Angelcare UK Ltd - Wakefield

Suite 11, Unit 6 Benton Office Pk, Bennett Avenue, Horbury, Wakefield WF4 5RA
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8.2 3 Reviews
  • Angelcare UK Ltd - Wakefield, Wakefield
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £20

These prices are only a guideline, please contact Angelcare UK Ltd - Wakefield to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Zoe Enefer (Registered Manager)
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Angelcare UK Ltd - Wakefield Reviews (3)

8.2

Angelcare UK Ltd - Wakefield has a Review Score of 8.2 (8.227) out of 10, based on 2 reviews in the last 2 years. Over all time Angelcare UK Ltd - Wakefield has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
0
0
2
1

Review from Paul C (Son of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Care looked after my father for many years and now looks after my mother.
We had 2 different agencies for my mother before Angelcare.
They were both very poor with high staff turnover/poor training and very poor management.
We were therefore delighted when Angelcare found space to look after
my mother.
Their carers are trained well and actually care.
They spend time talking with my mother which is so important given they may be the only people she sees during the day.
There will be occasional problems or a change in our requirements but these have always been dealt with in a professional and timely manner.
I would have no hesitation in recommending Angelcare.

Reply from Thomas Enefer, Operations Manager at Angelcare UK Ltd - Wakefield

Thanks for taking the time to review our care services. We are glad you were happy with the service, care and support received for both Dad and Mum. I will pass on your kind words to all of the staff in the Wakefield branch.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Neil L (Son of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Angelcare provide excellent care and support for my mother 3-4x/day, 365 days/yr. They administer her daily medication, make her 3 meals a day, wash and dress her and ensure her flat is tidy. They rotate bedding and clothes regularly ensuring it's clean. Very importantly they take a genuine interest
in her as a person. She really looks forward to their visits as she lives alone.

Reply from Thomas Enefer, Director at Angelcare UK Ltd - Wakefield

Thank you for taking the time to review our service. We are glad both you and Mum are happy with the care and support received by us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P R (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the care Mum was given for the few days while at home. Very polite staff on entering to leaving the premises, always discussing everything they were doing to care for Mum. Can't thank them enough for everything they have done for her in the short time they were with us.

Reply from Thomas Enefer, Operations Manager at Angelcare UK Ltd - Wakefield

Hi, thanks for taking the time to review our service. I will be sure to pass on your kind words to the staff who attended your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.2 (8.227)

Overview of Review Score

The Review Score of 8.2 (8.227) out of 10 for Angelcare UK Ltd - Wakefield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Angelcare UK Ltd - Wakefield is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) ) ÷ 11 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angelcare UK Ltd - Wakefield is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Angelcare UK Ltd - Wakefield

What Type of Services does Angelcare UK Ltd - Wakefield offer?

Angelcare UK Ltd - Wakefield offers Home Care.

How many Carers does Angelcare UK Ltd - Wakefield employ?

Angelcare UK Ltd - Wakefield employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angelcare UK Ltd - Wakefield to verify any information. View our terms and conditions. Angelcare UK Ltd - Wakefield has an Basic Service - more info.