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Amily Homecare

Unit 37 Walton Business Centre, 44-46 Terrace Road, Walton-on-Thames KT12 2SD
Amily Homecare Logo
Amily Homecare logo
because of this quality of care Mum was able to spend her last months, days and final hours at home.Robin O(Son of Client/Service User)
Amily Homecare, Walton-on-Thames
They are so helpful, attentive, reliable and caring. It’s like having family over.Samantha H(Daughter of Client/Service User)
Amily Homecare, Walton-on-Thames
As an only child navigating my mother's illness alone, they are absolute angels!Stacy B(Daughter of Client/Service User)
Amily Homecare, Walton-on-Thames

Amily Homecare is an award-winning, family-run homecare provider based in Walton-on-Thames, Surrey and provides homecare services within the local area & live-in care services across Surrey.

Founded with a commitment to delivering personalised care, Amily Homecare prides itself on a warm, friendly approach, ensuring that each client receives tailored care to meet their unique needs.

Services offered by Amily Homecare include live-in care, home care, respite care, reablement care, and support...  

Care Provided by Amily Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £24.80 - £30.80
  • Weekly Live-in Care Fees: £1,260 - £1,694

Rates are subject to assessment

The price(s) shown are provided by the agency. Contact Amily Homecare for full pricing details and T&Cs.

Contact Amily Homecare to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Amily Homecare Ltd
  • Private Owned

Person in charge

  • Tracey Hawkins (Care Manager)

Amily Homecare Reviews (47)

9.8

Amily Homecare has a Review Score of 9.8 (9.825) out of 10, based on 13 reviews in the last 2 years. Over all time Amily Homecare has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from John P (Client / Service User) published on 28 May 2019 Submitted via Postal Card
Overall Experience

The staff are both friendly and professional, which makes the treatment a whole lot easier to manage, so much so that I don't notice the time it takes.

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Review from M H (Husband of Client) published on 21 May 2019 Submitted via Postal Card
Overall Experience
Amily Homecare has been providing twice-daily care to my wife for over six months. All the staff are courteous, understanding and attentive in carrying out their duties.

An excellent care service.

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Review from A A (Client / Service User) published on 16 May 2019 Submitted via Postal Card
Overall Experience

Very happy with the morning service provided. Staff are very friendly.

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Review from Jean P (Daughter of Client) published on 11 April 2019 Submitted via Postal Card
Overall Experience
We have found Amily Homecare to be the best service we have used. Very professional, caring and helpful.

Never let us down, give great care to my father. We hope to continue to use them.

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Review from Anita F (Daughter of Client) published on 7 April 2019 Submitted via Postal Card
Overall Experience

All carers that visit my mother are kind, helpful and make mum feel relaxed.

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Review from Roy F (Son of Client) published on 5 April 2019 Submitted via Website
Overall Experience

My father is extremely happy with the help he is receiving from Amily Homecare. The staff are professional and friendly... exactly what he needs!

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Review from Andrew K (Son of Client) published on 2 April 2019 Submitted via Postal Card
Overall Experience

Working with the team manager we have jointly been able to provide my mother with a care package that has secured further independent living. I have also found that carers generally do care. Mum has a friendly relationship with them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 October 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Amily Homecare.

Awards / Recognitions (4)

  • Recipient: Amily HomecareDate: Friday 30 May 2025
  • Recipient: Amily HomecareDate: Friday 31 May 2024
  • Recipient: Amily HomecareDate: Thursday 31 Mar 2022

Meet the Team (7)

Tracey Hawkins Job Title: Care Manager Joined: 2018
Tracey Hawkins

I have a variety of skills and knowledge having worked in the care sector for over 25 years and in a number of settings including hospitals, care homes and within domiciliary care. Within my role as Care Manager, I have a true passion for working with individuals to lead the lives they deserve whilst remaining in the comfort of their own homes.

