What Type of Services does Amily Homecare offer?

Amily Homecare offers Home Care.

How many Carers does Amily Homecare employ?

Amily Homecare employs 40 carers.

Amily Homecare, Unit 37 Walton Business Centre, 44-46 Terrace Road, Walton-on-Thames, Surrey KT12 2SD

Review from S B (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience

Amily have been looking after my father for around 11 months now and I can honestly say they are truly Amazing. The Carers who attend to our Dad three times a day are all really kind and caring. They spend time chatting to Dad, the visits are never rushed they ensure he is happy and all his personal

care is completed, they ensure he always eats and is left comfortable. Dad really looks forward to their visits. I have never had any concerns for Dads care. I would recommend Amily to anyone seeking care for a relative as they have taken a huge amount of stress away from our family so our visits with Dad are now quality time spent with him. The Managment Team are fabulous they always contact me straight away if Dad needs anything and that again is so helpful. Seeking care for a relative is stressful but with Amily there is no stress they have made everything so stress free and streamline. Nothing is too much for any of the Team involved in Dads care.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us a truly heartfelt review. It means so much to us as a company to be able to read such kind words and know that relatives put all their trust in us to look after their loved ones.

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Review from Julie M (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience

Our Mum has been cared for by Amily's carers for nearly 2 years. It's scary choosing a care agency, but we have absolutely no regrets about choosing Amily. The carers have always treated Mum with respect and warmth. Mum was resistant to letting carers support her but they gradually won her over.

Apart from the care, Mum enjoyed the regular contact and the chats. The management team have been so helpful and responsive when changes in visits and medication have had to occur, even at short notice. We also greatly appreciate that we can log into the app to see notes on how Mum is after each visit. This has been very reassuring. My siblings and I are so grateful to and appreciative of the whole Amily team. Thank you, everyone!

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for leaving us such lovely words, we really do appreciate the time you have taken to write a detailed review of the care we provide. We are thrilled to read such a review that reflects everything we strive to achieve here at Amily.

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Review from S B (Wife of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience

Absolutely love Amily Home care.
Management is super efficient, comply with requests and changes in visiting hours when we are tied up with appointments etc
Staff is very compassionate and work in harmony with dignity

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for leaving us a review, your time and kind words are really appreciated by the whole team. We strive to deliver excellent services to our clients and their families, it means a lot to us that this is recognised.

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Review from Nikki D (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience

My Mum is so happy with the level of care she gets. The regular visits are invaluable and the friendly staff are wonderful with my Mum. They treat her like a person not a job. I'm always kept up to date via the app and phone calls or texts if required. The office staff are approachable, friendly and

listen to all concerns and requests. I have peace of mind knowing my Mum is being looked after every day. I would recommend.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us such a lovely review. The whole team really appreciate your kind words and we are glad to hear you are so happy with the service your mum is receiving.

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Review from K C (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience

Amily Homecare have been excellent from day one...2018 I believe they started care with my mum who had a stroke back in 2017 and my mum is a very hard negative person to care for. I cannot praise them more excellent service kindness patience and compassion. If I have to phone the office for anything

they always pick up 24/7 which i am so appreciated of. Always on hand. The girls always log any concerns wether it be mums health or shopping dealing with daily issues they always phone me if any thing occurs . I don't know how to say thankyou for helping mum out and full hearted appreciate the services the give. Thankyou X million times over and more . When I ask my family to help out there's always a excuse so I end up trying to do it by myself but Amily are like a second family ready to help out. Thankyou xxxx

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us such a heart felt review. The whole team are very fond of your mum and have built a solid working relationship with her over the years. It touches our hearts that you view us as a second family as it really highlights the heart of what we do here at Amily.

