Over all time Atlas Care Services Ltd - Peterborough has 2 reviews.
Overall Experience
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Reviewer Connection to Atlas Care Services Ltd - Peterborough
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Total of 2, showing 1-2
Review from E E (Daughter of Client) published on 5 April 2021
Submitted via Website • Report
Overall Experience4.0 out of 5
My step mother came home for end of life care in her home in February this year. The service offered to me by the hospital was Atlas Care Services Ltd - Peterborough. They were swift and everything was in place immediately. She had a night carer three times a week whilst I covered the rest. She had
the most amazing carers. Her two regular carers couldn't have done enough for her and dignity was held throughout. Sadly she passed this Tuesday.
I want to thank seven members of staff for the care they showed her in the last seven weeks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Antonio P (Son of Client) published on 25 March 2021
Submitted via Website • Report
Overall Experience1.0 out of 5
If you get given this outfit, make sure you install a camera as I did, most of the carers are a liability so you have to be there and don’t take your eyes off them. We banned a certain individual who bullied my mother and was horrible. Luckily we got blister packs from the chemist, before that it was
a shambles, not giving the correct meds etc, they call themselves carers. They didn’t even do my mum's hair you had to tell them to do anything, every day there was an issue. Luckily I was switched on and didn’t trust them, that’s why I said make sure you get a camera fitted. The management are useless I never see a manager, you will get a supervisor who is also a liability and like arguing and lying. My mother went into hospital and this bunch of spineless outfit didn’t have the audacity to send us condolences when my mother passed, that just about shows what this bunch is all about.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
8 Nov 2017
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Atlas Care Services Ltd - Peterborough
What Type of Services does Atlas Care Services Ltd - Peterborough offer?
Atlas Care Services Ltd - Peterborough offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Atlas Care Services Ltd - Peterborough to verify any information. View our terms and conditions. Atlas Care Services Ltd - Peterborough has an Basic Service - more info.