I have strong beliefs that people should treat others as they would expect to be treated themselves and demonstrate this by expecting a high standard of work and professionalism from my colleagues. Throughout my previous employment, I have established and maintained good working relationships with social services which has already had an impact on the growth of the business. At the end of the working day, I like to go home knowing that I have helped make a difference.

Katie Joyce Job Title: Live in Care Manager Joined: 2018
Katie Joyce

I joined the management team after working with Amily Homecare initially as a carer. Prior to this, I had been in a senior role within a care home. I have a true passion for working with more vulnerable clients including those with dementia and people at the end of their life - and take huge pride in knowing I have made a difference to someone’s day. I approach my work treating people how I would expect my parents to be cared for by showing dignity, and respect and providing the quality of care they deserve. I have built strong relationships with all of our clients and am looking forward to growing the live-in care service with the same care, compassion and commitment.

As the Live In Care Manager, I will be ensuring the highest quality of care is given to our more vulnerable clients who require 24/7 support whilst being able to remain in their own homes.

Sarah Mason Job Title: Field Care Supervisor Joined: 2018
Sarah Mason
I have worked in the care sector for over 20 years having gained the majority of my experience working in care homes and domiciliary care. Besides my experience, where I believe I excel is in how I connect with my clients, creating strong bonds with the elderly and those with dementia and autism in particular. Although I am not one for compliments, others have described me as good-natured, warm and with a good sense of humour.

As Field Care Supervisor, I meet and greet clients and our carers in the community - conducting assessments, gaining feedback and ensuring our work is conducted to the high standards we expect of our carers.

Butch Seal Job Title: Managing Director Joined: 2014
Butch Seal

I have five years’ experience in the field of social care recruitment and ten years’ experience in the homelessness sector – having worked with a wide and diverse range of support needs. These have involved working with some highly challenging and complex issues – from severe mental health, drug and alcohol, and autism, through to working with ex-offenders, refugees, those escaping domestic violence etc.

I have a simple view when it comes to running the business – we’ll look after the carers and the carers will in turn look after the clients. It’s a methodology and an approach that’s been working well to date and has been helping us build a strong reputation in the care sector.

Rebecca Seal Job Title: Operations Manager Joined: 2014
Rebecca Seal

I worked for a number of years as a full-time Carer to two elderly clients – one with physical health & mobility issues and another with Alzheimer’s. Having witnessed the level of care provided by other service providers – I knew there was a demand for good workers who could both fulfil their duties and responsibilities and who were also sociable and were comfortable spending some time with their clients. It is from this seed that Amily Homecare was born.

I am convinced that connecting and relating to people is the difference between average care and high-quality care and this is the message I strive to spread throughout the organisation. Before this, I had over a decade’s previous experience working in healthcare, homelessness and with younger women.

Jackie Murphy Job Title: Mental Heath PA Joined: 2019
Jackie Murphy

I have over 20 years experience of working with mental health, homelessness, domestic abuse & drug and alcohol dependency issues. In my time, I have gained a solid reputation with the social workers and social care teams I liaise with for taking on clients with more challenging and complex needs. This is due to my skills and approach in patiently working with the more vulnerable members of our communities to assist them develop their confidence and self-esteem to ultimately get them to a better place within themselves and their circumstances.

I like to think I am patient, relaxed and reassuring when working with clients who require that little bit more emotional & psychological support.

Elaine Mustow Job Title: Training Officer Joined: 2020
Elaine Mustow

I have been working in the care sector for over 40 years, starting in nursing and progressing through to a care manager in a residential home. I then moved into domiciliary care, where l became interested in supporting staff through training, which enabled me to progress further. As a trainer, I have undertaken several qualifications to enable me to become a Registered Health Care Trainer. I still undertake regular updates to keep my knowledge current.

Central to my role is to pass on best practices to enable the care staff to deliver the best possible care to our clients. This also fulfils regulatory requirements, as well as supporting the staff in gaining the relevant qualifications to assist them in their role.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amily Homecare to verify any information. View our terms and conditions. Amily Homecare has an Enhanced Service - more info.