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Review from Jo D (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience

Amily has been providing excellent care for my mum, who has vascular dementia, since January 2024.
My mum was very averse to carers helping her, but now accepts Amily's carers. She has good and bad days but the carers are very good at calming her down.
They are all very efficient and report any issues

on the app and the office always follows up with a phone call. I regularly speak with 3 members of management. My calls to them are always answered promptly even at weekends.
They supervise Mum's medication 4 times daily check her fridge for out-of-date food etc and report on the app if runs out of anything.
Last month the breakfast carer found Mum had a fall, called an ambulance, and waited with her until the ambulance came which was already there when I arrived.
They also report on their app if they think Mum is unwell or 'not herself' to enable me to seek swift medical intervention to prevent her from going into the hospital. They've enabled Mum to continue living independently.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words and taking the time to leave us a thorough and in depth review. The whole team really do appreciate it and it warms our hearts that you trust us in delivering your mums care.

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Review from Michael A (Son of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience

We have used Amily Homecare to provide live-in care for my very elderly mother and have been very satisfied with the care provided. It became necessary to arrange care at short notice following a hospital stay. Care was put in place very quickly, with all of the necessary assessments, checks and evaluations

carried out before care began.
The carers supplied by Amily to look after my mother have all been excellent, caring, professional and able to cope with her limited mobility and other problems. Communication with Amily has been very straightforward with regular visits and follow-ups, which was great in building confidence.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us a review. At the heart of our team is a group of dedicated carers who only want the best for their clients. It's amazing for us to hear you feel this is reflected in the care that has been provided.

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Review from Robin O (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience

Amily cared for my mother for four years to the end of her life: Always handled Mum with great care, tenderness and kindness, whilst being totally professional in dealing with Mum's many and ever-increasing needs: Amily made sure Mum maintained her dignity throughout, even during very trying times and

always had her best interests at heart ensuring she was as comfortable as possible and at ease, regardless of what was 'going on' with her physical and mental health. Two carers deserve mention: Mum grew to adore them, and her face would light up when they arrived. Mum's last months were traumatic for us but not so for Mum as all the carers handled Mum with such fondness, warmth and care ensuring she was comfortable, pain-free and cosy whilst also making the family feel special. It was because of this quality of care Mum was able to spend her last months, days and final hours at home. They were angels and I cannot thank them enough for managing Mum (and the family). We will be forever grateful.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your extremely kind words. The whole team were extremely fond of your mum, and it was an honour for us all to care for her over the last three years and to be able to provide her end-of-life care so she could remain in her own home.

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Review from Stacy B (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience

I cannot sing the praises of Amily Homecare more highly! They took on my mother's care at a time when it was desperately needed and have given me back peace of mind and really improved daily life for my mother. My mother's situation isn't straight forward and Amily are constantly adapting and overcoming

all the various hospital visits, new medications and equipment she needs. I feel we are a bit of a high-maintenance client as I'm always on the phone with new requests and worries and they always make me feel supported and listened to.
The carers who work for Amily always go out of their way to assist my mother and I appreciate every one of them. As an only child navigating my mother's illness alone, they are absolute angels!
I wouldn't hesitate to recommend Amily to anyone.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your lovely words. Nothing is ever too much for our team and we will do anything we can to always help. It is really nice for us to know that you feel so comfortable approaching the office with anything you may need.

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Review from Samantha H (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience

We have been absolutely delighted with the care my father has received from everyone in the team at Amily Homecare. They are so helpful, attentive, reliable and caring. It’s like having family over. Would highly recommend their services.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us a lovely review, it means a lot to the whole team to be recognised in such a positive way.

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Review from Peggy H (Wife of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience

It wasn’t easy for me to accept I needed help with the care of my husband with dementia. However, from the very first moment, Amily Homecare gave me confidence to relax a little. They treated my husband with such kindness and respect (and expertise!) I could not ask for more. The carers were obviously

happy with the company they work for and maybe this is reflected in their work. I would absolutely recommend this company.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us a lovely review. We are very fortunate to have a great team of carers which makes for a happy working environment. This is indeed reflected in the care they provide. We are very happy to hear this feedback from you as we pride ourselves in giving only the best here at Amily.

