The Classic Angels Care Group

Most carers are good with Mum and do what is asked of them to a high standard.

Caring, friendly, humorous!

As a family, we are so proud with the level of care provided by yourselves for Dad. It has eased off the stress from us. Dad loves to see his carers and always with the help they provide.

I have found the carers to be always helpful and polite and punctual, with good office back-up.

The main concern has always been communication or the lack of it. But lately, it has greatly improved which is great. Obviously can't mention names but there is one particular carer/staff who is exceptional. She is brilliant with her client, she gives them their dignity, she is caring, understanding and loving. One thing that needs to change with this organisation is no diversity - all white staff but they have black clients - nice to have for the future.

We have used Classic Angels Care Group to provide care/support/assistance to our mother for the past six years. We have found them to be extremely professional, trustworthy and proactive with any concerns they have with our mother. They adhere and work to industry guidelines and regulations. The staff always engage with our mother in humour and conversations and establish an excellent relationship. It is a hard industry to work in with its various challenges but they never let it show with their client and will always do their utmost best to meet required needs for their clients. I can not praise them enough for their professionalism and friendliness.

I find the carers very helpful and caring.

A very efficient and friendly service. The carers are excellent and treat clients with a high level of respect and politeness. Well done to all.

All carers at The Classic Angels Care Group are very professional. They are very prompt at getting people like the district nurse in if necessary. They suggest equipment that can help dad stay in his home longer. The staff in the office are also very professional and helpful e.g. when dad needed carer visits four times a day after a hospital stay this was put in place the next day. They always respond promptly to messages.

Having had bad experiences with two companies in the early stages of my wifes serious stroke - we transferred to Angels in April 2018, my wifes stroke was suffered in October 2017. From day one Angels have been first class in professionalism, timekeeping and kindness, I would recommend Angels 100% to any prospective clients.

I am very happy with my carers, they are dedicated and I really appreciated them. They help to brighten my day during this lockdown.

I have always found the carers helpful and attentive to my needs, in great detail. They are pleasant to talk to and encouraging in their manner.

When Mum started to struggle during lockdown, both mentally and physically, I asked if we could have another carer and the agency helped as quickly as they could. When she deteriorated further, they then started a 'double up' and arranged an assessment for further equipment such as a hospital bed and commode. This help undoubtedly prevented her from being admitted to hospital and she has recovered at home extremely well. This has provided great reassurance to myself (I have been shielding) and my family during a very difficult time.