Heritage Healthcare (Rochdale)

I have been with Heritage for some time now and find the service they provide very satisfactory and the staff to be well mannered and pleasant.

I have the best carers ever looking after my Mum. They show care compasion and understanding with their service user. I feel reassured as the relative with responsibility of mums care that she has a good quality of life.

The only thing I would say is that the carers using public transport were sometimes late but overall a good experience. I would use it again.

Heritage Healthcare are truly a very kind, caring company with our best interest at heart, you can talk to them anytime, they are on time, making sure you have everything you need before they go at night. Call to reassure you. Very pleasant in the morning with a cheer 'good morning' and 'how are you'.

When I contacted the manager, for explanation, her response was shockingly indifferent, suggesting that they couldn't guarantee arrival times and didn't have additional staff to assist. This level of negligence is unacceptable, especially considering it's not an isolated incident; they have been consistently late more than 15 times a month.

We are very happy with the care provided by the carers from Heritage Care. They are very caring and considerate and respectful of my needs. All care provided has been to the highest standard.

The service we received is second to none, from the carers to management they go above and beyond. Would highly recommend Heritage Healthcare to anybody.

We have had a really positive experience with this company. The staff are excellent. When we have had issues these have been dealt with promptly and to our satisfaction. We would recommend them to anyone in need of this service.

But when telephone head office, listening to a children's play centre in the background and getting paid for it! Terrible.

Having a pleasant time with Heritage. The staff are caring and helpful.

Communication excellent from management.

Professional, caring carers who are punctual. They treat my mum with respect and have built a good rapport with her. My mother is comfortable with them and I feel relaxed when they are here. They have built a relationship with the family and have become familiar with how we want them to work. The management has tried their best to cater for mum's needs.

The best thing I could have done for myself and family. I have had nothing but a positive experience with all staff. Right from the manager coming out to see me at home and go through what I expected and was told that should I want anything to just ask, and if possible it would be done. The week after I started to get very ill and my usual carer had picked up on this and asked me to ring my specialist nurse. I didn't. By Tuesday all I could do was groan with pain, and again she urged me to ring my nurse. By Wednesday my oxygen had dropped so badly that I kept going unconscious, although my carer didn't know this. I did ring my nurse and I had to be blue-lighted into hospital where I was still unconscious until the next day. My son was told that had I gone into a full comma I would not have come out of it for certain. So it's thanks to my carer that I am now home and in their very capable hands.

The carers have been excellent over the past two years we have used them. As well as visiting daily to wash and dress my father, they do social calls to allow me to leave the house for hours or even full days at a time. The staff are very caring and even do some housework when all is quiet. Couldn't do without this service.

The best company by far.

The staff are punctual as at times arranged. They are warm and friendly and encourage the user to converse and do not talk at them. They develop the conversation that matter to the client. Also, they advise me on any issues that they notice on their visits.

I am happy with all the carers who have been here so far. They do exactly what is required and are pleasant and polite and punctual.

The service has been excellent. Very well managed and carers are delightful, efficient, punctual and knowledgeable.

I cannot recommend this care agency highly enough. The service they provide is second to none. Thank you so very much to all at Heritage Healthcare. I know that my sister is in the best possible hands and is enjoying continuing to live at home, which would otherwise be difficult. You really are the very best.