Home Instead (Lewes District & Uckfield)

My husband became a client of Home Instead from 8th April 2024 until his death on 2nd December 2026, and the care which he received was exemplary. The carer arrived every morning at 10:30 am and would help him get washed, dressed and come downstairs on his chairlift. They were all unfailingly kind, patient and understanding, and he was extremely happy receiving their support. They all followed his planned daily routine with the utmost diligence and sensitivity, and were always ready to listen and advise whenever I had any concerns. I will be forever grateful for all their wonderful support.

The service has been very good. Contact has been prompt and the service very professional.

Home Instead have been coming to my mother twice a day since April. They are vital to my mother's independence and safety. The carers are compassionate and willing to go the extra mile. My mother particularly likes the same person, where possible, coming. They build up a trust and friendship.

Home Instead cared for my husband for over nine months. A small number of people looked after him, each well-trained, thoughtful, and above all cheerful. They got to know what my husband liked to do, walked with him to his favourite cafe, cared for him and improved the quality of his life. When there was an emergency they did everything they could to help. I am completely grateful to them for their kind and generous care which extended to the way they treated me,

Thanks for your support which has enabled me to have breaks and keep in touch with friends.

Home Instead and their Care Professionals (CP) transformed my Aunt's quality of life in the last 6 months living at home. All of the CPs were kind, compassionate, practical and most importantly offered my Aunt company and made her laugh, something my Aunt loved to do. As the organiser of my Aunt's care I found Home Instead not only a pleasure to deal with they were quick to adapt their approach as my Aunt's needs changed. Just a shame that this care in the home couldn't have gone on for a bit longer! Keep up the good work - you do make a huge difference. Thank you.

Also, most cut short time with him, because of lack of time to motor to next client & some spend up to 1/4 hours writing up the notes, which could cut time short with the client.

I would highly recommend them.

Really impressed with the carers who both turn up on time and provide care to my mother in a confident and caring way. Not only are they helping my mother with managing her personal care but they have built up a positive relationship which is also providing emotional support. So far it's been brilliant and we are now going to increase the care visits from 2 visits a week to 4 visits a week. I really think Home Instead have a good approach for people living with dementia.

Mum has had care from Home Instead for a while now and is most appreciative of her visits when the caregivers are consistent and really get to know her.

Very professional from the outset. They knew exactly how to support Dad and everything is going extremely well. It's interesting how firms have the same CQC ratings but are miles apart. Home Instead Lewes are by far the best care provider in the area.

Home Instead is providing a really excellent service for us. From the initial visit to set up my husband's care package, we have been very impressed with the efficiency and professionalism of everyone involved. The carers arrive on time every day and each one is excellent at providing the exact care which we need. They are also calm, helpful and polite and are always to advise and discuss any issues or concerns which may arise.

I am very happy with the care my mum receives from Home Instead. All the carers are kind, and efficient and treat Mum with respect. The service is extremely flexible and I have been able to make changes over time to suit Mum's changing needs. I have found the management very easy to communicate with. They listen and respond to any concerns. I know that Mum is in safe hands and well looked after which is incredibly reassuring.

One member of staff in particular came for my wife's four hour time without me as another member of staff is away this week. She was well looked after and was taken round the garden and offered lunch. When I returned there was time for the particular member of staff to complete her review saving another visit in a week or two. She completed this well and we look forward to the continuing visits of your carers.

We think ourselves lucky to have chosen Home Instead (Lewes District & Uckfield) to care for my mother. The carers were really lovely with a small regular team attending daily. My mother looked forward to their visits. Home Instead have wonderful staff and we’re incredibly reliable.

Excellent.

They always communicate any slight changes, and I thoroughly recommend them.

The care for my Mum has been great, always considering what’s best and that will make her life more safe and comfortable. Good communication. Good feed back on all aspects of care and what is needed for the future for Mum.

They are able to be flexible according to my mother’s needs on a daily basis.

The feedback we get has been very reassuring.