Manu Integrity Services Ltd

Absolutely cannot fault the carers who visit 4 times per day. Nothing is too much trouble for them. Their interaction with her is amazing, even trying to speak French with her.

Helped and supportive in all tasks, always cheerful and cooperative. And if my carer doesnt know, she is happy to phone head office for any help or support.

However the punctuality creates a major problem often out of the allocated time window which in turn has a knock on effect (has dinner at 2pm and back at 4pm for tea) or too early for bed time. Also too many different carers just causes confusion for mum. The company overall is good and approachable. If they can get above better organised, then overall is worth recommendation.

Complex needs are met very well , with good communication and support between carers and core management. And I'm always kept informed of any changes , MIS care about family too !understanding and helpful support if I need it at any time .

Manu Integrity Services have only been caring for my mum for a week but I can already see a huge improvement in her health and wellbeing. The carers I have met so far are not only extremely efficient and conscientious in the support they provide but they are also incredibly attentive, compassionate and wonderfully friendly. My mum's key carer has already taken on the responsibility of healing her in a way I could not have imagined possible. The key carer and her colleagues are knowledgeable, professional and eager to do what is best for my mum. I honestly feel they have given me the peace of mind I was hoping to find in a care provider. I could not recommend them more highly.

The staff who look after my father are extremely caring and thoughtful, engaging in conversation with him even though he is often confused. They treat him with respect, and kindness, and are gentle. He is visited four times per day.

Do not use this company, they do not do what they say, big failure in all aspects, management do not care. Some of the carers are brilliant and some are not trained enough to care for vulnerable, sick people in my opinion.

Thank you for an amazing service.

The company responded to my last post but didn’t implement what they said they would do. Yesterday the carer came at 7:30 am as instructed by their planners. 10:30 am this morning and still no carer. I have had to get my husband dressed. Repeated I have requested calls between 8:15 and 9:15 am and I am told it will happen, it does but only for a short period. The carers are good and it is not their fault but the back room staff are not.

I am really pleased with the service provided by Manu Integrity Services. They are always pleasant and treat my husband with the utmost care and respect. nothing is too much trouble. They are always here at the same time during the day so we never feel that we are waiting for them. I can go away with confidence, knowing that he will be looked after extremely well. I would definitely recommend Manu Integrity Services.

From when the carers come to our house they have shown professionalism, a caring attitude and are very helpful. They have all been efficient, polite but friendly and very helpful. We feel we can rely on them all, yes there have been a couple of issues on timing of visits but this has all been sorted. We are very pleased with all of them and hope it continues.

My husband who has used Manu Integrity Services Ltd for six months and initially there were issues with the times that the carers were booked in to attend him, but each carer now knows of his issues/needs and they do try to arrive within the time scale he needs. Occasionally, the staff in the office book him for a later time but with talking to the office we have irons out the issues. The only concern we have is if a carer is delayed from a previous client due to medical issues, the office staff do not ring us up to tell of the delay, which upsets my husband. This needs to be addressed by the office to improve. The three main carers that attend are all very considerate and patient to my husband's needs and do not rush him. They all do an excellent job and have all built up a good rapport with him which makes for a good relationship.

Satisfactory care.

When carers are delayed, a phone call informing me how long they will be, would help. My wife is happy with the care she receives at the moment. Carers to wipe their feet when entering, especially when it's raining.

I wish to thank Manu Integrity Services for its caring staff. The carers are most kind and friendly. They have looked after my husband with such love and have been very supportive to me. I cannot thank them enough. I would recommend this company very much.

Everything is good. Visiting times not perfect.

Very good. Nice people. Very polite.

They have been good but not been showing up at the right times, not been coming at dinner time.

I had a lovely experience. My carers are the most amazing, polite people I could ever meet.

I am very satisfied with the service we received. The carers are very efficient in the way that they care for my husband, and very obliging if I have to change my hours. The only problem I have is for the morning call. I would like them to come at a set time within half an hour so I can get myself showered and ready before they arrive. I would like my morning call to be 8.30 am.