Ashbourne Quality Care Ltd

46 The Firs, Ashbourne DE6 1HE
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9.9 30 Reviews
  • Ashbourne Quality Care Ltd, Ashbourne
Ashbourne Quality Care is a Private Domiciliary Care Company. They are registered with the Care Quality Commission. They were established in 2016 and provide care to adults who are elderly, vulnerable, disabled, end of life, or recovering from an illness or an operation.

The team provides care in Ashbourne and the surrounding villages. Calls are a minimum of 30 minutes, ensuring that they are never rushed.

They provide excellent quality care in your own home ensuring your safety and happiness and putting the client at the heart of everything they do.

Care packages are all tailored to a client's needs and requirements and are reviewed when necessary.

The staff help to maintain safety and independence and aim to give all clients the best quality of life possible.

Ashbourne Quality Care are passionate about providing high quality care and all services are delivered with privacy, dignity and are confidential at all times.

Services include:
Personal Care -
Bathing & Showering
Hair Washing
Strip Wash
Dressing & undressing
Oral hygiene
Shaving
Toileting needs/ incontinence needs
Catheter and Stoma Care

Medication Support
Hospital Discharge support
Respite/Sit in service
Light Household Duties
Prep & cooking meals
End of life Care/ Palliative Care
Dementia/Alzheimer’s
Disabilities
Sensory impairment
Mental health
Shopping
Companionship
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Care Provided by Ashbourne Quality Care Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: up to £30

Our fees are variable depending on the length of the call.
These are discussed & agreed with you at our assessment.

These prices are only a guideline, please contact Ashbourne Quality Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Ashbourne Quality Care Ltd

Person in charge

  • Diane Wilson (Registered Manager)

Ashbourne Quality Care Ltd Reviews (30)

9.9

Ashbourne Quality Care Ltd has a Review Score of 9.9 (9.908) out of 10, based on 11 reviews in the last 2 years.
Over all time Ashbourne Quality Care Ltd has 30 reviews.

Overall Experience
  • 25
  • 5
  • 0
  • 0
  • 0
Date Published
  • 30
  • 2
  • 9
  • 11
  • 19
Reviewer Connection to Ashbourne Quality Care Ltd
  • 14
  • 7
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from J R (Daughter of Client) published on 13 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ashbourne Quality Care have been looking after my dad for a year now. He has 2 visits per day and one of the carers takes him out around town in his wheelchair which he looks forward to. They were good at discussing his needs and suggested things that would be helpful as he has mobility issues. It is
a relief to know that dad is happy and well cared for as I live a few hours away. The staff are friendly and professional. They have been a great help and will go out of their way to make sure Dad's needs are met.
Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your review. We are delighted that you are happy with us. Your dad is delightful and knowing that he is happy means a lot to us.

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Review from Tracey L (Daughter of Client) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Quality Care provided 3 daily calls for mum, all the carers that came to Mum were so helpful and kind, nothing was too much trouble, and they were great too in alerting doctors, nurses, and the ambulance when needed. I can't recommend them highly enough. Thank you so much to you all.
Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you for your lovely review of our care. It was a pleasure to look after your Mum. She was a lovely lady.

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Review from Louise M (Daughter of Client) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Quality Care initially provided care for my mum and dad but after Dad's death provides care just for Mum now. They have been providing care for the last four years. They are an absolutely brilliant team, who I have got to know well. The staff always treat Mum with respect and dignity and
look after her as if she is their own lovely mum. They support both me and Mum through a brilliant care package at home and nothing is ever too much trouble. They always keep me fully informed of any changes or problems. Initially, Mum and Dad did not feel the need for carers but never looked back once the visits were in place. I would have absolutely no hesitation in recommending Ashbourne Quality Care and could not imagine any other care company providing better care at home for Mum. Thank you so much Ashbourne Quality Care team - you are the best.
Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. It has always been a pleasure to look after your Mum (and your Dad when he was alive). Our care team know her so well, and it has been helped by your involvement in her care. You feel like part of the team too. We will continue to give her the very best care that she so deserves and may she continue to flourish with us for a long time to come.

