Personal Care Specialists

Oaktree House, 408 Oakwood Lane, Leeds LS8 3LG
Review Us
9.7 22 Reviews
  • Personal Care Specialists, Leeds
Personal Care Specialists is a family-owned home care provider delivering exceptional at-home care services across Leeds and the Yorkshire area for over ten years. The team takes pride in offering compassionate and professional support tailored to individual needs.

Home care services are offered in three distinct formats - Visiting Care, Short-term (Respite) Care, and Live-in Care - each designed to suit varying care requirements, preferences, and budgets:

1. Visiting Care provides flexible scheduling and duration, ideal for individuals seeking less intensive support or greater independence. Costs vary based on visit length, frequency, and the number of Carers involved.
2. Short-term (Respite) Care ensures family caregivers can take well-deserved breaks with peace of mind, knowing their loved ones are in capable hands.
3. Live-in Care involves a Carer residing in the client’s home, offering continuous, 24-hour support and immediate response to any needs or emergencies.

For more information or to arrange a free home care assessment, visit the Personal Care Specialists website or contact the team directly.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: from £1299

Let our family help take care of yours. Contact us for a personalised quote. We offer compassionate care with flexible options that support independence, dignity, and peace of mind; delivering excellence in home care every step of the way.

These prices are only a guideline, please contact Personal Care Specialists to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Personal Care Specialists Ltd

Person in charge

  • Helen Cook (Managing Director)

Personal Care Specialists Reviews (22)

9.7

Personal Care Specialists has a Review Score of 9.7 (9.660) out of 10, based on 17 reviews in the last 2 years.
Over all time Personal Care Specialists has 22 reviews.

Overall Experience
  • 15
  • 7
  • 0
  • 0
  • 0
Date Published
  • 22
  • 3
  • 3
  • 17
  • 5
Reviewer Connection to Personal Care Specialists
  • 12
  • 8
  • 2
Total of 22, showing 21-22
Review from karen s (Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care from the amazing team.
Just when I thought that I couldn't stand any more in they came, I suffer from really bad mental health and drinking problems and I had not taken care of myself or my home and my family were at their wit's end, but they soon knocked everything into shape. They
care for everything physically and spend lots of time talking through everything with me.
Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for the positive review, we are so happy that we have made such a difference to you. We tend to find that it's the little things and the personal approach that makes all the difference.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Clair S (Daughter of Client) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the onset, I can not recommend this company highly enough. The care and attention we receive is 100% outstanding. They go above and beyond their duties ensuring the highest standard of care is met at all times.
Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for the positive review. We strive to deliver outstanding care to all of our service users, and we are glad to see that we are delivering what we set out to do.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Personal Care Specialists is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Personal Care Specialists is calculated as follows: ( (66 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 97 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Personal Care Specialists is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (3)

Helen

Helen Cook

Job Title: Managing Director and Registered Manager Joined: 2013

Helen Cook, the guiding force behind Personal Care Specialists, boasts an impressive tenure of over 28 years in the care industry, having experienced the sector from every vantage point.


Starting her career as a carer, Helen has diligently worked her way up through all levels, culminating in her current roles. In 2009, her expertise was formally recognised when she obtained her Registered Managers Award (RMA), further showcasing her commitment to excellence in care.


With a rich history of managing home care services for a variety of providers, Helen's role involves overseeing the operation of all care services to ensure compliance with the Care Quality Commission's (CQC) standards and legislation.

Jordan

Jordan Whitcombe

Job Title: Team Leader Joined: 2017

Jordan started his career with us in June 2017, assuming the position of a Care Worker. His unparalleled passion and dedication swiftly distinguished him as a standout team member.


By June 2018, merely a year after joining us, Jordan's extraordinary ambition and drive earned him a promotion to Team Leader.


In his new role, Jordan has shown remarkable dedication and competence, leading by example and contributing significantly to our team. Moreover, his achievement in obtaining his QCF Level 3 exemplifies his deep commitment to delivering exceptional dignified home care.

Karen

Karen Murphy

Job Title: Team Leader Joined: 2018

Karen's move into the care industry represents an important milestone in her professional journey. Coming from a non-care background, she began her role as a Care Worker with us in September 2018.


Her innate ability and commitment rapidly became evident, resulting in her promotion to Team Leader by November 2019.


Karen has adapted to her new position with exceptional ease and poise, much like a duck takes to water. She is presently enhancing her skills by working towards her QCF qualifications, underscoring her dedication to delivering outstanding care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personal Care Specialists to verify any information. View our terms and conditions. Personal Care Specialists has an Enhanced Service - more info.