Harmonize Care Ltd

The Old Pharmacy, Hall Street, Long Melford, Sudbury CO10 9JQ
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1.0 4 Reviews
  • Harmonize Care Ltd, Sudbury
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.50 – £32.50

These prices are only a guideline, please contact Harmonize Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Harmonize Care Ltd

Person in charge

  • Rachel Tighe (Managing Director)
Are you the Owner/Manager of Harmonize Care Ltd? View your Advertising Options

Harmonize Care Ltd Reviews (4)

1.0

Harmonize Care Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Harmonize Care Ltd has 4 reviews.

Overall Experience

  • 1
  • 2
  • 0
  • 0
  • 1

Date Published

4
1
1
1
3

Review from H O (Daughter of Client) published on 5 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There are a few staff who know what they're doing. The vast majority have communication issues, don't speak English very well and do not know how to look after elderly people. A lot of carers do not have cars or bikes and rely on public transport, which results in very late or non existent visits
due to lack of buses, this problem is exacerbated at the weekends. I made multiple complaints to this company and had visits from their Health and Safety Manager, the Manager and the senior Area Managers, who all sympathised, apologised and promised to make improvements which could not be carried out as their staff are just not able to. Saying this, there were a few carers who were 'on the ball' and very nice, however sadly these are in the minority.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rod O (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harmonize Care Ltd provide an excellent reliable service. They add value and go the extra mile, they have a first-rate internal education department - new staff undertake extensive training having experienced several domiciliary care companies. I have no hesitation in recommending Harmonize Care.

Reply from Rachel Tighe, Managing Director at Harmonize Care Ltd

Thank you very much for your wonderful feedback, its our pleasure!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John H (Client) assisted by family/friend published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is good as long as I have the same carers. Sometimes I have new ones, and that confuses me and makes me irritable. My regular carers know how I like things and talk to me whilst performing their duties. Unfortunately, some just do very little, and my wife has to check them and complete
their tasks.

Reply from Rachel Tighe, Managing Director at Harmonize Care Ltd

Thank you for your feedback.
I'm pleased you are happy with your regular carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine L (Wife of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service that almost all carers provided over fifteen months has been excellent.
Most of the carers delivered a service above and beyond expectations. The support to my husband and myself has been invaluable. I would not have managed without them.
My husband became totally dependent on carers
and me.
It was wonderful to hear laughter from carers and my husband, when they were tending to his needs.
The organisation of the rota was not always wonderful but did improve.
Travel time between clients was not always adequate and sometimes caused carers to be late. That was particularly difficult when my husband needed two carers each time.
Continuity of carers was not great at the beginning and as my husband had dementia it was crucial that each carer knew his needs well. All my concerns were listened to and the organisation of care improved after I spoke to the office on more than one occasion.

Reply from Rachel Tighe, Managing Director at Harmonize Care Ltd

Thank you for the feedback. I'm pleased that we were able to improve our service following your concerns.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Harmonize Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Harmonize Care Ltd is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Harmonize Care Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Harmonize Care Ltd

What Type of Services does Harmonize Care Ltd offer?

Harmonize Care Ltd offers Home Care.

How many Carers does Harmonize Care Ltd employ?

Harmonize Care Ltd employs 107 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Harmonize Care Ltd to verify any information. View our terms and conditions. Harmonize Care Ltd has an Basic Service - more info.