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Review from S T (Daughter of Client) published on 1 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely team, friendly and engage Mum in conversations every day. Any difficulties we come across, they are always willing to find new ways of working to improve Mum's care. They have never let us down. Thank you Ashbourne Quality Care for enabling mum to stay at home where she wants to be.
Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. I am so pleased that you are happy with us. We are very honoured to be providing your Mum’s care and we will always do our utmost to get things right for her.

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Review from Neil C (Son of Client) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Quality Care Ltd provided excellent care for our late father who, due to his age and infirmity, was unable to access the bathroom on the upper floor of his home for the last few months of his life. He was very grateful and appreciative of the very professional service he received from all
the staff. They were very respectful of his needs whether it was attending to his personal hygiene or simply making him a hot drink and having a chat and a laugh. The carers' visits were always on time despite problems with the covid pandemic and gave us, as a family, a lot of confidence that Dad was always in safe hands which allowed us to take time out from his care needs.
Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your lovely review. Your father was lovely and loved by all his carers. We are pleased to have been entrusted with his care and also to have provided yourselves with some well-deserved respite from many hours of your dedicated support to your father.

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Review from Sue L (Daughter of Client) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers provided excellent support and care for my mother. Any issues were raised in a timely fashion and dealt with quickly and efficiently. Eventually, my mother had to go into full-time care but she was devastated to leave ‘her girls’ and still wishes they were her helpers. I would have no
hesitation in engaging Ashbourne Quality Care again if we were fortunate enough to have Mum back home. It was always a 5-star service every day from every carer no matter what time of day they called.
Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

What a lovely review. Thank you so much. Your mother was always a pleasure to care for. We were so sorry that she had to go into long-term care and the staff still talk about her now. We hope she is happy and settled. She will always be remembered.

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Review from Paul A (Son of Client) published on 25 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Quality Care have 'looked after', 'looked out for' and 'given excellent care' for my Mum for over 12 months, and they continue to do so. Always going above and beyond in their professional care for Mum.
'Quality Care' sums up the company, and the package very well.
Extremely well organised,
always available and very personable I have no hesitation in recommending them to care for your loved one.
Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much. We are so happy to have been entrusted to look after your Mum. She is an absolute delight and the carers have become very fond of her.

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Review from E D (Daughter of Client) published on 30 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Quality Care Ltd provided four daily visits for my mum and I was delighted with the standard of care. They took extra time when it was needed, and communicated very well both with me and between themselves about her needs. The carers were cheerful and genuinely caring. Ultimately she needed
residential care, but I do wish I'd found them sooner.
Reply from Diane Wilson, Manager at Ashbourne Quality Care Ltd

Thank you so much for your kind words. It’s lovely to hear from clients and their families. It was a pleasure to be able to help your Mum prior to her being admitted to long term care. We hope she is well and settled.

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Review from J H (Client) assisted by family/friend published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very kind, helpful and thoughtful.
They are very observant and always seem to know what I need.
Reply from Diane Wilson, Registered Manager at Ashbourne Quality Care Ltd

Thank you for your kind comments. It is always a pleasure to work with you.
A delightful lady.

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Review from Anne E (Daughter of Client) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been staying with my father for the last 7 days, so I have seen the carer interactions with him. There are 2 staff who visit which means they can get to know him and he knows them. The staff treat him with respect and are patient and supportive. They are good at interacting with him, even if
he is having a bad day. I hope that this high standard is maintained when I am not present and am confident, from what I have seen that this will be the case.
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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Ashbourne Quality Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Ashbourne Quality Care Ltd is calculated as follows: ( (59 Excellents x 5) + (6 Goods x 4) ) ÷ 65 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ashbourne Quality Care Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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