Manu Integrity Services Ltd

Very pleasant staff.

Manu is a company I would highly recommend. I am so pleased with the care my husband is receiving with this company. Overall, the care my husband receives is excellent. Very warm, friendly staff who put my husband at ease.

Thanks to Manu Integrity, we were able to have time away knowing our elderly parents would be well looked after. All of the staff are lovely and friendly and without them our parents wouldn't be able to stay in their marital home of over 60 years. Angels all of you!

The carers are all good, friendly, caring and pleasant. The organisation can be variable eg: making sure the carers know what they have to do regarding medicines, re-ordering and changing urine bags. It would be helpful if the same carers did all visits on a particular day. This is obviously difficult covering holidays etc but would help carers and clients to get to know each other and routines better. It would also help carers to be better able to pick up on any change in the client's condition, beyond routine tasks.

I would recommend this agency as I believe that the manager tries her best to match the carers with the client, and for us, it has worked very well. Also in the midst of this pandemic, no one transmitted Covid to my mother for which I am grateful.

Manu Integrity Services provides an excellent service. We requested specific times for morning and evening which was put in place to suit my dad. The carers respect our privacy at all times. They care for my dad and have high respect for him. We have regular carers which helps with Dad's condition. Carers are very friendly, helpful and kind. Dad loves them. Mum and I have built up a great relationship with your carers.

They have helped me so much.

Half of the carers don't do their job properly. They don't wash you properly or anything, they can't wait to dash off. I pay for two carers to come to me, but at times I get one, it's not good. I take water tablets early in the morning and sometimes I am laid in my wee wet through for fifteen or sixteen hours. I am having water infections all the time.

Absolutely disgraceful the way my mum was treated during the last few weeks of her care with this agency. Medication not given correctly due to incompetence of certain members of staff unable to allocate 4 hourly visits, sending carers early, therefore, medication could not be given, no staff communication. Issues with some of the care staff not even able to carry out the simplest of cooking duties, certain staff always complaining about one certain issue when they knew that a solution was pending. The owner of the company has the attitude of her way or no way, threatened me a few times to quit caring for my mum, she never made the effort to contact me to discuss issues that arose. This best thing to come from this company was when the owner gave notice to quit my mum's care, albeit she did this without warning or even discussing things with me first. I would like to say thank you at least she is now being cared for by people that actually do care and spend time to talk to her.

Can't thank them enough; they were awesome!

Manu have just started to provide daily care visits for my mum who has Alzheimer's. She was nervous about having to have additional care support, however, the staff are brilliant and Mum loves having them visit after only a couple of weeks. It's making a massive positive difference to her care. They have been good to contact me with any issues and we are building a great working relationship between staff and supervisors to help ensure Mum gets the best care possible.

The care provided for my mum has been excellent. The carers are always very professional and make sure that all Mum's needs are taken care of. Added to that, they make her smile. I can't fault them.

The staff that visit and provide the care are extremely friendly and professional. In additions, the management is great - very professional and accessible when I have questions or concerns that need to be raised. The quality of work service my wife receives is great. The carers are delightful, always arriving on time. I'm very happy with Manu Integrity Services, I hope it continues and I strongly recommend Manu Integrity Services Ltd.

Staff are inconsistent - some are attentive and efficient, others not. Some show an understanding of needs and abilities, others show little regard for needs. Providing food and drink sometimes appears too much trouble and their knowledge is lacking. Simple cleaning and hygiene tasks are not undertaken. Medication times appear difficult to work out! Care not as initially said it was to be.

Careers have been fantastic, my uncle has very complex care needs and if it wasn’t for them as an agency, he would never have been allowed home. Can’t ever thank them enough.

Staff are very friendly and always willing to listen to any problems that may occur. They always treat my mother and father with dignity and respect. A nice bunch of people!

My opinion is it is poor. Some carers don't ask or change Mum's nappies. Women should come to change her.

The only piece of constructive feedback I have is that occasionally the dates on the invoice were incorrect. However, this was always fixed promptly and there was never any incorrect totals, etc - just tiny typos.

As a daughter of the client, I find the staff pleasant, knowledgeable and always provide a consistent service. My dad likes his staff and sees familiar faces every time.

Don't get outside my door for much fresh air.