife of Client) assisted by family/friend published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager has been excellent and one of the carers is a wonder, cannot praise him enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Finch Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.653 for Finch Support Services Ltd is calculated as follows: ( (52 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.653
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Finch Support Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Finch Support Services Ltd to verify any information. View our terms and conditions. Finch Support Services Ltd has an Enhanced Service - more info.