Amily Homecare

Unit 37 Walton Business Centre, 44-46 Terrace Road, Walton-on-Thames KT12 2SD
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10 42 Reviews
  • Amily Homecare, Walton-on-Thames
Amily Homecare is an award-winning, family-run homecare provider based in Walton-on-Thames, Surrey and provides homecare services within the local area & live-in care services across Surrey.

Founded with a commitment to delivering personalised care, Amily Homecare prides itself on a warm, friendly approach, ensuring that each client receives tailored care to meet their unique needs.

Services offered by Amily Homecare include live-in care, home care, respite care, reablement care, and support for individuals with autism, learning disabilities, and mental health conditions. The agency also provides specialised services such as sleeping & waking nights and social services support.

Amily Homecare emphasises the importance of community and family values, extending this philosophy to their carers and clients alike. The team consists of experienced, compassionate professionals dedicated to maintaining the highest standards of care, evidenced by their CQC regulation compliance.

With a focus on enhancing the quality of life for their clients, Amily Homecare is committed to providing dependable, compassionate care that clients can trust and upon which their reputation is based.

Care Provided by Amily Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.80 – £30.80
  • Weekly Live-in Care Fees: £1260 – £1694

Rates are subject to assessment

These prices are only a guideline, please contact Amily Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Amily Homecare Ltd

Person in Charge

  • Tracey Hawkins (Care Manager)
10

Amily Homecare has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years.
Over all time Amily Homecare has 42 reviews.

Overall Experience
  • 40
  • 2
  • 0
  • 0
  • 0
Date Published
  • 42
  • 3
  • 7
  • 12
  • 30
Reviewer Connection to Amily Homecare
  • 18
  • 8
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 42, showing 41-42
Review from Roy F (Son of Client) published on 5 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is extremely happy with the help he is receiving from Amily Homecare. The staff are professional and friendly... exactly what he needs!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrew K (Son of Client) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Working with the team manager we have jointly been able to provide my mother with a care package that has secured further independent living. I have also found that carers generally do care. Mum has a friendly relationship with them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Amily Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Amily Homecare is calculated as follows: ( (71 Excellents x 5) ) ÷ 71 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amily Homecare is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Meet the Team (7)

Tracey

Tracey Hawkins

Job Title: Care Manager Joined: 2018

I have a variety of skills and knowledge having worked in the care sector for over 25 years and in a number of settings including hospitals, care homes and within domiciliary care. Within my role as Care Manager, I have a true passion for working with individuals to lead the lives they deserve whilst remaining in the comfort of their own homes.


I have strong beliefs that people should treat others as they would expect to be treated themselves and demonstrate this by expecting a high standard of work and professionalism from my colleagues. Throughout my previous employment, I have established and maintained good working relationships with social services which has already had an impact on the growth of the business. At the end of the working day, I like to go home knowing that I have helped make a difference.

Katie

Katie Joyce

Job Title: Live in Care Manager Joined: 2018

I joined the management team after working with Amily Homecare initially as a carer. Prior to this, I had been in a senior role within a care home. I have a true passion for working with more vulnerable clients including those with dementia and people at the end of their life - and take huge pride in knowing I have made a difference to someone’s day. I approach my work treating people how I would expect my parents to be cared for by showing dignity, and respect and providing the quality of care they deserve. I have built strong relationships with all of our clients and am looking forward to growing the live-in care service with the same care, compassion and commitment.


As the Live In Care Manager, I will be ensuring the highest quality of care is given to our more vulnerable clients who require 24/7 support whilst being able to remain in their own homes.

Sarah

Sarah Mason

Job Title: Field Care Supervisor Joined: 2018

I have worked in the care sector for over 20 years having gained the majority of my experience working in care homes and domiciliary care. Besides my experience, where I believe I excel is in how I connect with my clients, creating strong bonds with the elderly and those with dementia and autism in particular. Although I am not one for compliments, others have described me as good-natured, warm and with a good sense of humour.

As Field Care Supervisor, I meet and greet clients and our carers in the community - conducting assessments, gaining feedback and ensuring our work is conducted to the high standards we expect of our carers.

Butch

Butch Seal

Job Title: Managing Director Joined: 2014

I have five years’ experience in the field of social care recruitment and ten years’ experience in the homelessness sector – having worked with a wide and diverse range of support needs. These have involved working with some highly challenging and complex issues – from severe mental health, drug and alcohol, and autism, through to working with ex-offenders, refugees, those escaping domestic violence etc.


I have a simple view when it comes to running the business – we’ll look after the carers and the carers will in turn look after the clients. It’s a methodology and an approach that’s been working well to date and has been helping us build a strong reputation in the care sector.

Rebecca

Rebecca Seal

Job Title: Operations Manager Joined: 2014

I worked for a number of years as a full-time Carer to two elderly clients – one with physical health & mobility issues and another with Alzheimer’s. Having witnessed the level of care provided by other service providers – I knew there was a demand for good workers who could both fulfil their duties and responsibilities and who were also sociable and were comfortable spending some time with their clients. It is from this seed that Amily Homecare was born.


I am convinced that connecting and relating to people is the difference between average care and high-quality care and this is the message I strive to spread throughout the organisation. Before this, I had over a decade’s previous experience working in healthcare, homelessness and with younger women.

Jackie

Jackie Murphy

Job Title: Mental Heath PA Joined: 2019

I have over 20 years experience of working with mental health, homelessness, domestic abuse & drug and alcohol dependency issues. In my time, I have gained a solid reputation with the social workers and social care teams I liaise with for taking on clients with more challenging and complex needs. This is due to my skills and approach in patiently working with the more vulnerable members of our communities to assist them develop their confidence and self-esteem to ultimately get them to a better place within themselves and their circumstances.


I like to think I am patient, relaxed and reassuring when working with clients who require that little bit more emotional & psychological support.

Elaine

Elaine Mustow

Job Title: Training Officer Joined: 2020

I have been working in the care sector for over 40 years, starting in nursing and progressing through to a care manager in a residential home. I then moved into domiciliary care, where l became interested in supporting staff through training, which enabled me to progress further. As a trainer, I have undertaken several qualifications to enable me to become a Registered Health Care Trainer. I still undertake regular updates to keep my knowledge current.


Central to my role is to pass on best practices to enable the care staff to deliver the best possible care to our clients. This also fulfils regulatory requirements, as well as supporting the staff in gaining the relevant qualifications to assist them in their role.

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