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Review from Stephanie B (Niece of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience

Amily provided 24/7 live in care for my aunt over the last year of her life. The service provided is absolutely exceptional from start to finish. The carers are all wonderful, the electronic access to the daily care records means that you can monitor how the person receiving care is doing - and the

individual carers are all angels. They really gave my aunt a fantastic quality of life. I recommend this company without hesitation.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us such lovely words, it is appreciated by us all. The carers who worked with your aunt were all very fond of her, it was an honour for us all to provide her care.

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Review from Katie W (Relative of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience

Great carers they are always friendly and willing to help in any way they can. I know my nan is getting the best possible care she can. Amily Homecare makes you feel like you matter. They always listen to any concerns and reassure you. The office staff have been fantastic whenever we have contacted

them. Nothing is ever too much trouble.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us a review. Our clients are at the heart of what we do, it is lovely to see this reflected within your kind words.

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Review from Susan W (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience

Amily Homecare are brilliant, they are looking after my Dad and doing a wonderful job. The carers that visit many times a day are by far the best I have come across, nothing is too much bother for them. When I now go home and it is the first time in years that I do not have to worry about my dad.
Could

not wish for better help.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your lovely words. We take a lot of pride in the care we provide to our clients so to have this feedback is a huge boost for the whole team.

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Review from Shirley B (Relative of Client) published on 26 December 2022
Submitted via Website • Report

Overall Experience

Amily Homecare is helpful and caring plus efficient when dealing with any queries. The carers are friendly and caring towards their clients. When initially arranging for carers, the manager provides help and insight when needed. There is a can-do attitude and they are flexible with the timing of visits

if needed when medical appointments arise. You can feel confident with the support you receive at very often a traumatic and stressful time transitioning to a different way of life for your family member.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for the kind review, Shirley. We will always try our best to accommodate the needs and wishes of our clients and their family members.

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Review from Ian S (Son of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience

Great carers, very good at communication and helping my mum with her needs. All the staff are friendly and love the dog as well and the office is very quick and helpful if we have any changes to our needs.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for the kind review, Ian. It means a great deal to everyone at Amily that you and your mum are happy with the service you receive. The dog is definitely a day brightener for all!

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Review from L M (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience

They have given my mum the best care possible. It is so refreshing to know when I can not be there for her that her carers are giving her the best care. The carers are always on time and dressed in clean smart uniforms.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words. Providing excellent care is at the heart of what we strive to achieve here and it means so much to us that you feel this is being met for your mum.

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Review from Mervyn A (Husband of Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

We developed a good relationship with the carers. A good understanding of our needs exists.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words and review about our carers, we strive to provide an excellent service and it gives us great pride that our carers are fulfilling this.

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Review from K F (Wife of Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

I am very pleased with all the carers for the things they do for my husband. Thank you.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for taking the time to leave us a review, we are glad to hear you are happy with the service you are receiving.

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Review from Christina C (Daughter of Client) published on 19 February 2022
Submitted via Website • Report

Overall Experience

When my father said he was not happy in his care home, I contacted Amily Homecare to see whether a live-in carer would allow him to move back home. They were amazing from the beginning, giving us the time we needed to discuss all aspects of live-in care. The live-in care manager has been fantastic throughout,

going that extra mile to get to know Dad and finding carers that suited not only his needs but also his personality. His main carer has been outstanding, great company and I am completely confident in her abilities as a carer. She has also gone way beyond her job to enhance Dad’s life. As an example of the company’s dedication, when one of Dad’s carers was unavoidably delayed, both the Managing Director and live-in care manager both stepped in to look after Dad until the carer arrived. Outstanding service and a really friendly, helpful team.

Reply from Katie Joyce, Live In Care Manager at Amily Homecare

Thank you for your kind words, Christina. The whole team love working with dad and are very fond of him. It warms our hearts to see him so happy at home, it is an honour for us to be able to provide Live-in care for him.

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